Practice

Describe a finance process you made faster or more reliable.

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In 2023 our expense approvals took an average of nine days because forms went round by email. I mapped the process improvement with the team, moved approvals into our accounting software and set automatic reminders after two days. I trained the 12 approvers in a 20-minute session. After I moved approvals into the software and trained the approvers, average approval time fell to three days within two months, and late payment complaints from employees stopped. I documented the new steps so the next person can maintain it.

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