Interview Studio

Requirements found

Marketing Inventory Sales Customer Service (must) Training Tableau (nice) Salesforce (nice) Writing (must)

What this posting asks for

Level: Entry level — The posting asks for 1 year of experience.

Main responsibilities

• Make sure customers receive prompt, efficient and courteous attention by providing excellent customer service and responding to phone calls, emails, and text…
• Resolve customer complaints in a friendly, courteous manner and advise Management of all serious complaints or incidents.
• Maintain a professional appearance, orderly work environment and friendly disposition by greeting customers and guests promptly and with courtesy, both on th…
• Arrange Hotel and Flight reservations with our local transportation department.
• Contact dealers daily to solicit and develop new buy business and sell business via telephone and internet. Discuss inventory needs, current and future promo…
• Maintain current customers and act as liaison for Outside Sales Representative, consignment dealers and auction personnel by maintaining relationships and de…
• Complete a minimum number of calls as set forth by the GSM or designated manager and log each call.
• Perform Sale Day duties as set forth by GSM or Sales Supervisor. This includes but is not limited to providing exceptional customer services, IF duties, bloc…
• Build strong ADESA.com customer relationships through training, education, and awareness to match the customer’s needs to the product offerings. Navigate and…
• Responsible for impacting and achieving overall sales goals. Practice and promote teamwork at all times while setting a good example of attitude and performa…

Competencies an interviewer will look for

• Technical skill Core
  In the posting: “Properly use and navigate ADESA’s CRM to log calls, run reports and view dashboards.” · “Must have the ability to physically operate vehicle equipment and tools.” · “Competitive Pay | Quality Benefits | Holiday and Paid Time Off | Education and Equipment Reimbursement Programs | Matching 401(k) | Career Path Opportunities…”
  Show it by: Names the tools, languages or systems used and how; Explains a technical choice and its trade-off.
• Communication Core
  In the posting: “Communicate with all departments to ensure proper marketing of sale inventory and maximize vehicle exposure for sale.” · “Excellent verbal and written communications” · “Must have a demonstrated ability to read, write, and communicate effectively in English.”
  Show it by: Adapts the message to the listener; Gives an example of explaining something clearly in writing or speech.
• Customer focus Core
  In the posting: “Reporting to the General Sales Manager (GSM) or designated Manager, the Inside Sales Representative acts as a tactical partner by building and maintaining cu…” · “This position is responsible for establishing and maintaining relationships with assigned customers including individual dealers, dealer groups, institutiona…” · “Make sure customers receive prompt, efficient and courteous attention by providing excellent customer service and responding to phone calls, emails, and text…”
  Show it by: Puts the customer's need in their own words; Shows a result for the customer, not only for the company.
• Planning and organisation Core
  In the posting: “Our industry is fun, fast-paced, and competitive – and filled with the best people who are passionate about what they do.” · “Well organized and responsible with an aptitude in problem solving” · “Strong multitasking skills along with the ability to adapt to changing work environments”
  Show it by: Shows how priorities were set when everything was urgent; Mentions deadlines met and how.
• Data and analysis Core
  In the posting: “Reporting to the General Sales Manager (GSM) or designated Manager, the Inside Sales Representative acts as a tactical partner by building and maintaining cu…” · “This includes but is not limited to providing exceptional customer services, IF duties, block representation, printing reports, setting-up displays and post-…” · “Properly use and navigate ADESA’s CRM to log calls, run reports and view dashboards.”
  Show it by: Uses a number to describe the situation or the result; Explains what the data showed and what was done with it.
• Problem solving Core
  In the posting: “Resolve customer complaints in a friendly, courteous manner and advise Management of all serious complaints or incidents.” · “Well organized and responsible with an aptitude in problem solving”
  Show it by: Describes a real problem, the options considered and the one chosen; Shows how the cause was found, not just the fix.
• Teamwork and collaboration Core
  In the posting: “Practice and promote teamwork at all times while setting a good example of attitude and performance.” · “Practice and promote Company Core Values: Integrity, Customer Care, Innovation, Safety, Teamwork, Employee Welfare, Community Involvement and Fun.”
  Show it by: Says what they did inside a team, not only what 'we' did; Shows how a disagreement was handled.
• Leadership and mentoring Core
  In the posting: “Perform Sale Day duties as set forth by GSM or Sales Supervisor.” · “Report all incidents to the GSM and/or Sales Supervisor.”
  Show it by: Describes setting direction or a standard others followed; Names someone they coached and what changed for them.
• Attention to detail and quality Core
  In the posting: “Practice and promote Company Core Values: Integrity, Customer Care, Innovation, Safety, Teamwork, Employee Welfare, Community Involvement and Fun.” · “Competitive Pay | Quality Benefits | Holiday and Paid Time Off | Education and Equipment Reimbursement Programs | Matching 401(k) | Career Path Opportunities…”
  Show it by: Gives an example of an error caught before it caused harm; Names the check or standard they used.
• Ownership and accountability Supporting
  In the posting: “Ability to work independently and exercise good business judgment and discretion”
  Show it by: Takes a task from start to finish without being chased; Owns a mistake and what was changed after it.
• Adaptability and learning Supporting
  In the posting: “Strong multitasking skills along with the ability to adapt to changing work environments”
  Show it by: Describes learning something new quickly and using it; Shows a change of plan and how they adjusted.

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