Interview Studio

Requirements found

Training (must) Sales Scheduling (must) Inventory Logistics Budgeting Compliance

What this posting asks for

Level: Manager — The title says "Director".

Main responsibilities

• Drive a culture anchored in our people-first employee experience philosophy rooted in authenticity, integrity, inclusion, equity, and empathy.
• Partner with the store’s leadership team and HR Generalist to drive an inclusive and equitable talent acquisition strategy, and actively work in building a c…
• Develop and empower the store’s team by providing effective and frequent coaching, feedback, recognition and encouragement.
• Support an inclusive and equitable work environment and uphold our Code of Conduct and commitment to a work environment that is free from discri mination, ha…
• Support the efforts of creating a culture of clear and open communication with your team, ensuring all team members are equipped with information they need t…
• Support and drive the store’s recognition initiatives, in partnership with the HR Generalist, fostering a work environment of collaboration, camaraderie, and…
• Serve as a deeply knowledgeable advocate for our product philosophy and portfolio, and inspiring and coaching your team to facilitate customer-led discovery …
• Develop and support a culture of accountability for expected service levels, coaching to performance standards, maintaining a constant presence on the floor …
• Support the testing and implementation of new customer experiences in collaboration with HQ teams to innovate on the Glossier retail experience.
• communicate effectively to Store Director and relevant corporate partners to support continuous improvement and innovation of the Glossier retail experience …

Competencies an interviewer will look for

• Communication Core
  In the posting: “Support the efforts of creating a culture of clear and open communication with your team, ensuring all team members are equipped with information they need t…” · “communicate effectively to Store Director and relevant corporate partners to support continuous improvement and innovation of the Glossier retail experience …” · “or Partnerships & Facilities (maintains close connectivity with corporate teams, ensuring there are direct lines of productive communication and collaboratio…”
  Show it by: Adapts the message to the listener; Gives an example of explaining something clearly in writing or speech.
• Teamwork and collaboration Core
  In the posting: “Partner with the store’s leadership team and HR Generalist to drive an inclusive and equitable talent acquisition strategy, and actively work in building a c…” · “Support and drive the store’s recognition initiatives, in partnership with the HR Generalist, fostering a work environment of collaboration, camaraderie, and…” · “Support the testing and implementation of new customer experiences in collaboration with HQ teams to innovate on the Glossier retail experience.”
  Show it by: Says what they did inside a team, not only what 'we' did; Shows how a disagreement was handled.
• Ownership and accountability Core
  In the posting: “Develop and support a culture of accountability for expected service levels, coaching to performance standards, maintaining a constant presence on the floor …” · “Analyze business results, in partnership with the Store Director, to identify strategies to improve overall store operations and drive results.” · “Demonstrated ability to employ outstanding communication practices that are ongoing, clear, and structured, promoting transparency, accountability, and under…”
  Show it by: Takes a task from start to finish without being chased; Owns a mistake and what was changed after it.
• Leadership and mentoring Core
  In the posting: “As part of the store’s leadership team, you will be fully immersed in the development of the store’s talent culture, with direct impact to the employee and c…” · “Deeply understand, model, and coach Glossier’s mission, vision and values: Devoted to the Customer, Inclusive, Curious, Courageous, and Discerning.” · “Partner with the store’s leadership team and HR Generalist to drive an inclusive and equitable talent acquisition strategy, and actively work in building a c…”
  Show it by: Describes setting direction or a standard others followed; Names someone they coached and what changed for them.
• Customer focus Core
  In the posting: “As an Assistant Store Director, it’s your job to lead, inspire, and develop a best-in-class team to create inspiring and exceptional customer experiences, an…” · “As an experienced lead with a hospitality mindset, you foster and maintain a safe, equitable, and inclusive environment for both store teams and customers, w…” · “As part of the store’s leadership team, you will be fully immersed in the development of the store’s talent culture, with direct impact to the employee and c…”
  Show it by: Puts the customer's need in their own words; Shows a result for the customer, not only for the company.
• Planning and organisation Core
  In the posting: “Create effective and strategic team schedules to support the customer experience and meet payroll targets.” · “3+ years of experience leading teams in a fast-paced retail or hospitality environment.” · “Ability to work a flexible schedule, including evenings, weekends, and holidays required.”
  Show it by: Shows how priorities were set when everything was urgent; Mentions deadlines met and how.
• Adaptability and learning Core
  In the posting: “Our north-star values are to be Human, Curious, Playful, and Helpful.” · “Deeply understand, model, and coach Glossier’s mission, vision and values: Devoted to the Customer, Inclusive, Curious, Courageous, and Discerning.” · “Ability to work a flexible schedule, including evenings, weekends, and holidays required.”
  Show it by: Describes learning something new quickly and using it; Shows a change of plan and how they adjusted.
• Attention to detail and quality Core
  In the posting: “Develop and support a culture of accountability for expected service levels, coaching to performance standards, maintaining a constant presence on the floor …” · “Support the testing and implementation of new customer experiences in collaboration with HQ teams to innovate on the Glossier retail experience.” · “Logistics (the go-to expert on all inventory logistics, overseeing the efficient flow of inventory into the store, and serves as the store’s Safety Captain);”
  Show it by: Gives an example of an error caught before it caused harm; Names the check or standard they used.
• Stakeholder management Core
  In the posting: “As part of the store’s leadership team, you will be fully immersed in the development of the store’s talent culture, with direct impact to the employee and c…” · “Partner with the store’s leadership team and HR Generalist to drive an inclusive and equitable talent acquisition strategy, and actively work in building a c…” · “Identify areas of potential growth within your teams and coach accordingly to strengthen and further develop these in alignment to core competencies and perf…”
  Show it by: Shows how they aligned people with different goals; Explains how they handled a 'no' from someone senior.
• Technical skill Core
  In the posting: “Support an inclusive and equitable work environment and uphold our Code of Conduct and commitment to a work environment that is free from discri mination, ha…” · “Operations (owns the operational processes of the store, managing supplies and equipment, and serves as the retail tech subject matter expert);”
  Show it by: Names the tools, languages or systems used and how; Explains a technical choice and its trade-off.
• Data and analysis Core
  In the posting: “Monitor and analyze customer feedback, working with your Store Director and fellow Associate Store Directors to develop and implement customer experience str…” · “Analyze business results, in partnership with the Store Director, to identify strategies to improve overall store operations and drive results.”
  Show it by: Uses a number to describe the situation or the result; Explains what the data showed and what was done with it.

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