Interview Studio

Requirements found

Compliance (nice) Training

What this posting asks for

Level: Lead / staff — The title says "Lead".

Main responsibilities

• Design, implement, and manage endpoint management solutions using Intune and Jamf Pro for various devices, including Windows, macOS, iOS, and iPadOS.
• Manage a staff of 2 to deliver on goals set by yourself, management, and the business.
• Collaborate with the IT security team to implement security measures, manage device compliance following best practices, and respond to security incidents. C…
• Keep abreast of the latest technologies and endpoint management and security trends, and recommend improvements to existing processes and technologies.
• Work with the Help Desk team and user feedback to continually improve the user experience on endpoints and software management. Develop tools to make the tea…
• Document configurations, procedures, and changes to maintain an up-to-date IT environment.
• Develop and maintain scripts (PowerShell, Bash, etc.) to automate tasks and enhance system efficiency.
• Develop user support automation around self-service tools in Jamf and Intune, such as automatic license provisioning and approval flows.
• Attend training to learn the latest developments in these tools and how to implement them if appropriate.

Competencies an interviewer will look for

• Customer focus Core
  In the posting: “They will continuously evaluate and refine methods to enhance productivity, security, and user satisfaction, demonstrating a commitment to operational excell…” · “Work with the Help Desk team and user feedback to continually improve the user experience on endpoints and software management.” · “Comfortable speaking with end-users to collect their feedback and offer help.”
  Show it by: Puts the customer's need in their own words; Shows a result for the customer, not only for the company.
• Attention to detail and quality Core
  In the posting: “Collaborate with the IT security team to implement security measures, manage device compliance following best practices, and respond to security incidents.” · “Configure and manage policies, profiles, and security settings to ensure compliance.” · “High proficiency with standard PC and Mac scripting languages such as Powershell and Bash, and must be comfortable creating complex ones for automation.”
  Show it by: Gives an example of an error caught before it caused harm; Names the check or standard they used.
• Technical skill Core
  In the posting: “Work with the Help Desk team and user feedback to continually improve the user experience on endpoints and software management.” · “Experience with cloud services (preferably Microsoft Azure) and understanding of SaaS, PaaS, and IaaS models.”
  Show it by: Names the tools, languages or systems used and how; Explains a technical choice and its trade-off.
• Teamwork and collaboration Core
  In the posting: “The ideal candidate will be dedicated to fostering a collaborative and innovative environment, actively participating in cross-functional projects to ensure …” · “Collaborate with the IT security team to implement security measures, manage device compliance following best practices, and respond to security incidents.”
  Show it by: Says what they did inside a team, not only what 'we' did; Shows how a disagreement was handled.
• Leadership and mentoring Core
  In the posting: “The role will manage the team responsible for developing MDM tools, providing a solid experience for our employees while also improving security around our e…” · “By leveraging their deep technical knowledge and leadership skills, this individual will play a crucial role in driving the organization's endpoint managemen…”
  Show it by: Describes setting direction or a standard others followed; Names someone they coached and what changed for them.
• Communication Supporting
  In the posting: “Strong communication and interpersonal skills, with the ability to interact effectively with team members and stakeholders at all levels.”
  Show it by: Adapts the message to the listener; Gives an example of explaining something clearly in writing or speech.
• Planning and organisation Supporting
  In the posting: “By leveraging their deep technical knowledge and leadership skills, this individual will play a crucial role in driving the organization's endpoint managemen…”
  Show it by: Shows how priorities were set when everything was urgent; Mentions deadlines met and how.
• Stakeholder management Supporting
  In the posting: “Strong communication and interpersonal skills, with the ability to interact effectively with team members and stakeholders at all levels.”
  Show it by: Shows how they aligned people with different goals; Explains how they handled a 'no' from someone senior.

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