Interview Studio

Requirements found

Customer Support Scheduling Customer Service (nice) Microsoft Office (nice) Sales (nice)

What this posting asks for

Level: Mid level — The posting asks for 2 years of experience.

Main responsibilities

• Partner with carriers to promptly identify, research, and resolve billing and invoicing discrepancies
• Maintain and update carrier rate structures and pricing agreements accurate to current contracts
• Maintain consistent and professional communications;
• Review contracts and carrier documentation to identify root cause of discrepancies
• Review shipments for necessary info in TMS
• Process all approved invoices in the system with documentation and send invoices to customers, and answer any questions from the Customer that may arise as a…

Competencies an interviewer will look for

• Communication Core
  In the posting: “Utilize external websites and other tools of communication” · “Maintain consistent and professional communications;” · “effective, prompt and courteous communications with respect to difficult situations”
  Show it by: Adapts the message to the listener; Gives an example of explaining something clearly in writing or speech.
• Customer focus Core
  In the posting: “Customer Support Specialist II is a key contributor to our operations division.” · “The primary responsibility is to oversee daily invoice processing for timely payment execution while proactively building and maintaining strong relationship…” · “Correspond with customer and carrier regarding detention and other accessorial information”
  Show it by: Puts the customer's need in their own words; Shows a result for the customer, not only for the company.
• Data and analysis Core
  In the posting: “We bring together the technology, people, and transportation capacity they need, using real‑time data from millions of shipments to guide smarter decisions.” · “We collect and process personal data in accordance with applicable data protection laws.” · “For detailed information on how we handle candidate data, please review our Candidate Privacy Notice .”
  Show it by: Uses a number to describe the situation or the result; Explains what the data showed and what was done with it.
• Problem solving Core
  In the posting: “Partner with carriers to promptly identify, research, and resolve billing and invoicing discrepancies” · “Review contracts and carrier documentation to identify root cause of discrepancies”
  Show it by: Describes a real problem, the options considered and the one chosen; Shows how the cause was found, not just the fix.
• Planning and organisation Core
  In the posting: “Schedule: Full Time” · “Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 40…”
  Show it by: Shows how priorities were set when everything was urgent; Mentions deadlines met and how.
• Teamwork and collaboration Supporting
  In the posting: “Partner with carriers to promptly identify, research, and resolve billing and invoicing discrepancies”
  Show it by: Says what they did inside a team, not only what 'we' did; Shows how a disagreement was handled.
• Attention to detail and quality Supporting
  In the posting: “Maintain and update carrier rate structures and pricing agreements accurate to current contracts”
  Show it by: Gives an example of an error caught before it caused harm; Names the check or standard they used.
• Stakeholder management Supporting
  In the posting: “The primary responsibility is to oversee daily invoice processing for timely payment execution while proactively building and maintaining strong relationship…”
  Show it by: Shows how they aligned people with different goals; Explains how they handled a 'no' from someone senior.

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