Interview Studio

Requirements found

Excel Customer Service (must) Training (must) Sales Marketing

What this posting asks for

Level: Entry level — The posting asks for 1+ years of experience.

Main responsibilities

• Work within a world-class coffee program using the best coffee equipment and product in the industry to prepare the tastiest drinks
• Maintain Local Department of Health standards at all times
• Participate in all initiatives with the Operations and Marketing teams to increase foot traffic, new customers, daily sales, and operational profitability an…

Competencies an interviewer will look for

• Ownership and accountability Core
  In the posting: “You’re able to work independently while also thriving in a team environment, helping to build a strong sense of community for both customers and teammates.” · “A strong independent problem solver with proven multi-tasking and communication skills” · “Comfortable working in a team or independently”
  Show it by: Takes a task from start to finish without being chased; Owns a mistake and what was changed after it.
• Customer focus Core
  In the posting: “We’re motivated by the millions of customers we serve across cities, and know that our potential is unlimited.” · “Baristas at Blank Street are customer-centric and believe in serving a carefully curated menu with passion and precision making every effort to give customer…” · “Your role will be hospitality driven, taking pride in giving exceptional service leveling up the ordinary customer experience.”
  Show it by: Puts the customer's need in their own words; Shows a result for the customer, not only for the company.
• Attention to detail and quality Core
  In the posting: “Baristas at Blank Street are customer-centric and believe in serving a carefully curated menu with passion and precision making every effort to give customer…” · “You will excel in fast-paced environments, enjoy collaborating with your team, and create quality products.” · “Comfortable with cash-handling and maintaining store safety”
  Show it by: Gives an example of an error caught before it caused harm; Names the check or standard they used.
• Technical skill Core
  In the posting: “You will excel in fast-paced environments, enjoy collaborating with your team, and create quality products.” · “Work within a world-class coffee program using the best coffee equipment and product in the industry to prepare the tastiest drinks”
  Show it by: Names the tools, languages or systems used and how; Explains a technical choice and its trade-off.
• Teamwork and collaboration Core
  In the posting: “You will excel in fast-paced environments, enjoy collaborating with your team, and create quality products.” · “A friendly and enthusiastic team player with a passion for excellent customer service;”
  Show it by: Says what they did inside a team, not only what 'we' did; Shows how a disagreement was handled.
• Planning and organisation Core
  In the posting: “You will excel in fast-paced environments, enjoy collaborating with your team, and create quality products.” · “A reliable employee who is able to effectively manage time and priorities, including during busy rush periods where a sense of urgency is necessary”
  Show it by: Shows how priorities were set when everything was urgent; Mentions deadlines met and how.
• Communication Supporting
  In the posting: “A strong independent problem solver with proven multi-tasking and communication skills”
  Show it by: Adapts the message to the listener; Gives an example of explaining something clearly in writing or speech.
• Adaptability and learning Supporting
  In the posting: “Someone who is curious, adaptable and always willing to learn”
  Show it by: Describes learning something new quickly and using it; Shows a change of plan and how they adjusted.

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