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Requirements found

Agile Compliance (nice) Logistics Marketing

What this posting asks for

Level: Mid level — The posting asks for 2+ years of experience.

Main responsibilities

• Receive and assess IT support tickets from employees and address IT issues in a timely, professional, and properly prioritized manner.
• Assist with account management, including hardware, software, and application permissions, as well as other general IT/network requests as necessary.
• Work with external IT partners/vendors to coordinate the delivery and return of IT assets
• Serve as an escalation point for the IT helpdesk support tickets, escalating issues as needed.
• Provide on-site IT/network support for internal employees when needed
• Support higher-level IT and Security initiatives, including implementations, evaluations, and integrations of programs and processes
• Maintain updated IT documentation
• Adhere to responsible change management, documentation, and business continuity best practices and processes in coordination with and in support of all team …
• Work collaboratively with other IT team members, internal stakeholders, and external IT partners to solve problems and develop solutions that support our tea…
• Maintained updated project trackers, reports, or dashboards as helpful and efficient to support IT projects and initiatives.

Competencies an interviewer will look for

• Technical skill Core
  In the posting: “2+ years of experience in at least two IT solution development disciplines: technical architecture, network management, application development, middleware, …” · “Experience managing endpoints in an enterprise environment, preferably with MDM software, e.g., Jamf, JumpCloud” · “Assist with account management, including hardware, software, and application permissions, as well as other general IT/network requests as necessary.”
  Show it by: Names the tools, languages or systems used and how; Explains a technical choice and its trade-off.
• Problem solving Core
  In the posting: “It requires a solid understanding of general IT knowledge, strong analytical and troubleshooting skills, proficiency in workflow automation, and the ability …” · “Experience in troubleshooting techniques (including RCA) and ticket triage” · “Work collaboratively with other IT team members, internal stakeholders, and external IT partners to solve problems and develop solutions that support our tea…”
  Show it by: Describes a real problem, the options considered and the one chosen; Shows how the cause was found, not just the fix.
• Communication Core
  In the posting: “Strong communication skills, attention to detail, and ability to self-organize” · “Maintain updated IT documentation” · “Adhere to responsible change management, documentation, and business continuity best practices and processes in coordination with and in support of all team …”
  Show it by: Adapts the message to the listener; Gives an example of explaining something clearly in writing or speech.
• Teamwork and collaboration Core
  In the posting: “Service-oriented, collaborative, and security mindset, dedication to best practices, and continuous improvements” · “Experience with business SaaS applications management, especially around collaboration technologies (e.g., chat, VoIP calls, video conferencing)” · “Work collaboratively with other IT team members, internal stakeholders, and external IT partners to solve problems and develop solutions that support our tea…”
  Show it by: Says what they did inside a team, not only what 'we' did; Shows how a disagreement was handled.
• Planning and organisation Core
  In the posting: “Strong communication skills, attention to detail, and ability to self-organize” · “Ability to meet deadlines and follow through on assigned projects” · “Ability to plan, drive, and support multiple concurrent projects and initiatives”
  Show it by: Shows how priorities were set when everything was urgent; Mentions deadlines met and how.
• Adaptability and learning Core
  In the posting: “It requires a solid understanding of general IT knowledge, strong analytical and troubleshooting skills, proficiency in workflow automation, and the ability …” · “Ability to work in a changing environment while maintaining quality and productivity” · “Flexible paid time off”
  Show it by: Describes learning something new quickly and using it; Shows a change of plan and how they adjusted.
• Attention to detail and quality Core
  In the posting: “Strong communication skills, attention to detail, and ability to self-organize” · “Ability to work in a changing environment while maintaining quality and productivity” · “Experience with IT and InfoSec/Privacy industry-standard compliance frameworks”
  Show it by: Gives an example of an error caught before it caused harm; Names the check or standard they used.
• Stakeholder management Core
  In the posting: “You will identify and build solutions that impact business processes and workflows, interfacing both internally and externally with vendors and consultants t…” · “Work with external IT partners/vendors to coordinate the delivery and return of IT assets” · “Work collaboratively with other IT team members, internal stakeholders, and external IT partners to solve problems and develop solutions that support our tea…”
  Show it by: Shows how they aligned people with different goals; Explains how they handled a 'no' from someone senior.
• Data and analysis Core
  In the posting: “Reporting to the Head of IT and Security, this role serves as a critical member of the IT team.” · “Maintained updated project trackers, reports, or dashboards as helpful and efficient to support IT projects and initiatives.”
  Show it by: Uses a number to describe the situation or the result; Explains what the data showed and what was done with it.
• Customer focus Supporting
  In the posting: “We put ourselves in the shoes of our colleagues and customers and don’t shy away from uncomfortable conversations, instead building trust through honest and …”
  Show it by: Puts the customer's need in their own words; Shows a result for the customer, not only for the company.

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