Interview Studio

Requirements found

Customer Service Jira (must) Agile (must) Scrum (must)

What this posting asks for

Level: Senior — The title says "Senior".

Main responsibilities

• Lead Workday technical implementation and enhancement activities for various modules including Time Tracking and Absence (strong hands on configuration exper…
• Work with HR Technology peers, Field HR and Shared Services teams, and Benefits and Payroll teams to ensure optimal utilization of Workday including configur…
• Partner with 3rd party technical consultants, IT and cross functional partners to configure systems
• Troubleshoot and resolve complex issues and defects with exceptional customer service.
• Actively participate in design, planning, implementation and support of business process configuration, security, and administration.
• Continuously increases knowledge in HR technology by understanding system capabilities, staying informed on product capabilities and trends, and interacting …

Competencies an interviewer will look for

• Planning and organisation Core
  In the posting: “You will have an immediate impact on improving employee experience and organizational productivity through consistent processes, tools, and support and have …” · “Actively participate in design, planning, implementation and support of business process configuration, security, and administration.” · “Strong written and verbal communication skills with the ability to communicate effectively with stakeholders across all organizational levels, including tech…”
  Show it by: Shows how priorities were set when everything was urgent; Mentions deadlines met and how.
• Problem solving Core
  In the posting: “Troubleshoot and resolve complex issues and defects with exceptional customer service.” · “Strong communication, analytical and problem-solving skills”
  Show it by: Describes a real problem, the options considered and the one chosen; Shows how the cause was found, not just the fix.
• Communication Core
  In the posting: “Strong written and verbal communication skills with the ability to communicate effectively with stakeholders across all organizational levels, including tech…” · “Strong communication, analytical and problem-solving skills”
  Show it by: Adapts the message to the listener; Gives an example of explaining something clearly in writing or speech.
• Teamwork and collaboration Core
  In the posting: “Partner with 3rd party technical consultants, IT and cross functional partners to configure systems” · “Collaborative, dynamic work environment within a fast-paced, mission-driven company”
  Show it by: Says what they did inside a team, not only what 'we' did; Shows how a disagreement was handled.
• Data and analysis Core
  In the posting: “Workday Sr HRIS Analyst will be the lead for Workday ecosystem , which includes system configuration, enhancements, and deployment efforts.” · “Work with HR Technology peers, Field HR and Shared Services teams, and Benefits and Payroll teams to ensure optimal utilization of Workday including configur…”
  Show it by: Uses a number to describe the situation or the result; Explains what the data showed and what was done with it.
• Stakeholder management Core
  In the posting: “Partner with 3rd party technical consultants, IT and cross functional partners to configure systems” · “Strong written and verbal communication skills with the ability to communicate effectively with stakeholders across all organizational levels, including tech…”
  Show it by: Shows how they aligned people with different goals; Explains how they handled a 'no' from someone senior.
• Technical skill Supporting
  In the posting: “Work with HR Technology peers, Field HR and Shared Services teams, and Benefits and Payroll teams to ensure optimal utilization of Workday including configur…”
  Show it by: Names the tools, languages or systems used and how; Explains a technical choice and its trade-off.
• Leadership and mentoring Supporting
  In the posting: “Organizational and planning skills, including being able to work reliably and efficiently under demanding deadlines with minimal supervision”
  Show it by: Describes setting direction or a standard others followed; Names someone they coached and what changed for them.
• Customer focus Supporting
  In the posting: “Troubleshoot and resolve complex issues and defects with exceptional customer service.”
  Show it by: Puts the customer's need in their own words; Shows a result for the customer, not only for the company.
• Adaptability and learning Supporting
  In the posting: “$0 monthly premium and other flexible health plans”
  Show it by: Describes learning something new quickly and using it; Shows a change of plan and how they adjusted.

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