Interview Studio

Requirements found

Scheduling Writing Jira (must) Sql (nice) Marketing

What this posting asks for

Level: Mid level — The posting asks for 2 years of experience.

Main responsibilities

• Help shape how Tia communicates with patients across their care journey.
• Work on meaningful technical challenges in a growing women’s healthcare company.
• Partner with lifecycle and engineering teams to improve the reliability of our messaging programs.
• Work remotely with a flexible schedule and light overlap for weekly meetings and launch reviews.
• Monitor audience flow, delivery, and conversion tracking after launch.

Competencies an interviewer will look for

• Technical skill Core
  In the posting: “We are looking for a Technical CRM & QA Specialist to support the reliable execution of our lifecycle email and SMS programs.” · “Working with our lifecycle and engineering teams, you will bring deep Braze expertise to campaign launches, active automations, and technical troubleshooting.” · “Partner with lifecycle and engineering teams to improve the reliability of our messaging programs.”
  Show it by: Names the tools, languages or systems used and how; Explains a technical choice and its trade-off.
• Problem solving Core
  In the posting: “Working with our lifecycle and engineering teams, you will bring deep Braze expertise to campaign launches, active automations, and technical troubleshooting.” · “You will QA complex Canvases, validate Liquid logic and message rendering, investigate unexpected behavior, and help ensure messages reach the intended audie…” · “Technical troubleshooting: Investigate delivery failures, webhook errors, Connected Content issues, data sync discrepancies, and other unexpected Braze behav…”
  Show it by: Describes a real problem, the options considered and the one chosen; Shows how the cause was found, not just the fix.
• Communication Core
  In the posting: “Help shape how Tia communicates with patients across their care journey.” · “Bug documentation: Write clear, reproducible tickets with diagnostic steps, relevant context, and recommended fixes for engineering or other partners.” · “All communication from our team will come from an official company email address ending in @asktia.com.”
  Show it by: Adapts the message to the listener; Gives an example of explaining something clearly in writing or speech.
• Customer focus Core
  In the posting: “By integrating primary care, mental health, gynecology, dermatology, and wellness across both in-person and virtual settings, Tia is improving outcomes, lowe…” · “Help shape how Tia communicates with patients across their care journey.” · “Personalization and rendering: Validate Liquid logic, fallback states, email HTML, responsive layouts, dark mode, links, tracking, and UTM parameters across …”
  Show it by: Puts the customer's need in their own words; Shows a result for the customer, not only for the company.
• Data and analysis Core
  In the posting: “Automation audits: Periodically check active flows to confirm that data inputs, triggers, and messaging behavior remain accurate.” · “Technical troubleshooting: Investigate delivery failures, webhook errors, Connected Content issues, data sync discrepancies, and other unexpected Braze behav…” · “Working knowledge of REST APIs, webhooks, JSON payloads, and data flows into CRM platforms.”
  Show it by: Uses a number to describe the situation or the result; Explains what the data showed and what was done with it.
• Teamwork and collaboration Core
  In the posting: “Partner with lifecycle and engineering teams to improve the reliability of our messaging programs.” · “If you are committed to collaborative problem solving, high-quality work, and making waves in women’s healthcare, we’d love to hear from you.”
  Show it by: Says what they did inside a team, not only what 'we' did; Shows how a disagreement was handled.
• Adaptability and learning Core
  In the posting: “Work remotely with a flexible schedule and light overlap for weekly meetings and launch reviews.” · “It is the ongoing pursuit of improvement through learning, reflection, experimentation, curiosity, grit, and care for ourselves and others.”
  Show it by: Describes learning something new quickly and using it; Shows a change of plan and how they adjusted.
• Attention to detail and quality Core
  In the posting: “Automation audits: Periodically check active flows to confirm that data inputs, triggers, and messaging behavior remain accurate.” · “If you are committed to collaborative problem solving, high-quality work, and making waves in women’s healthcare, we’d love to hear from you.”
  Show it by: Gives an example of an error caught before it caused harm; Names the check or standard they used.
• Planning and organisation Supporting
  In the posting: “Work remotely with a flexible schedule and light overlap for weekly meetings and launch reviews.”
  Show it by: Shows how priorities were set when everything was urgent; Mentions deadlines met and how.
• Stakeholder management Supporting
  In the posting: “Bug documentation: Write clear, reproducible tickets with diagnostic steps, relevant context, and recommended fixes for engineering or other partners.”
  Show it by: Shows how they aligned people with different goals; Explains how they handled a 'no' from someone senior.

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