Interview Studio

Requirements found

Marketing Inventory Sales Customer Service Writing (must)

What this posting asks for

Level: Senior — The posting asks for 18 years of experience.

Main responsibilities

• Make sure customers receive prompt, efficient and courteous attention for all contacts and transactions.
• Maintain a professional appearance, orderly work environment and friendly disposition by greeting others.
• Resolve any customer complaints in a friendly, courteous manner and advise Management of all serious complaints or incidences.
• Review pre-populated AMS data. Enter any missing or modified announcements the dealer or auctioneer announces as requested.
• Enter sale data into the LiveBlock system by listening closely to the Auctioneer and watching monitors for internet bids, while rapidly entering the increasi…
• Ensure accurate recording of the sale price and bidder numbers are entered.
• Document any corrections on the appropriate form when an error is made and turn into Manager.
• Maintain a good flow of communication with the auctioneer and dealer representative.
• Attend weekly/monthly informational meetings to keep abreast of any updates made to operating systems, policies, or procedures.
• Monitor all working area conditions and equipment to ensure they are within corporate standards for cleanliness, proper maintenance, and safety. Advise Facil…

Competencies an interviewer will look for

• Customer focus Core
  In the posting: “Make sure customers receive prompt, efficient and courteous attention for all contacts and transactions.” · “Resolve any customer complaints in a friendly, courteous manner and advise Management of all serious complaints or incidences.” · “Respond to and follow proper procedures on employee and customer accidents, injuries, and loss or damage to any property.”
  Show it by: Puts the customer's need in their own words; Shows a result for the customer, not only for the company.
• Planning and organisation Core
  In the posting: “Our industry is fun, fast-paced, and competitive – and filled with the best people who are passionate about what they do.” · “Proven ability to multitask while maintaining attention to detail” · “Ability to work in a fast-paced environment”
  Show it by: Shows how priorities were set when everything was urgent; Mentions deadlines met and how.
• Data and analysis Core
  In the posting: “Reporting to the Office Manager or other designated manager, the block clerk enters sale information for in-lane and/or on-line LiveBlock transactions (inclu…” · “Review pre-populated AMS data.” · “Enter sale data into the LiveBlock system by listening closely to the Auctioneer and watching monitors for internet bids, while rapidly entering the increasi…”
  Show it by: Uses a number to describe the situation or the result; Explains what the data showed and what was done with it.
• Attention to detail and quality Core
  In the posting: “Reporting to the Office Manager or other designated manager, the block clerk enters sale information for in-lane and/or on-line LiveBlock transactions (inclu…” · “Ensure accurate recording of the sale price and bidder numbers are entered.” · “Monitor all working area conditions and equipment to ensure they are within corporate standards for cleanliness, proper maintenance, and safety.”
  Show it by: Gives an example of an error caught before it caused harm; Names the check or standard they used.
• Technical skill Core
  In the posting: “Monitor all working area conditions and equipment to ensure they are within corporate standards for cleanliness, proper maintenance, and safety.” · “Competitive Pay | Quality Benefits | Holiday and Paid Time Off | Education and Equipment Reimbursement Programs | Matching 401(k) | Career Path Opportunities…”
  Show it by: Names the tools, languages or systems used and how; Explains a technical choice and its trade-off.
• Communication Core
  In the posting: “Maintain a good flow of communication with the auctioneer and dealer representative.” · “Excellent verbal and written communication skills”
  Show it by: Adapts the message to the listener; Gives an example of explaining something clearly in writing or speech.
• Problem solving Supporting
  In the posting: “Resolve any customer complaints in a friendly, courteous manner and advise Management of all serious complaints or incidences.”
  Show it by: Describes a real problem, the options considered and the one chosen; Shows how the cause was found, not just the fix.
• Teamwork and collaboration Supporting
  In the posting: “Team player who can collaborate well with multiple departments, customers and vendors”
  Show it by: Says what they did inside a team, not only what 'we' did; Shows how a disagreement was handled.
• Ownership and accountability Supporting
  In the posting: “There Are No Sidelines : Employees are encouraged to be proactive, work hard, and take ownership of what needs to be done in a fast-paced environment.”
  Show it by: Takes a task from start to finish without being chased; Owns a mistake and what was changed after it.
• Stakeholder management Supporting
  In the posting: “Team player who can collaborate well with multiple departments, customers and vendors”
  Show it by: Shows how they aligned people with different goals; Explains how they handled a 'no' from someone senior.

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