Interview Studio

Requirements found

Customer Service Customer Support Sales (must) Training Scheduling (must)

What this posting asks for

Level: Manager — The title says "Manager".

Main responsibilities

• Includes, but are not limited to:
• Provide excellent customer service by greeting and establishing rapport with customers while informing customers of BRS products and services
• Expert knowledge of BRS products to provide customers with recommendations
• Drive sales in all departments
• Replenish and maintain inventory
• Must pass WSET, Cicerone Certification, Certified Bourbon Steward, ServSafe Certification provided by BRS for specific a department
• Organize and communicate with vendors and buyers for store tastings
• Assist in the training of new Store Associates
• Perform cashier functions and adhere to minor policy while completing customer transactions
• Assist front end scheduling of store associates

Competencies an interviewer will look for

• Customer focus Core
  In the posting: “As a Department Manager, you are responsible for providing excellent customer service while driving sales though BRS products by building relationships with …” · “Provide excellent customer service by greeting and establishing rapport with customers while informing customers of BRS products and services” · “Expert knowledge of BRS products to provide customers with recommendations”
  Show it by: Puts the customer's need in their own words; Shows a result for the customer, not only for the company.
• Planning and organisation Core
  In the posting: “Organize and communicate with vendors and buyers for store tastings” · “Assist front end scheduling of store associates” · “Provide high levels of customer service, driving sales, handling difficult situations, demonstrating organizational skills, multi-tasking”
  Show it by: Shows how priorities were set when everything was urgent; Mentions deadlines met and how.
• Attention to detail and quality Core
  In the posting: “Maintain store safety standards” · “Store cleanliness and assist in maintaining standards on the sales floor, stock room, lockers, and bathrooms” · “Maintain all safety standards for deliveries”
  Show it by: Gives an example of an error caught before it caused harm; Names the check or standard they used.
• Communication Core
  In the posting: “Organize and communicate with vendors and buyers for store tastings” · “Prior experience in a team environment requiring professional communication skills”
  Show it by: Adapts the message to the listener; Gives an example of explaining something clearly in writing or speech.
• Technical skill Supporting
  In the posting: “Handling objects, products and equipment safely”
  Show it by: Names the tools, languages or systems used and how; Explains a technical choice and its trade-off.
• Leadership and mentoring Supporting
  In the posting: “Coaching team members and guidance to improve customer experience”
  Show it by: Describes setting direction or a standard others followed; Names someone they coached and what changed for them.
• Adaptability and learning Supporting
  In the posting: “Ability to work a flexible schedule as business requires (nights, weekends and holidays)”
  Show it by: Describes learning something new quickly and using it; Shows a change of plan and how they adjusted.
• Stakeholder management Supporting
  In the posting: “Organize and communicate with vendors and buyers for store tastings”
  Show it by: Shows how they aligned people with different goals; Explains how they handled a 'no' from someone senior.

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