Interview Studio

Requirements found

Sales (must) Marketing Budgeting Scheduling Writing Excel (must) Word (must) Outlook (must) Agile (must)

What this posting asks for

Level: Manager — The title says "Manager".

Main responsibilities

• Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed
• Partner with the General Manager to build the Sales & Service strategy for the store and execute implementation with the Sales & Service team
• Review, Monitor and partner with General Manager to manage the budget, reporting and other business data;
• Ensure that the Sales, Service, and Community team exudes ALO's mission and guiding principles to effectively communicate to our visitors who we are, what we…

Competencies an interviewer will look for

• Communication Core
  In the posting: “Ensure that the Sales, Service, and Community team exudes ALO's mission and guiding principles to effectively communicate to our visitors who we are, what we…” · “Leads a team through accountability, continuous coaching on a regular basis, development of talent, and elevating effective communication throughout the Oper…” · “Extraordinary interpersonal and communication skills, both verbal and written”
  Show it by: Adapts the message to the listener; Gives an example of explaining something clearly in writing or speech.
• Teamwork and collaboration Core
  In the posting: “Partner with the General Manager to build the Sales & Service strategy for the store and execute implementation with the Sales & Service team” · “Review, Monitor and partner with General Manager to manage the budget, reporting and other business data;” · “Collaborates and implement General/Store Manager’s vision and work cross-functionally with business partners, as directed, to support all-level organizationa…”
  Show it by: Says what they did inside a team, not only what 'we' did; Shows how a disagreement was handled.
• Leadership and mentoring Core
  In the posting: “The Sales & Service Manager is a member of the store leadership team who deals with ALO’s business and guest experience strategy in the store.” · “Oversee the Sales & Service team to execute an exceptional guest experience on the floor through assessing the level of guest connection and technical produc…” · “Leads a team through accountability, continuous coaching on a regular basis, development of talent, and elevating effective communication throughout the Oper…”
  Show it by: Describes setting direction or a standard others followed; Names someone they coached and what changed for them.
• Customer focus Core
  In the posting: “The Sales & Service Manager is a member of the store leadership team who deals with ALO’s business and guest experience strategy in the store.” · “This individual is passionate about business targets, sales, guest experience, and elevating talent to meet ALO’s guiding principles.” · “This role’s north star is pointed at ensuring that guest experience in the store is exceptional.”
  Show it by: Puts the customer's need in their own words; Shows a result for the customer, not only for the company.
• Planning and organisation Core
  In the posting: “Expenses, Sell-Thru) and inform planning processes (e.g., quarterly business review and sales planning)” · “Future planning workflow business needs to protect optimal performance” · “Establish internal & external pipeline through succession planning and recruitment strategy”
  Show it by: Shows how priorities were set when everything was urgent; Mentions deadlines met and how.
• Ownership and accountability Core
  In the posting: “Leads a team through accountability, continuous coaching on a regular basis, development of talent, and elevating effective communication throughout the Oper…” · “Independent work ethic, time management skills, and personal accountability”
  Show it by: Takes a task from start to finish without being chased; Owns a mistake and what was changed after it.
• Data and analysis Core
  In the posting: “Review, Monitor and partner with General Manager to manage the budget, reporting and other business data;” · “including metrics (e.g.”
  Show it by: Uses a number to describe the situation or the result; Explains what the data showed and what was done with it.
• Stakeholder management Core
  In the posting: “The Sales & Service Manager is a member of the store leadership team who deals with ALO’s business and guest experience strategy in the store.” · “Collaborates and implement General/Store Manager’s vision and work cross-functionally with business partners, as directed, to support all-level organizationa…”
  Show it by: Shows how they aligned people with different goals; Explains how they handled a 'no' from someone senior.
• Technical skill Supporting
  In the posting: “Working knowledge of MS Office (Word, Excel and Outlook)”
  Show it by: Names the tools, languages or systems used and how; Explains a technical choice and its trade-off.
• Problem solving Supporting
  In the posting: “Investigate and root cause sales opportunities, partnering with the General Manager to escalate process or system gaps”
  Show it by: Describes a real problem, the options considered and the one chosen; Shows how the cause was found, not just the fix.
• Adaptability and learning Supporting
  In the posting: “Agile with the ability to handle multiple tasks in a changing environment”
  Show it by: Describes learning something new quickly and using it; Shows a change of plan and how they adjusted.
• Attention to detail and quality Supporting
  In the posting: “Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder”
  Show it by: Gives an example of an error caught before it caused harm; Names the check or standard they used.

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