Interview Studio

Requirements found

Marketing Writing Customer Service (must) Scheduling (must) Microsoft Office (must) Training

What this posting asks for

Level: Mid level — The posting asks for 4+ years of experience.

Main responsibilities

• Greet clients promptly and offer excellent customer experience at all steps of the service process
• Ensure clients thoroughly understand the service process, and are comfortable at all steps of their experience
• Properly perform the vehicle walk-around and write-up processes, accurately ascertaining primary concern through verbal interview and visual assessment (asse…
• Consult with technicians regarding appropriate service options where needed
• Accurately document client concerns for diagnosis and repair by technicians
• Follow correct repair order documentation procedures
• Explain all service options to clients including time and cost estimates
• Track all client vehicles through the maintenance and repair process
• Ensure that work done meets Lucid’s exacting standards before vehicle is returned to client – act as the last QC step
• Invoice and collect payment

Competencies an interviewer will look for

• Technical skill Core
  In the posting: “Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing™” approach to the…” · “That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity.” · “We achieve this through deep vertical integration, with design, engineering, and production happening in-house across our global offices and manufacturing fa…”
  Show it by: Names the tools, languages or systems used and how; Explains a technical choice and its trade-off.
• Communication Core
  In the posting: “The Service Advisor will be responsible for communicating and interacting with clients to deliver the highest level of Lucid customer experience while assuri…” · “This position requires you to work with clients to determine which repairs/services are necessary, write clear repair orders so technicians can accurately ma…” · “Properly perform the vehicle walk-around and write-up processes, accurately ascertaining primary concern through verbal interview and visual assessment (asse…”
  Show it by: Adapts the message to the listener; Gives an example of explaining something clearly in writing or speech.
• Customer focus Core
  In the posting: “The Service Advisor will be responsible for communicating and interacting with clients to deliver the highest level of Lucid customer experience while assuri…” · “This position requires you to work with clients to determine which repairs/services are necessary, write clear repair orders so technicians can accurately ma…” · “Greet clients promptly and offer excellent customer experience at all steps of the service process”
  Show it by: Puts the customer's need in their own words; Shows a result for the customer, not only for the company.
• Planning and organisation Core
  In the posting: “The Candidates will be expected to demonstrate excellence in their respective fields, to possess the ability to learn quickly, and to strive for perfection w…” · “Perform customer service duties such as answer phones, scheduling appointments (where needed), and calling customers to update them on repair status, or to f…” · “Start-up experience and related fast-paced environments”
  Show it by: Shows how priorities were set when everything was urgent; Mentions deadlines met and how.
• Attention to detail and quality Core
  In the posting: “This position requires you to work with clients to determine which repairs/services are necessary, write clear repair orders so technicians can accurately ma…” · “Properly perform the vehicle walk-around and write-up processes, accurately ascertaining primary concern through verbal interview and visual assessment (asse…” · “Accurately document client concerns for diagnosis and repair by technicians”
  Show it by: Gives an example of an error caught before it caused harm; Names the check or standard they used.
• Problem solving Core
  In the posting: “Accurately document client concerns for diagnosis and repair by technicians” · “Problem solving and creative thinking skills”
  Show it by: Describes a real problem, the options considered and the one chosen; Shows how the cause was found, not just the fix.
• Data and analysis Core
  In the posting: “This will be performed in line with European data protection laws, and candidates will be informed and asked to provide consent before the check is conducted.” · “Candidate Data Privacy: By submitting your application, you understand and agree that your personal data will be processed in accordance with our Candidate P…”
  Show it by: Uses a number to describe the situation or the result; Explains what the data showed and what was done with it.
• Adaptability and learning Supporting
  In the posting: “The Candidates will be expected to demonstrate excellence in their respective fields, to possess the ability to learn quickly, and to strive for perfection w…”
  Show it by: Describes learning something new quickly and using it; Shows a change of plan and how they adjusted.

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