Interview Studio

Requirements found

Sales (must) Customer Support Logistics Excel (must) Powerpoint (must)

What this posting asks for

Level: Entry level — The title says "Associate".

Main responsibilities

• Work with assigned COS to grow, maintain & support existing customers
• Build relationships with key personnel at assigned Oncology accounts to facilitate unit growth.
• Analyze and monitor patient testing to ensure that patients remain on the protocol prescribed by the Oncologist.

Competencies an interviewer will look for

• Technical skill Core
  In the posting: “Proficient in Microsoft PowerPoint and Excel; Gmail” · “Demonstrated ability to quickly learn software and reporting systems” · “The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many …”
  Show it by: Names the tools, languages or systems used and how; Explains a technical choice and its trade-off.
• Communication Core
  In the posting: “Excellent organizational and communication skills (written and verbal) with demonstrated ability to effectively present to both internal and external customers” · “This position requires the ability to use a computer keyboard, communicate over the telephone and read printed material.” · “Email communications from all other domain names are not from Natera or its employees and are fraudulent.”
  Show it by: Adapts the message to the listener; Gives an example of explaining something clearly in writing or speech.
• Teamwork and collaboration Core
  In the posting: “Be a key team player within the sales organization who can partner with internal stakeholders, such as sales reps, patient coordinators, territory managers, …” · “Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide.” · “Natera takes cyber crimes seriously, and will collaborate with law enforcement authorities to prosecute any related cyber crimes.”
  Show it by: Says what they did inside a team, not only what 'we' did; Shows how a disagreement was handled.
• Customer focus Core
  In the posting: “The role includes ensuring patients adherence to the prescribed test cadence with a focus on improving patient outcomes.” · “Responsibilities include cultivating and maintaining key relationships and working with customers and internal partners that enable Signatera patient retenti…” · “Work with assigned COS to grow, maintain & support existing customers”
  Show it by: Puts the customer's need in their own words; Shows a result for the customer, not only for the company.
• Planning and organisation Core
  In the posting: “Be a key team player within the sales organization who can partner with internal stakeholders, such as sales reps, patient coordinators, territory managers, …” · “Excellent organizational and communication skills (written and verbal) with demonstrated ability to effectively present to both internal and external customers” · “Effective time management skills required with a demonstrated ability to assess and prioritize”
  Show it by: Shows how priorities were set when everything was urgent; Mentions deadlines met and how.
• Data and analysis Core
  In the posting: “Analyze and monitor patient testing to ensure that patients remain on the protocol prescribed by the Oncologist.” · “Utilize and maintain internal reports of key performance indicators (KPIs) related to patient retention and fulfilled order volume.” · “Fluent in understanding data spreadsheets and technologies, although the Patient Retention Specialists will continue to lead patient identification and vetting”
  Show it by: Uses a number to describe the situation or the result; Explains what the data showed and what was done with it.
• Attention to detail and quality Core
  In the posting: “Analyze and monitor patient testing to ensure that patients remain on the protocol prescribed by the Oncologist.” · “Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health.” · “Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted intervent…”
  Show it by: Gives an example of an error caught before it caused harm; Names the check or standard they used.
• Problem solving Core
  In the posting: “Assess the needs of medical professionals and staff members with a focus on customer support, coordination of logistics, and problem solving” · “Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted intervent…”
  Show it by: Describes a real problem, the options considered and the one chosen; Shows how the cause was found, not just the fix.
• Adaptability and learning Core
  In the posting: “Thrives in ambiguous environments” · “Exceptionally bright, flexible, self-motivated, and results oriented with strong interpersonal and analytical skills”
  Show it by: Describes learning something new quickly and using it; Shows a change of plan and how they adjusted.
• Stakeholder management Core
  In the posting: “Responsibilities include cultivating and maintaining key relationships and working with customers and internal partners that enable Signatera patient retenti…” · “Be a key team player within the sales organization who can partner with internal stakeholders, such as sales reps, patient coordinators, territory managers, …”
  Show it by: Shows how they aligned people with different goals; Explains how they handled a 'no' from someone senior.
• Ownership and accountability Supporting
  In the posting: “Have a strong desire to work in a fast-pace environment and must work independently with an internal drive to be successful”
  Show it by: Takes a task from start to finish without being chased; Owns a mistake and what was changed after it.

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