Interview Studio

Requirements found

Compliance Sales Agile Training Marketing Writing Recruiting (must)

What this posting asks for

Level: Not stated — The posting does not state a level or years of experience.

Main responsibilities

• Engage with customers via Zoom calls and email as a technical consultant during the post-sales journey, providing product, solution, and best-practice guidance.
• Partner with Customer Success Managers to go deep on GitLab use case implementation (for example: source code management, continuous integration, continuous …
• Deliver practical, customer-specific enablement through webinars, hands-on labs, office hours, and on-demand engagements in a pooled support model (not dedic…
• Provide technical and architectural guidance that helps customers adopt GitLab capabilities and connect technical decisions to the outcomes they care about.
• Align with Account Executives and Renewals Managers to share customer-facing subject matter expertise that supports customer business objectives
• Develop and deliver workshops, demos, and other reusable enablement content in collaboration with cross-functional partners.
• Build and maintain specialty competency in one or more technologies aligned to GitLab's market focus through training, certification, and creating working ex…
• Contribute to customer-facing learning resources, including GitLab documentation, YouTube content, and enablement programs such as the Digital Journey.

Competencies an interviewer will look for

• Technical skill Core
  In the posting: “More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.” · “Co-create the future with us as we build technology that transforms how the world develops software.” · “You'll collaborate closely with Customer Success Managers, Account Executives, and Renewals Managers to support implementation, architecture, and use case ad…”
  Show it by: Names the tools, languages or systems used and how; Explains a technical choice and its trade-off.
• Communication Core
  In the posting: “Contribute to customer-facing learning resources, including GitLab documentation, YouTube content, and enablement programs such as the Digital Journey.” · “Ability to communicate complex technical and organizational topics clearly in writing and live settings (Zoom calls, workshops, and presentations).” · “Continuous learning mindset, including maintaining specialty competency through training, certification, documentation, or creation of reusable examples;”
  Show it by: Adapts the message to the listener; Gives an example of explaining something clearly in writing or speech.
• Teamwork and collaboration Core
  In the posting: “Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collabo…” · “You'll collaborate closely with Customer Success Managers, Account Executives, and Renewals Managers to support implementation, architecture, and use case ad…” · “Partner with Customer Success Managers to go deep on GitLab use case implementation (for example: source code management, continuous integration, continuous …”
  Show it by: Says what they did inside a team, not only what 'we' did; Shows how a disagreement was handled.
• Customer focus Core
  In the posting: “As a Customer Success Engineer , you'll help customers get real, measurable value from GitLab after the sale by providing technical product expertise and bes…” · “You'll be part of the customer success engineer team that delivers GitLab's On-Demand Success Tier through webinars, hands-on labs, office hours, and on-dema…” · “You'll collaborate closely with Customer Success Managers, Account Executives, and Renewals Managers to support implementation, architecture, and use case ad…”
  Show it by: Puts the customer's need in their own words; Shows a result for the customer, not only for the company.
• Planning and organisation Core
  In the posting: “GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital …” · “You'll collaborate closely with Customer Success Managers, Account Executives, and Renewals Managers to support implementation, architecture, and use case ad…” · “Partner with Customer Success Managers to go deep on GitLab use case implementation (for example: source code management, continuous integration, continuous …”
  Show it by: Shows how priorities were set when everything was urgent; Mentions deadlines met and how.
• Stakeholder management Core
  In the posting: “You'll collaborate closely with Customer Success Managers, Account Executives, and Renewals Managers to support implementation, architecture, and use case ad…” · “Align with Account Executives and Renewals Managers to share customer-facing subject matter expertise that supports customer business objectives” · “Develop and deliver workshops, demos, and other reusable enablement content in collaboration with cross-functional partners.”
  Show it by: Shows how they aligned people with different goals; Explains how they handled a 'no' from someone senior.
• Data and analysis Core
  In the posting: “Claim based on GitLab data.” · “Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity …”
  Show it by: Uses a number to describe the situation or the result; Explains what the data showed and what was done with it.
• Problem solving Supporting
  In the posting: “Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collabo…”
  Show it by: Describes a real problem, the options considered and the one chosen; Shows how the cause was found, not just the fix.
• Adaptability and learning Supporting
  In the posting: “Flexible Paid Time Off”
  Show it by: Describes learning something new quickly and using it; Shows a change of plan and how they adjusted.
• Attention to detail and quality Supporting
  In the posting: “GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital …”
  Show it by: Gives an example of an error caught before it caused harm; Names the check or standard they used.

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