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Production Supervisor - Vehicle Inspection
About Carvana
At Carvana, we sell cars but we aren’t car salesmen. Our promise is simple: we won’t sell a car to a customer that we wouldn’t sell to our own Mom. Period. To make sure our cars are in first-rate condition, we’ve built multiple vehicle Reconditioning Centers around the country, where our cars are inspected, perfected, and photographed before reaching the Carvana website. Using our Carvana Certified 150-point inspection process, we’re able to verify that every vehicle meets our rigorous mechanical and cosmetic standards.

We strive to provide only the highest quality vehicles to our customers in our mission to deliver a no-hassle, better car buying experience. We are actively looking for passionate and talented individuals who can help us deliver on that promise.

Think you’ve got what it takes to join our team? Keep reading below to see what we’re looking for!

Position Overview:

The Production Supervisor role is a front-line supervisor role, responsible for directly managing and developing a team of hourly associates in an Inspection Center to regularly achieve production targets. This role is not visa eligible.

What you’ll be doing:

• Manage the movement of cars into and out of the Inspection Center safely for repairs, while meeting or exceeding set production and quality goals.

• Meet or exceed inventory production goals on a daily, weekly and monthly basis.

• Oversee day-to-day activities of assigned team; identify team’s strengths and weaknesses; determine areas of opportunity and the appropriate steps to improve.

• Engage assigned team, provide appropriate coaching, development and performance management; offer feedback and demonstrate desired skills.

• Create a work and team environment that inspires positive communication, team cohesion, and adherence to Carvana’s Values.

• Proactively communicate information to team members, providing clear understanding of expectations, performance measures, and goals.

• Prevent and resolve conflict among team members.

• Monitor and ensure adherence to systems, policies, procedures, and performance standards.

• Review and approve identified mechanical and physical defects of incoming inventory.

• Lead a team of production associates and partner with the Inspection Center General Manager to repair or reject inventory based on estimated cost of repairs and/or the overall quality of the vehicle.

• Train a team of production associates using Quality Control standards to identify and complete repairs effectively and efficiently the first time, minimizing re-checks and delays in production.

• Identify and complete repairs effectively and efficiently the first time, to minimize re-work and delays in production.

• Conscientiously work in ways that decrease the possibility of injury to yourself or other team members in the shop due to spills or other preventable hazardous conditions.

• Effectively manage multiple associates, including ensuring appropriate employee development and performance management.

What the job requires:
To be able to do your job at Carvana, there are some basic requirements we want to share with you.

• High School Diploma or GED equivalent

• Experience using computers

• Must be at least 18 years of age

• Demonstrated functional expertise in one or more areas pertaining to Carvana’s reconditioning process

• Demonstrated understanding of our current reconditioning processes and lean principles

• Valid driver’s license with a clean driving record (valid unrestricted driver’s license with a clean driving record in the last 3 years).

• Must be able to lift up to 60 pounds independently; majority of lifting from knee to shoulder heights; other lifting required from various levels

• Requires standing for extended periods of time with frequent stretching, reaching, walking, stooping, pushing, and/or pulling in an environment that may be cold, hot, noisy, and wet and may have fumes or odors due to vehicle maintenance.

• Requires use of safety equipment that may include but not limited to face shield or goggles, non-slip shoes, gloves, mask, and other protective garments and equipment.

• Ability to maintain high volume and high-quality content in a fast-paced environment.

• Ability to effectively delegate tasks to team members.

• Ability to communicate and interact with others effectively in a professional, courteous manner.

• Ability to communicate clearly and concisely, both written and oral.

• Ability to maintain high volume and high-quality content in a fast-paced environment.

• Ability to multitask and prioritize effectively.

• Ability to resolve complex issues with guidance from others.

• Ability to work overtime and on weekends.

• Ability to work variable schedule(s) as necessary.

Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.

What we’ll offer in return

• Full-Time Position with a competitive salary

• Medical, Dental, and Vision benefits

• 401K with company match

• A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more

• A great wellness program to keep you healthy and happy, both physically and mentally

• Access to opportunities to expand your skillset and share your knowledge with others across the organization

• A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development

• A seat in one of the fastest-growing companies in the country

Legal stuff
Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.

Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.

Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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Requirements found

Inventory Training Scheduling

What this posting asks for

Level: Senior — The posting asks for 18 years of experience.

Main responsibilities

Manage the movement of cars into and out of the Inspection Center safely for repairs, while meeting or exceeding set production and quality goals.
Create a work and team environment that inspires positive communication, team cohesion, and adherence to Carvana’s Values.
Monitor and ensure adherence to systems, policies, procedures, and performance standards.
Review and approve identified mechanical and physical defects of incoming inventory.
Lead a team of production associates and partner with the Inspection Center General Manager to repair or reject inventory based on estimated cost of repairs …
Train a team of production associates using Quality Control standards to identify and complete repairs effectively and efficiently the first time, minimizing…

Competencies an interviewer will look for

Communication Core
In the posting: “Create a work and team environment that inspires positive communication, team cohesion, and adherence to Carvana’s Values.” · “Proactively communicate information to team members, providing clear understanding of expectations, performance measures, and goals.” · “Ability to communicate and interact with others effectively in a professional, courteous manner.”
Show it by: Adapts the message to the listener; Gives an example of explaining something clearly in writing or speech.
Leadership and mentoring Core
In the posting: “The Production Supervisor role is a front-line supervisor role, responsible for directly managing and developing a team of hourly associates in an Inspection…” · “Engage assigned team, provide appropriate coaching, development and performance management;” · “Lead a team of production associates and partner with the Inspection Center General Manager to repair or reject inventory based on estimated cost of repairs …”
Show it by: Describes setting direction or a standard others followed; Names someone they coached and what changed for them.
Planning and organisation Core
In the posting: “Ability to maintain high volume and high-quality content in a fast-paced environment.” · “Ability to multitask and prioritize effectively.” · “Ability to work variable schedule(s) as necessary.”
Show it by: Shows how priorities were set when everything was urgent; Mentions deadlines met and how.
Attention to detail and quality Core
In the posting: “Using our Carvana Certified 150-point inspection process, we’re able to verify that every vehicle meets our rigorous mechanical and cosmetic standards.” · “We strive to provide only the highest quality vehicles to our customers in our mission to deliver a no-hassle, better car buying experience.” · “Manage the movement of cars into and out of the Inspection Center safely for repairs, while meeting or exceeding set production and quality goals.”
Show it by: Gives an example of an error caught before it caused harm; Names the check or standard they used.
Problem solving Core
In the posting: “Prevent and resolve conflict among team members.” · “Ability to resolve complex issues with guidance from others.”
Show it by: Describes a real problem, the options considered and the one chosen; Shows how the cause was found, not just the fix.
Customer focus Core
In the posting: “Our promise is simple: we won’t sell a car to a customer that we wouldn’t sell to our own Mom.” · “We strive to provide only the highest quality vehicles to our customers in our mission to deliver a no-hassle, better car buying experience.”
Show it by: Puts the customer's need in their own words; Shows a result for the customer, not only for the company.
Technical skill Supporting
In the posting: “Requires use of safety equipment that may include but not limited to face shield or goggles, non-slip shoes, gloves, mask, and other protective garments and …”
Show it by: Names the tools, languages or systems used and how; Explains a technical choice and its trade-off.
Teamwork and collaboration Supporting
In the posting: “Lead a team of production associates and partner with the Inspection Center General Manager to repair or reject inventory based on estimated cost of repairs …”
Show it by: Says what they did inside a team, not only what 'we' did; Shows how a disagreement was handled.
Ownership and accountability Supporting
In the posting: “Must be able to lift up to 60 pounds independently;”
Show it by: Takes a task from start to finish without being chased; Owns a mistake and what was changed after it.

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