Interview Studio

Requirements found

Scheduling (must) Marketing Customer Service Sales Inventory Customer Support Training Writing (must)

What this posting asks for

Level: Mid level — The posting asks for 2 years of experience.

Main responsibilities

• In-Showroom Customer Experience
• Serve as the primary point of contact for customers in the showroom, guiding them from initial inquiry to sale and post-sale follow-up.
• Work with customers in-store and via phone/email/text to understand their needs. As needed, facilitate Showroom visits and test drives based on preferences.
• Finalize vehicle selection and support order placement from dealership inventory or online platforms.
• Deliver a seamless, white-glove experience by setting up app connectivity and providing detailed warranty and maintenance information.
• Customer nurture and sales support
• Proactively move customers through the sales funnel, quickly responding to inbound leads and providing helpful action-oriented customer support
• Act as a CDJR product specialist, remaining up-to-date with all OEM training and product updates across the CDJR lineup. Be customers’ go-to source for vehic…
• Guide customers through real-time in-dealership carvana.com sales using Carvana’s proprietary tools such as Carma and Cruise Control.
• Guide customers through the Carvana New Car pickup and STC drop-off processes

Competencies an interviewer will look for

• Ownership and accountability Core
  In the posting: “As a Customer Advocate, Dealership Operations, you will be the face of Carvana and CDJR, owning the end-to-end customer experience for both walk-in and appoi…” · “Detail-oriented and organized, with a strong sense of ownership and accountability.” · “Continue customer engagement beyond the point of sale, checking in at key ownership milestones (e.g., first service, anniversaries).”
  Show it by: Takes a task from start to finish without being chased; Owns a mistake and what was changed after it.
• Customer focus Core
  In the posting: “We're looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used au…” · “Whether it's helping customers with our one-of-a-kind Showroom experience or getting involved in the local community, our Customer Advocates are leading the …” · “As a Customer Advocate, Dealership Operations, you will be the face of Carvana and CDJR, owning the end-to-end customer experience for both walk-in and appoi…”
  Show it by: Puts the customer's need in their own words; Shows a result for the customer, not only for the company.
• Planning and organisation Core
  In the posting: “The hours for this part-time position can expect to be scheduled 9am - 5pm Friday, Saturday, Sunday consistently and potentially during the week depending on…” · “They thrive in a fast-paced, innovative culture, are passionate about reinventing the car buying journey, and believe in treating every customer with respect…” · “Detail-oriented and organized, with a strong sense of ownership and accountability.”
  Show it by: Shows how priorities were set when everything was urgent; Mentions deadlines met and how.
• Communication Core
  In the posting: “Excellent communicator, both in-person and digitally.” · “Maintain regular communication to ensure customer satisfaction, answer follow-up questions, and foster long-term relationships.”
  Show it by: Adapts the message to the listener; Gives an example of explaining something clearly in writing or speech.
• Attention to detail and quality Core
  In the posting: “Detail-oriented and organized, with a strong sense of ownership and accountability.” · “Regularly review and scan inventory to ensure high quality and accurate location tracking.”
  Show it by: Gives an example of an error caught before it caused harm; Names the check or standard they used.

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