Practice
Tell me about a time you cared for a patient or family member who was upset or afraid.
Read first: a sample answer
Fictional sample answer written by JoRoute to show the shape of a strong answer. Do not copy it: replace every detail with what is true for you.
In 2023 on a surgical ward, an elderly patient was frightened before her operation and refused her medication. Patient care starts with listening, so I sat with her, asked what worried her and learned she had had a bad reaction years ago. I checked her chart, explained what the medication was for and asked the nurse in charge to confirm with the doctor. As a result, she took her medication on time and her surgery went ahead as planned; her daughter later thanked the team for the customer focus she saw.