Interview Studio

Requirements found

Compliance (must) Sales (must) Customer Service (must) Salesforce Excel (must) Google Sheets (must) Zendesk Spanish Marketing (nice) Recruiting

What this posting asks for

Level: Senior — The title says "Senior".

Main responsibilities

• Own the tax ticket queue end to end: triage, research, resolve, and document indirect tax questions from Sales, Order-to-Cash, Procure-to-Pay, and other inte…
• Deliver responsive, high-quality service to business partners, especially Account Executives, with clear and concise answers that keep deals and transactions…
• Escalate deal-specific questions to the Tax Technology and Operations team and policy questions to the Tax Accounting Manager, with well-organized research a…
• Track ticket volume, recurring themes, and turnaround times, and share insights that guide FAQs, self-service content, and automation.
• Manage US sales and use tax compliance, including data gathering, return preparation and review, and timely filing and payment, in partnership with external …
• Support Canada GST/HST/PST/QST and Mexico IVA compliance, including data gathering and coordination with external advisors.
• Prepare recurring filings and accruals such as California use tax, Ohio Commercial Activity Tax, and state retail delivery fees (e.g., Colorado and Minnesota).
• Reconcile indirect tax general ledger accounts monthly and support month-end and quarter-end close.
• Monitor and resolve tax calculation errors across Vertex, NetSuite, and Salesforce, and partner with systems teams to test product taxability and process cha…
• Maintain customer exemption certificates and perform the annual exemption certificate review.

Competencies an interviewer will look for

• Problem solving Core
  In the posting: “Own the tax ticket queue end to end: triage, research, resolve, and document indirect tax questions from Sales, Order-to-Cash, Procure-to-Pay, and other inte…” · “Monitor and resolve tax calculation errors across Vertex, NetSuite, and Salesforce, and partner with systems teams to test product taxability and process cha…” · “We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all bac…”
  Show it by: Describes a real problem, the options considered and the one chosen; Shows how the cause was found, not just the fix.
• Communication Core
  In the posting: “Support sales and use tax audits and notices: gather documentation, prepare workpapers, and respond to taxing authorities.” · “Clear written and verbal communication skills, with the ability to explain tax concepts to non-tax business partners.” · “Official communication about your application will only come from emails ending in @samsara.com, @us-greenhouse-mail.io or @mail3.guide.co.”
  Show it by: Adapts the message to the listener; Gives an example of explaining something clearly in writing or speech.
• Teamwork and collaboration Core
  In the posting: “You will work closely with our Tax Technology and Operations team, external tax advisors, and Finance partners.” · “Monitor and resolve tax calculation errors across Vertex, NetSuite, and Salesforce, and partner with systems teams to test product taxability and process cha…” · “Work closely with external tax advisors on research, compliance, and special projects.”
  Show it by: Says what they did inside a team, not only what 'we' did; Shows how a disagreement was handled.
• Ownership and accountability Core
  In the posting: “As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.” · “Own the tax ticket queue end to end: triage, research, resolve, and document indirect tax questions from Sales, Order-to-Cash, Procure-to-Pay, and other inte…” · “Customer service mindset and a strong work ethic: responsive, organized, and accountable for follow-through.”
  Show it by: Takes a task from start to finish without being chased; Owns a mistake and what was changed after it.
• Customer focus Core
  In the posting: “The ideal candidate is customer service oriented, has a strong work ethic, is eager to learn, and can turn complex tax rules into concise, easy-to-understand…” · “You're energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring fo…” · “Maintain customer exemption certificates and perform the annual exemption certificate review.”
  Show it by: Puts the customer's need in their own words; Shows a result for the customer, not only for the company.
• Planning and organisation Core
  In the posting: “Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to h…” · “We are looking for a Senior Tax Accountant to join our Indirect Tax team and own day-to-day indirect tax compliance for North America (United States, Canada,…” · “This role is the first contact for point-of-sale tax questions from across Samsara’s sales organization.”
  Show it by: Shows how priorities were set when everything was urgent; Mentions deadlines met and how.
• Data and analysis Core
  In the posting: “Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to h…” · “Track ticket volume, recurring themes, and turnaround times, and share insights that guide FAQs, self-service content, and automation.” · “Manage US sales and use tax compliance, including data gathering, return preparation and review, and timely filing and payment, in partnership with external …”
  Show it by: Uses a number to describe the situation or the result; Explains what the data showed and what was done with it.
• Adaptability and learning Core
  In the posting: “Champion, role model, and embed Samsara's cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win …” · “Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, com…” · “At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams.”
  Show it by: Describes learning something new quickly and using it; Shows a change of plan and how they adjusted.
• Attention to detail and quality Core
  In the posting: “At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy.” · “Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, includi…” · “We are looking for a Senior Tax Accountant to join our Indirect Tax team and own day-to-day indirect tax compliance for North America (United States, Canada,…”
  Show it by: Gives an example of an error caught before it caused harm; Names the check or standard they used.
• Stakeholder management Core
  In the posting: “You will own our internal tax ticket queue ensuring Account Executives, Order-to-Cash, Procure-to-Pay, and other business partners get clear, accurate, and t…” · “You will work closely with our Tax Technology and Operations team, external tax advisors, and Finance partners.” · “Deliver responsive, high-quality service to business partners, especially Account Executives, with clear and concise answers that keep deals and transactions…”
  Show it by: Shows how they aligned people with different goals; Explains how they handled a 'no' from someone senior.
• Technical skill Core
  In the posting: “Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, includi…” · “Advanced Excel or Google Sheets skills, with the ability to work with large data sets.”
  Show it by: Names the tools, languages or systems used and how; Explains a technical choice and its trade-off.

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