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What this posting asks for

Level: Senior — The title says "Senior".

Main responsibilities

• Own the product research roadmap.
• Partner with product and R&D leadership to identify the highest-stakes open questions, then design and run the studies that answer them
• Assist product managers in sizing markets, building business plans, and developing product strategy.
• Own the recurring insight programs, including NPS and CSAT, quarterly customer insights, feedback triage, and win/loss analysis.
• Lead alpha and beta programs for major launches.
• Track post-launch performance and market reception.
• Work with distributors and end customers to find out what’s working and what isn’t.
• Mentor other researchers and PMs on research methods.

Competencies an interviewer will look for

• Technical skill Core
  In the posting: “Lasers, optics, precision motion, thermals, airflow, materials handling, chemistry, sensing, controls, and software all have to work at micron-scale precisio…” · “Making that work reliably is an extraordinary engineering problem.” · “We have the smartest minds across every engineering discipline, and the technology they’re building is deployed at more than 50,000 industry leaders worldwid…”
  Show it by: Names the tools, languages or systems used and how; Explains a technical choice and its trade-off.
• Ownership and accountability Core
  In the posting: “Own the product research roadmap.” · “Own the recurring insight programs, including NPS and CSAT, quarterly customer insights, feedback triage, and win/loss analysis.” · “Comfortable owning research programs end to end and influencing teams you don’t manage.”
  Show it by: Takes a task from start to finish without being chased; Owns a mistake and what was changed after it.
• Leadership and mentoring Core
  In the posting: “Working directly with product leadership, R&D, and sales and marketing, you’ll lead the strategic studies behind our biggest product bets, build the systems …” · “Partner with product and R&D leadership to identify the highest-stakes open questions, then design and run the studies that answer them” · “Mentor other researchers and PMs on research methods.”
  Show it by: Describes setting direction or a standard others followed; Names someone they coached and what changed for them.
• Customer focus Core
  In the posting: “We’re looking for a Senior Product Researcher to own how Formlabs understands its customers and markets.” · “You’ll set the research agenda that shapes our roadmap, combining customer insight, competitive intelligence, and sales data into a clear point of view on wh…” · “Working directly with product leadership, R&D, and sales and marketing, you’ll lead the strategic studies behind our biggest product bets, build the systems …”
  Show it by: Puts the customer's need in their own words; Shows a result for the customer, not only for the company.
• Data and analysis Core
  In the posting: “You’ll set the research agenda that shapes our roadmap, combining customer insight, competitive intelligence, and sales data into a clear point of view on wh…” · “Own the recurring insight programs, including NPS and CSAT, quarterly customer insights, feedback triage, and win/loss analysis.” · “Fluency in both qualitative methods (interviews, field visits, contextual inquiry) and quantitative methods (survey design, segmentation, data analysis).”
  Show it by: Uses a number to describe the situation or the result; Explains what the data showed and what was done with it.
• Adaptability and learning Core
  In the posting: “Able to turn complex, ambiguous evidence into a clear recommendation and defend it.” · “Flexible time off so you can take time when you need it”
  Show it by: Describes learning something new quickly and using it; Shows a change of plan and how they adjusted.
• Problem solving Supporting
  In the posting: “If you love working with hardware, spending time with smart people, solving hard problems, and winning, we want to hear from you.”
  Show it by: Describes a real problem, the options considered and the one chosen; Shows how the cause was found, not just the fix.
• Teamwork and collaboration Supporting
  In the posting: “Partner with product and R&D leadership to identify the highest-stakes open questions, then design and run the studies that answer them”
  Show it by: Says what they did inside a team, not only what 'we' did; Shows how a disagreement was handled.
• Planning and organisation Supporting
  In the posting: “Healthcare coverage (medical, dental, vision) that includes a totally free employee-only plan, effective starting on your first day on the job”
  Show it by: Shows how priorities were set when everything was urgent; Mentions deadlines met and how.
• Attention to detail and quality Supporting
  In the posting: “Lasers, optics, precision motion, thermals, airflow, materials handling, chemistry, sensing, controls, and software all have to work at micron-scale precisio…”
  Show it by: Gives an example of an error caught before it caused harm; Names the check or standard they used.
• Stakeholder management Supporting
  In the posting: “Comfortable owning research programs end to end and influencing teams you don’t manage.”
  Show it by: Shows how they aligned people with different goals; Explains how they handled a 'no' from someone senior.

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