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Practising for the listing Lead Technical Project Manager, GTM Systems. Its requirements are filled in below. When you have an answer you like, paste it with your CV in Career Mirror to see which of the job's skills it shows.

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Lead Technical Project Manager, GTM Systems
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.

Klaviyo's GTM Systems team builds and runs the systems that power marketing, sales, partnerships, customer success, and services. We're looking for a Lenior Technical Project Manager with 8+ years of experience delivering complex SaaS GTM and revenue systems programs, who understands both how the systems work and how the business runs on them, and who is excited to bring AI into how we plan, deliver, and operate.

About the team

Our GTM Systems team sits at the center of Klaviyo's GTM engine, connecting Salesforce, CPQ, billing and finance systems, customer success and support platforms, and professional services tooling. We own the roadmap that lets our teams move quickly, trust their data, and focus on helping customers grow. As we scale, we're rebuilding parts of that stack around AI and agentic workflows as the operating model, not a bolt-on experiment, and we need a program leader who can deliver that change reliably.

About the role

As Lead Technical Project Manager, you own delivery of our highest-impact, highest-complexity GTM systems programs from intake through hypercare. Think CPQ replacement, quote-to-cash changes, customer success and support platform upgrades, and AI-enabled workflows that cut across Sales, Customer Success, Services, Finance, and Internal Audit. You turn ambiguous business goals into clear plans, sequence work across many teams shipping into the same core systems, and keep leadership informed with an honest view of commitments, risks, and progress.

You'll work hands-on with business systems analysts, developers, architects, vendors, and finance and audit partners, and you'll regularly present to senior and executive leadership. You use AI yourself to run programs faster and better, and you help bring it into the way our teams work.

How you'll make an impact

• Own program delivery end to end: intake, prioritization, scoping, sequencing, status, and operating cadence for a multi-quarter GTM systems roadmap, from discovery through launch and hypercare.

• Lead cross-functional programs at scale: manage dependencies across Sales, Deal Desk, RevOps, Customer Success, Services, Finance, Legal, Security, and Engineering, including teams that don't report to you.

• Drive technical decisions with engineers and architects: weigh trade-offs, build-vs-buy calls, integration patterns, and vendor evaluations, and make sure decisions are documented and defensible.

• Deliver with controls built in: partner with Finance, Internal Audit, and Security on revenue-impacting systems work (SOX/ITGC, access, change management, audit traceability) so controls are designed in, tested, and evidenced.

• Manage vendors and implementation partners: run joint project plans, steering committees, decision logs, and risk reviews, and hold partners to commitments.

• Bring AI into GTM and into how we deliver: help scope and ship AI and agentic workflows into production, and use AI tooling to improve planning, status reporting, testing, and documentation.

• Build the operating model: establish intake, planning, release management, and reporting practices that hold up as the portfolio grows, and mentor teammates on program craft.

• Communicate with clarity: give GTM Systems, GTM, Finance, and executive leaders a crisp view of scope, timeline, cost, risk, and decisions needed, in the room and in writing.

What makes you a great fit

• 8+ years of technical program or project management, business systems delivery, or GTM/revenue systems experience at a SaaS company, with a track record of owning large, multi-team programs end to end.

• Deep working knowledge of GTM systems and processes: lead-to-opportunity, quote-to-cash, renewals and amendments, customer success and support, and professional services delivery, and how objects, data, and approvals flow between Salesforce, CPQ, billing/ERP, contracting, and support tools.

• Experience delivering in a Salesforce-centric environment where multiple teams ship into a shared core system on a common release process.

• Experience partnering with finance, audit, or compliance functions on revenue-impacting systems and controls.

• Strong technical fluency: you can read an architecture diagram, discuss integration and data-model trade-offs with developers, and spot delivery risk early.

• Hands-on curiosity about AI: you use LLM tools in your own work, can talk credibly about where AI and agents help GTM workflows and where they need guardrails, and want to help teams adopt them responsibly.

• Exceptional stakeholder management and executive communication; comfortable driving outcomes through influence in fast-moving, ambiguous environments.

• Bachelor's degree or equivalent experience.

Nice to haves

• Experience with CPQ implementations or replacements, quote-to-cash redesign, or billing/ERP integrations (for example NetSuite).

• Experience with customer success, support, or services platforms (for example Gainsight, Zendesk, Certinia) and contracting tools (for example Ironclad).

• Familiarity with SOX ITGC, revenue controls, or SOC reporting for vendor-hosted systems.

• Experience standing up release management or CI/CD for a Salesforce org.

• Exposure to agentic AI frameworks or MCP-based integrations in a business systems setting.

• PMP, Salesforce, or similar certifications (or equivalent demonstrated experience).

• Prior experience at a high-growth software or AI company.

Why this role matters at Klaviyo

• Your programs directly affect how Klaviyo sells, bills, renews, and supports customers, with real visibility to senior GTM, Finance, and executive leadership.

• You'll lead work that sits at the intersection of GTM systems, finance controls, and AI, a combination that is rare and increasingly valuable.

• You'll help shape an AI-first delivery and operating model for GTM Systems, setting practices that outlast any single project.

Massachusetts Applicants:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.

In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility.

Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.

Base Pay Range For US Locations:
$132,000 — $198,000 USD

This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance.

Get to Know Klaviyo

We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.

AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed.

By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process . For more information about how we process your personal data, see our Job Applicant Privacy Notice .

Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.

IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.

By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

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Requirements found

Sales (nice) Marketing Salesforce Writing (must) Project Management Compliance Zendesk Training Onboarding

What this posting asks for

Level: Manager — The title says "Manager".

Main responsibilities

Own program delivery end to end: intake, prioritization, scoping, sequencing, status, and operating cadence for a multi-quarter GTM systems roadmap, from dis…
Lead cross-functional programs at scale: manage dependencies across Sales, Deal Desk, RevOps, Customer Success, Services, Finance, Legal, Security, and Engin…
Drive technical decisions with engineers and architects: weigh trade-offs, build-vs-buy calls, integration patterns, and vendor evaluations, and make sure de…
Deliver with controls built in: partner with Finance, Internal Audit, and Security on revenue-impacting systems work (SOX/ITGC, access, change management, au…
Manage vendors and implementation partners: run joint project plans, steering committees, decision logs, and risk reviews, and hold partners to commitments.
Build the operating model: establish intake, planning, release management, and reporting practices that hold up as the portfolio grows, and mentor teammates …
Communicate with clarity: give GTM Systems, GTM, Finance, and executive leaders a crisp view of scope, timeline, cost, risk, and decisions needed, in the roo…

Competencies an interviewer will look for

Technical skill Core
In the posting: “Lead cross-functional programs at scale: manage dependencies across Sales, Deal Desk, RevOps, Customer Success, Services, Finance, Legal, Security, and Engin…” · “Deep working knowledge of GTM systems and processes: lead-to-opportunity, quote-to-cash, renewals and amendments, customer success and support, and professio…” · “Strong technical fluency: you can read an architecture diagram, discuss integration and data-model trade-offs with developers, and spot delivery risk early.”
Show it by: Names the tools, languages or systems used and how; Explains a technical choice and its trade-off.
Communication Core
In the posting: “You'll work hands-on with business systems analysts, developers, architects, vendors, and finance and audit partners, and you'll regularly present to senior …” · “Bring AI into GTM and into how we deliver: help scope and ship AI and agentic workflows into production, and use AI tooling to improve planning, status repor…” · “Communicate with clarity: give GTM Systems, GTM, Finance, and executive leaders a crisp view of scope, timeline, cost, risk, and decisions needed, in the roo…”
Show it by: Adapts the message to the listener; Gives an example of explaining something clearly in writing or speech.
Teamwork and collaboration Core
In the posting: “Lead cross-functional programs at scale: manage dependencies across Sales, Deal Desk, RevOps, Customer Success, Services, Finance, Legal, Security, and Engin…” · “Deliver with controls built in: partner with Finance, Internal Audit, and Security on revenue-impacting systems work (SOX/ITGC, access, change management, au…” · “To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our cust…”
Show it by: Says what they did inside a team, not only what 'we' did; Shows how a disagreement was handled.
Ownership and accountability Core
In the posting: “We own the roadmap that lets our teams move quickly, trust their data, and focus on helping customers grow.” · “Own program delivery end to end: intake, prioritization, scoping, sequencing, status, and operating cadence for a multi-quarter GTM systems roadmap, from dis…” · “8+ years of technical program or project management, business systems delivery, or GTM/revenue systems experience at a SaaS company, with a track record of o…”
Show it by: Takes a task from start to finish without being chased; Owns a mistake and what was changed after it.
Leadership and mentoring Core
In the posting: “You turn ambiguous business goals into clear plans, sequence work across many teams shipping into the same core systems, and keep leadership informed with an…” · “You'll work hands-on with business systems analysts, developers, architects, vendors, and finance and audit partners, and you'll regularly present to senior …” · “Build the operating model: establish intake, planning, release management, and reporting practices that hold up as the portfolio grows, and mentor teammates …”
Show it by: Describes setting direction or a standard others followed; Names someone they coached and what changed for them.
Customer focus Core
In the posting: “Klaviyo's GTM Systems team builds and runs the systems that power marketing, sales, partnerships, customer success, and services.” · “Our GTM Systems team sits at the center of Klaviyo's GTM engine, connecting Salesforce, CPQ, billing and finance systems, customer success and support platfo…” · “We own the roadmap that lets our teams move quickly, trust their data, and focus on helping customers grow.”
Show it by: Puts the customer's need in their own words; Shows a result for the customer, not only for the company.
Planning and organisation Core
In the posting: “We're looking for a Lenior Technical Project Manager with 8+ years of experience delivering complex SaaS GTM and revenue systems programs, who understands bo…” · “Own program delivery end to end: intake, prioritization, scoping, sequencing, status, and operating cadence for a multi-quarter GTM systems roadmap, from dis…” · “Bring AI into GTM and into how we deliver: help scope and ship AI and agentic workflows into production, and use AI tooling to improve planning, status repor…”
Show it by: Shows how priorities were set when everything was urgent; Mentions deadlines met and how.
Data and analysis Core
In the posting: “We own the roadmap that lets our teams move quickly, trust their data, and focus on helping customers grow.” · “You'll work hands-on with business systems analysts, developers, architects, vendors, and finance and audit partners, and you'll regularly present to senior …” · “Bring AI into GTM and into how we deliver: help scope and ship AI and agentic workflows into production, and use AI tooling to improve planning, status repor…”
Show it by: Uses a number to describe the situation or the result; Explains what the data showed and what was done with it.
Adaptability and learning Core
In the posting: “You turn ambiguous business goals into clear plans, sequence work across many teams shipping into the same core systems, and keep leadership informed with an…” · “Hands-on curiosity about AI: you use LLM tools in your own work, can talk credibly about where AI and agents help GTM workflows and where they need guardrail…” · “comfortable driving outcomes through influence in fast-moving, ambiguous environments.”
Show it by: Describes learning something new quickly and using it; Shows a change of plan and how they adjusted.
Stakeholder management Core
In the posting: “You'll work hands-on with business systems analysts, developers, architects, vendors, and finance and audit partners, and you'll regularly present to senior …” · “Drive technical decisions with engineers and architects: weigh trade-offs, build-vs-buy calls, integration patterns, and vendor evaluations, and make sure de…” · “Manage vendors and implementation partners: run joint project plans, steering committees, decision logs, and risk reviews, and hold partners to commitments.”
Show it by: Shows how they aligned people with different goals; Explains how they handled a 'no' from someone senior.
Attention to detail and quality Core
In the posting: “Bring AI into GTM and into how we deliver: help scope and ship AI and agentic workflows into production, and use AI tooling to improve planning, status repor…” · “Experience partnering with finance, audit, or compliance functions on revenue-impacting systems and controls.”
Show it by: Gives an example of an error caught before it caused harm; Names the check or standard they used.

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Practice questions

Tell me about yourself. Dedicated step-by-step practice.
If an interviewer asks something improper How to respond to questions about age, family, origin or health.
Built from this posting (7):
Walk me through a piece of work where you used your strongest technical skill. What exactly did you do? From this posting
Tell me about a time you had to explain something complex to someone outside your field. From this posting
Describe a time you worked with another team to deliver something. What was your part? From this posting
Tell me about a task you took from start to finish without anyone asking you to. From this posting
How have you used writing in your work? Walk me through one real example. From this posting
Tell me about a problem you solved using sales. From this posting
Tell me about a time you helped someone on your team get better at their work. From this posting
This posting reads as Finance & accounting: its questions come first.
How do you make sure your work holds up in an audit? Finance & accounting
Tell me about a time you found an error in a financial report or reconciliation. Finance & accounting
Walk me through how you build a budget or forecast. Finance & accounting
It is the last day of month-end close and a balance will not tie out. What do you do? Finance & accounting
Describe a time you explained a financial result to a manager outside finance. Finance & accounting
Tell me about an analysis that saved money or found revenue. Finance & accounting
Three urgent requests arrive during close. How do you decide the order? Finance & accounting
Describe a finance process you made faster or more reliable. Finance & accounting
How do you keep track of many open customer requests?
Tell me about a sale or agreement you are proud of.
How do you keep your pipeline organised?
Describe a time you handled an upset customer or colleague.
Tell me about a time you had several deadlines at once. How did you decide what to do first?
Give an example of a mistake you caught before it caused a problem.
Tell me about a time you taught someone how to do something.
Describe a time you took the lead without being asked.
Tell me about a time you had to explain something complicated in simple terms.
Describe a process you improved.
Do you have any questions for us?
Why do you want to work here?
Why is there a gap in your employment? Difficult question
Why did you leave your last job? Difficult question
Why are you changing careers? Difficult question
What is your greatest weakness? Difficult question
What are your salary expectations? Difficult question
You seem overqualified for this role. Why do you want it? Difficult question
Improper-question practice: How old are you? / Do you have children? / Where are you from originally?
A customer is angry about a delay you did not cause. What do you do?
Tell me about a time you could not give a customer what they wanted.
You find that the inventory count does not match the system. What do you do?
Tell me about a time a shipment or delivery went wrong.
How do you make sure safety rules are followed on a busy shift?
Two managers ask you to book the same room at the same time. What do you do?
How have you used spreadsheets in your work?
Tell me about a time you had to enter or check a lot of data accurately.
A prospect says your price is too high. How do you respond?
Tell me about a technical problem you solved on your own.
You find a bug right before a release. What do you do?
Walk me through how you would check whether a report's numbers are right.