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Internal Communications Manager, Product
About Anthropic

Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.

About the role

Anthropic is seeking an Internal Communications Manager to serve as a dedicated communications partner to our Product organization.

Internal communications at Anthropic is not a support function that plans meetings and sends newsletters. The best people in this role operate like advisors who embed themselves deeply in the orgs they support, earn a seat at the leadership table, write on behalf of executives, and see around corners, anticipating what the organization will need to hear before anyone asks for it. There are traditional elements to the role too, like all-hands planning and org change announcements, and you'll run those with operational excellence. But the heart of the job is more creative and will require you to find ways to connect the rest of the company to some of the most consequential and least visible work at Anthropic, and making the line between that work and our mission clear and strong.

Product is the bridge between what our models can do and what our customers’ needs today. Capabilities are improving constantly, and priorities shift as the models improve, and launches can come together very quickly as a result. For much of the company, it can be hard to keep up with what's shipping, what's changing, and why it matters. Your job is to help people make sense of that pace by understanding the work, and the people doing it, well enough to tell its story credibly, and to help its leaders communicate with clarity and candor as the company scales.

Responsibilities

• Own the internal communications strategy for your portfolio, becoming an expert in the team's work and a trusted member of its leadership team

• Serve as a hands-on advisor to executives - help them think through what to say and when, draft communications in their voice, and give them honest counsel, especially in moments when that’s challenging or uncomfortable.

• Translate deeply technical work into narratives that land with employees across every function, without losing the substance

• Get creative about how you connect people to the work - don't default to creating a slide deck when a demo or something no one has tried yet would land better

• Anticipate communications needs before they arrive (e.g. launches, incidents, organizational change, moments of external attention) and have a plan ready for how we’ll bring employees along

• Design and implement strategies to boost signal and reduce noise, so employees know what's important and what it means for them

• Plan and execute internal fora like all-hands and AMAs with operational excellence

• Exercise sound judgment with sensitive material, especially where security work requires care about what is shared, with whom, and when

• Partner closely with the broader internal communications team to ensure updates are accurately and consistently cascaded across existing channels and live forums

You may be a good fit if you

• Have 8–12 years of experience in communications or an adjacent craft where you learned to make complex, high-stakes material clear under pressure (e.g journalism, speechwriting, chief of staff work, strategy and operations)

• Are an exceptional writer with a particular talent for distilling technical decisions and cross-functional projects into simple, compelling narratives, and can write convincingly in someone else's voice

• Have served as a trusted advisor to senior leaders and know how to build those relationships: when to push, when to listen, and how to deliver a recommendation even when it’s something an exec may not want to hear

• Can embed credibly with engineers, PMs, and researchers. You are curious about how technical systems work, ask good questions, and earn the trust of people who may be skeptical of comms by default

• See the big picture and are able to connect individual team updates to company strategy and mission

• Have a keen eye for organizational culture and can recognize authentic moments worth amplifying

Strong candidates may also

• Have experience communicating about product ,engineering, security, infrastructure, or other technical domains

• Have worked at AI companies, frontier tech companies, or other organizations where the technical work moves faster than most people can follow

• Have built or run internal communications programs during periods of rapid organizational growth

The annual compensation range for this role is listed below.

For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.

Annual Salary:
$265,000 — $295,000 USD

Logistics

Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience

Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience

Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position

Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.

Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.

For roles performing work in California: We will consider for employment all qualified applicants, including those with arrest or conviction records or criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.

We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.

Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit anthropic.com/careers directly for confirmed position openings.

How we're different

We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.

The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.

Come work with us!

Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process.

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Requirements found

Writing (must) Sales Training (must) Recruiting

What this posting asks for

Level: Manager — The title says "Manager".

Main responsibilities

Own the internal communications strategy for your portfolio, becoming an expert in the team's work and a trusted member of its leadership team
Serve as a hands-on advisor to executives - help them think through what to say and when, draft communications in their voice, and give them honest counsel, …
Translate deeply technical work into narratives that land with employees across every function, without losing the substance
Get creative about how you connect people to the work - don't default to creating a slide deck when a demo or something no one has tried yet would land better
Anticipate communications needs before they arrive (e.g. launches, incidents, organizational change, moments of external attention) and have a plan ready for…
Design and implement strategies to boost signal and reduce noise, so employees know what's important and what it means for them
Plan and execute internal fora like all-hands and AMAs with operational excellence
Exercise sound judgment with sensitive material, especially where security work requires care about what is shared, with whom, and when
Partner closely with the broader internal communications team to ensure updates are accurately and consistently cascaded across existing channels and live fo…
You may be a good fit if you

Competencies an interviewer will look for

Communication Core
In the posting: “Anthropic is seeking an Internal Communications Manager to serve as a dedicated communications partner to our Product organization.” · “Internal communications at Anthropic is not a support function that plans meetings and sends newsletters.” · “Your job is to help people make sense of that pace by understanding the work, and the people doing it, well enough to tell its story credibly, and to help it…”
Show it by: Adapts the message to the listener; Gives an example of explaining something clearly in writing or speech.
Teamwork and collaboration Core
In the posting: “Are an exceptional writer with a particular talent for distilling technical decisions and cross-functional projects into simple, compelling narratives, and c…” · “In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic.” · “We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time.”
Show it by: Says what they did inside a team, not only what 'we' did; Shows how a disagreement was handled.
Planning and organisation Core
In the posting: “Anthropic is seeking an Internal Communications Manager to serve as a dedicated communications partner to our Product organization.” · “The best people in this role operate like advisors who embed themselves deeply in the orgs they support, earn a seat at the leadership table, write on behalf…” · “There are traditional elements to the role too, like all-hands planning and org change announcements, and you'll run those with operational excellence.”
Show it by: Shows how priorities were set when everything was urgent; Mentions deadlines met and how.
Attention to detail and quality Core
In the posting: “Partner closely with the broader internal communications team to ensure updates are accurately and consistently cascaded across existing channels and live fo…” · “Your safety matters to us.” · “This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, S…”
Show it by: Gives an example of an error caught before it caused harm; Names the check or standard they used.
Stakeholder management Core
In the posting: “The best people in this role operate like advisors who embed themselves deeply in the orgs they support, earn a seat at the leadership table, write on behalf…” · “Own the internal communications strategy for your portfolio, becoming an expert in the team's work and a trusted member of its leadership team” · “Serve as a hands-on advisor to executives - help them think through what to say and when, draft communications in their voice, and give them honest counsel, …”
Show it by: Shows how they aligned people with different goals; Explains how they handled a 'no' from someone senior.
Leadership and mentoring Core
In the posting: “The best people in this role operate like advisors who embed themselves deeply in the orgs they support, earn a seat at the leadership table, write on behalf…” · “Own the internal communications strategy for your portfolio, becoming an expert in the team's work and a trusted member of its leadership team”
Show it by: Describes setting direction or a standard others followed; Names someone they coached and what changed for them.
Adaptability and learning Core
In the posting: “You are curious about how technical systems work, ask good questions, and earn the trust of people who may be skeptical of comms by default” · “We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely…”
Show it by: Describes learning something new quickly and using it; Shows a change of plan and how they adjusted.
Technical skill Supporting
In the posting: “Have experience communicating about product ,engineering, security, infrastructure, or other technical domains”
Show it by: Names the tools, languages or systems used and how; Explains a technical choice and its trade-off.
Ownership and accountability Supporting
In the posting: “Own the internal communications strategy for your portfolio, becoming an expert in the team's work and a trusted member of its leadership team”
Show it by: Takes a task from start to finish without being chased; Owns a mistake and what was changed after it.
Customer focus Supporting
In the posting: “Product is the bridge between what our models can do and what our customers’ needs today.”
Show it by: Puts the customer's need in their own words; Shows a result for the customer, not only for the company.

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What this posting asks for

Main responsibilities

Competencies an interviewer will look for

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