Interview Studio

Requirements found

Customer Support Customer Service (must) Scheduling Training Team Leadership Recruiting

What this posting asks for

Level: Manager — The title says "Manager".

Main responsibilities

• Saatva is seeking an operational, strategic, and results-driven Talent Acquisition Manager to evolve our recruitment function. As we scale our physical footp…
• In this role, you will own the talent acquisition engine, overseeing the hiring of more than 150 retail employees, and a small number of corporate roles, per…
• Process Optimization & Velocity: Audit and evolve our current recruitment workflows to eliminate bottlenecks, accelerate hiring velocity, and address feedbac…
• High-Volume Pipeline Management: Strategy and execution for hiring 150+ entry-level retail and customer service professionals annually, ensuring pipelines re…
• ATS & HRIS System Ownership: Optimize our technology stack, ensuring seamless workflow automation and clean data integration between Greenhouse (ATS) and ADP…
• Stakeholder Enablement: Continue and scale our interview training program for the retail operations team, empowering field managers to interview effectively,…
• Team Leadership & Vendor Management: Direct, mentor, and elevate a TA Coordinator. Evaluate and manage external staffing agencies, holding them accountable t…
• Data-Driven Accountability: Establish, track, and report on key talent metrics (time-to-fill, cost-per-hire, quality of hire) to demonstrate clear ROI to exe…
• Skills & Qualifications
• 5+ years of full-cycle recruiting experience, with a heavy emphasis on high-volume environments (e.g., retail, customer support, or hospitality).

Competencies an interviewer will look for

• Ownership and accountability Core
  In the posting: “In this role, you will own the talent acquisition engine, overseeing the hiring of more than 150 retail employees, and a small number of corporate roles, per…” · “ATS & HRIS System Ownership: Optimize our technology stack, ensuring seamless workflow automation and clean data integration between Greenhouse (ATS) and ADP…” · “Evaluate and manage external staffing agencies, holding them accountable to strict cost, quality, and performance metrics.”
  Show it by: Takes a task from start to finish without being chased; Owns a mistake and what was changed after it.
• Leadership and mentoring Core
  In the posting: “You will lead and mentor a TA Coordinator, manage external agencies, and remain close to the action by jumping in hands-on with recruitment for key positions.” · “Team Leadership & Vendor Management: Direct, mentor, and elevate a TA Coordinator.” · “Data-Driven Accountability: Establish, track, and report on key talent metrics (time-to-fill, cost-per-hire, quality of hire) to demonstrate clear ROI to exe…”
  Show it by: Describes setting direction or a standard others followed; Names someone they coached and what changed for them.
• Customer focus Core
  In the posting: “At Saatva, thrilling our customers is at the heart of everything we do.” · “We strive to be the most trusted, customer-focused brand in the industry by answering every question about mattresses, sleep, and sleep health—empowering cus…” · “Awarded Sustainable Product of the Year, we take pride in providing world-class 24/7 customer support.”
  Show it by: Puts the customer's need in their own words; Shows a result for the customer, not only for the company.
• Planning and organisation Core
  In the posting: “As we plan for continued retail expansion, we invite you to be an integral part of our journey.” · “High-Volume Pipeline Management: Strategy and execution for hiring 150+ entry-level retail and customer service professionals annually, ensuring pipelines re…” · “Retirement: 401(k) Plan with Employer Match.”
  Show it by: Shows how priorities were set when everything was urgent; Mentions deadlines met and how.
• Data and analysis Core
  In the posting: “ATS & HRIS System Ownership: Optimize our technology stack, ensuring seamless workflow automation and clean data integration between Greenhouse (ATS) and ADP…” · “Evaluate and manage external staffing agencies, holding them accountable to strict cost, quality, and performance metrics.” · “Data-Driven Accountability: Establish, track, and report on key talent metrics (time-to-fill, cost-per-hire, quality of hire) to demonstrate clear ROI to exe…”
  Show it by: Uses a number to describe the situation or the result; Explains what the data showed and what was done with it.
• Attention to detail and quality Core
  In the posting: “Your core mission is to solve our current speed bottlenecks, dramatically driving down time-to-fill and cost-per-hire without sacrificing quality or candidat…” · “Evaluate and manage external staffing agencies, holding them accountable to strict cost, quality, and performance metrics.” · “Data-Driven Accountability: Establish, track, and report on key talent metrics (time-to-fill, cost-per-hire, quality of hire) to demonstrate clear ROI to exe…”
  Show it by: Gives an example of an error caught before it caused harm; Names the check or standard they used.
• Stakeholder management Core
  In the posting: “Stakeholder Enablement: Continue and scale our interview training program for the retail operations team, empowering field managers to interview effectively,…” · “Team Leadership & Vendor Management: Direct, mentor, and elevate a TA Coordinator.” · “Data-Driven Accountability: Establish, track, and report on key talent metrics (time-to-fill, cost-per-hire, quality of hire) to demonstrate clear ROI to exe…”
  Show it by: Shows how they aligned people with different goals; Explains how they handled a 'no' from someone senior.
• Teamwork and collaboration Core
  In the posting: “Experience building or delivering interview training modules to hiring managers and cross-functional teams.” · “This is a hybrid position requiring approximately three days of in-person collaboration per week.”
  Show it by: Says what they did inside a team, not only what 'we' did; Shows how a disagreement was handled.
• Problem solving Supporting
  In the posting: “Your core mission is to solve our current speed bottlenecks, dramatically driving down time-to-fill and cost-per-hire without sacrificing quality or candidat…”
  Show it by: Describes a real problem, the options considered and the one chosen; Shows how the cause was found, not just the fix.

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