Field Operations Manager

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals. As a Field Operations Manager on Via’s Transit-as-a-Service (TaaS) Operations team, you’ll be responsible for managing operations using our innovative technology platform. You’ll manage daily operations while driving continuous improvement and growth of our services. **This is an in-person position with the expectation that you will be onsite in Bayview, CA 3-5 days per week.** What You’ll Do: • Ensure operational excellence and an unbelievable customer experience • Oversee operations in person, the business needs may dictate a need for early mornings or evenings at times • Manage driver supply to ensure the appropriate amount of vehicles are in service at any given time to meet demand expectations • Prioritize operational issues as the real-time point of contact and implement creative solutions to solve problems as they arise • Respond to driver feedback and live customer issues • Diligently work collaboratively with a broad interdisciplinary team to scale operational processes, systems, and tools to drive rapid growth • Analyze, interpret metrics/KPIs in order to identify possible inefficiencies and apply analysis to optimize operations. Who You Are: • A socially perceptive, environmentally conscious individual who is aligned with promoting transportation equity and the reduction of carbon emissions. • A self-starter who is comfortable taking on a high level of responsibility • A driven executor with a track record of end to end ownership of a book of business, and a history of hitting KPIs and revenue goals. • A team-focused individual that takes ownership of their work and pride in their team's success. • Experienced in project management, creating and refining operational processes, and customer service. Multi-site management experience is a plus. • An outgoing and sociable leader; skilled at communicating professionally with partners, customers and driver partners from a broad range of backgrounds. • Willing to wear multiple hats and contribute on projects of all types • Fluent in English, additional languages a plus • Based in the Oakland or SF area can easily commute between operations at least 3-5 times a week • Experienced in managing (including scheduling) a team is a plus • Taking initiative and owning new projects • Comfortable with ambiguity and evolving / adapting as conditions change • Experienced in managing projects with multiple stakeholders is a plus • Bachelor’s degree is a plus Compensation and Benefits: • Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable. • Salary Range: $65,000 - 75,000 / year. • We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching. There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride? Via is an equal opportunity employer.