Interview Studio

Requirements found

Logistics (must) Compliance (nice) Supply Chain (must) Customer Service Sales Marketing (nice) Scheduling (nice) Excel (nice) Sql (nice)

What this posting asks for

Level: Mid level — The posting asks for 3+ years of experience.

Main responsibilities

• Oversee carrier management, including daily operations, shipment flows, service quality evaluation, and performance monitoring
• Monitor carrier performance and implement corrective actions when necessary to ensure service quality and compliance
• Tracks, traces, and updates status for inbound and outbound materials, and consumer products and acts as the point of contact for logistics-related issues fo…
• Mitigate transport-related risks by identifying potential issues and implementing appropriate risk management strategies
• Manage exceptions and disruptions in transportation operations, proactively finding solutions to minimize impact on supply chain operations
• Collaborate with internal stakeholders to ensure alignment and coordination across different functions, such as procurement, sales, and customer service
• Develop and maintain strong relationships with carriers to ensure reliable and cost-effective transportation services
• Collaborate with carriers to negotiate rates, service levels, and support with the development of contract terms and service requirements
• Stay up-to-date with industry trends and regulations, implementing best practices in carrier management and transport risk mitigation
• Analyze transport data and metrics to identify areas for improvement and cost reduction

Competencies an interviewer will look for

• Technical skill Core
  In the posting: “Bachelor’s degree in supply chain, business, engineering, or a science discipline” · “Proficiency in logistics management software and tools” · “Experience with SQL, Excel and other data analytics tools and strong analytical and data modeling ability”
  Show it by: Names the tools, languages or systems used and how; Explains a technical choice and its trade-off.
• Communication Core
  In the posting: “Communicate effectively with internal and external stakeholders to provide updates on transportation operations and address any issues or concerns” · “Ensure business practices not only guarantee the movement of products in a quality manner, but also meet those needs outlined in regulatory documentation, in…” · “Excellent communication and interpersonal skills, with the ability to build and maintain relationships with carriers and stakeholders”
  Show it by: Adapts the message to the listener; Gives an example of explaining something clearly in writing or speech.
• Customer focus Core
  In the posting: “You will keep inbound, outbound, and reverse shipments moving across air, ocean, and ground, hold carriers to service and cost targets, and give the business…” · “Collaborate with internal stakeholders to ensure alignment and coordination across different functions, such as procurement, sales, and customer service” · “Collaborate with carriers to negotiate rates, service levels, and support with the development of contract terms and service requirements”
  Show it by: Puts the customer's need in their own words; Shows a result for the customer, not only for the company.
• Planning and organisation Core
  In the posting: “Import/Export regulatory functions experience, including HTS, Schedule B knowledge, Incoterms, ISF filing process, DSP-5, DSP-73, ATA Carnet” · “Experience with NVOs, ocean carriers, drayage companies, freight forwarders and customs house brokerage firms’ networks and ability to navigate through these…” · “You may also be eligible for long-term incentives, in the form of company stock or long-term cash awards, as well as potential discretionary bonuses and the …”
  Show it by: Shows how priorities were set when everything was urgent; Mentions deadlines met and how.
• Data and analysis Core
  In the posting: “Analyze transport data and metrics to identify areas for improvement and cost reduction” · “Experience with SQL, Excel and other data analytics tools and strong analytical and data modeling ability” · “Strong analytical and problem-solving skills, with the ability to make data-driven decisions”
  Show it by: Uses a number to describe the situation or the result; Explains what the data showed and what was done with it.
• Attention to detail and quality Core
  In the posting: “You will manage assigned lanes and carriers, recover disruptions, support routing and rate decisions, and coordinate with suppliers, carriers, internal teams…” · “Oversee carrier management, including daily operations, shipment flows, service quality evaluation, and performance monitoring” · “Monitor carrier performance and implement corrective actions when necessary to ensure service quality and compliance”
  Show it by: Gives an example of an error caught before it caused harm; Names the check or standard they used.
• Stakeholder management Core
  In the posting: “You will manage assigned lanes and carriers, recover disruptions, support routing and rate decisions, and coordinate with suppliers, carriers, internal teams…” · “Collaborate with internal stakeholders to ensure alignment and coordination across different functions, such as procurement, sales, and customer service” · “Collaborate with carriers to negotiate rates, service levels, and support with the development of contract terms and service requirements”
  Show it by: Shows how they aligned people with different goals; Explains how they handled a 'no' from someone senior.
• Teamwork and collaboration Core
  In the posting: “Collaborate with internal stakeholders to ensure alignment and coordination across different functions, such as procurement, sales, and customer service” · “Collaborate with carriers to negotiate rates, service levels, and support with the development of contract terms and service requirements”
  Show it by: Says what they did inside a team, not only what 'we' did; Shows how a disagreement was handled.
• Problem solving Supporting
  In the posting: “Strong analytical and problem-solving skills, with the ability to make data-driven decisions”
  Show it by: Describes a real problem, the options considered and the one chosen; Shows how the cause was found, not just the fix.

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