Interview Studio

Requirements found

Customer Service Sales

What this posting asks for

Level: Senior — The posting asks for 10 years of experience.

Main responsibilities

• Assist the medical and customer service teams with the interpretation of oncology pathology reports to identify optimal samples to request when initial FFPE …
• Assist with devising strategies to stratify data for retrieval from the Signatera sample database and other databases as necessary.
• Maintain proficiency with and help organize diagnostic data according to pertinent WHO guidelines.
• Serve as subject matter expert to the Laboratory Director, Genetic Counseling, Customer Experience, Sales, and Clinical Trial teams for pathology reports.
• Assist in the identification and alert the Laboratory Director when samples may have been collected at suboptimal timepoints and/or fixative conditions.
• Assist Genetic Counseling and Customer Experience teams in identification and procurement of optimal additional samples, as necessary.

Competencies an interviewer will look for

• Problem solving Core
  In the posting: “Read and ensure accurate curation of clinical history, diagnosis, progress notes, and specimen information is entered into the Signatera sample database.” · “Maintain proficiency with and help organize diagnostic data according to pertinent WHO guidelines.” · “Ability to identify potential diagnostic sample(s) that will ensure successful testing.”
  Show it by: Describes a real problem, the options considered and the one chosen; Shows how the cause was found, not just the fix.
• Customer focus Core
  In the posting: “The Oncology Pathology Assistant will assist the medical and customer service teams with acquisition of appropriate specimens for minimal residual disease (M…” · “Assist the medical and customer service teams with the interpretation of oncology pathology reports to identify optimal samples to request when initial FFPE …” · “Serve as subject matter expert to the Laboratory Director, Genetic Counseling, Customer Experience, Sales, and Clinical Trial teams for pathology reports.”
  Show it by: Puts the customer's need in their own words; Shows a result for the customer, not only for the company.
• Data and analysis Core
  In the posting: “Assist with devising strategies to stratify data for retrieval from the Signatera sample database and other databases as necessary.” · “Maintain proficiency with and help organize diagnostic data according to pertinent WHO guidelines.” · “Provide professional support for the Clinical Trial team through accurate and organized data transfer.”
  Show it by: Uses a number to describe the situation or the result; Explains what the data showed and what was done with it.
• Attention to detail and quality Core
  In the posting: “The Oncology Pathology Assistant will assist the medical and customer service teams with acquisition of appropriate specimens for minimal residual disease (M…” · “Assist the medical and customer service teams with the interpretation of oncology pathology reports to identify optimal samples to request when initial FFPE …” · “Read and ensure accurate curation of clinical history, diagnosis, progress notes, and specimen information is entered into the Signatera sample database.”
  Show it by: Gives an example of an error caught before it caused harm; Names the check or standard they used.
• Communication Core
  In the posting: “Ability to communicate effectively with team members and referring pathology laboratories.” · “Email communications from all other domain names are not from Natera or its employees and are fraudulent.”
  Show it by: Adapts the message to the listener; Gives an example of explaining something clearly in writing or speech.
• Teamwork and collaboration Core
  In the posting: “Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide.” · “Natera takes cyber crimes seriously, and will collaborate with law enforcement authorities to prosecute any related cyber crimes.”
  Show it by: Says what they did inside a team, not only what 'we' did; Shows how a disagreement was handled.
• Planning and organisation Core
  In the posting: “Maintain proficiency with and help organize diagnostic data according to pertinent WHO guidelines.” · “Provide professional support for the Clinical Trial team through accurate and organized data transfer.”
  Show it by: Shows how priorities were set when everything was urgent; Mentions deadlines met and how.
• Technical skill Supporting
  In the posting: “The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many …”
  Show it by: Names the tools, languages or systems used and how; Explains a technical choice and its trade-off.
• Ownership and accountability Supporting
  In the posting: “Ability to think broadly about the importance of clinical information and to work independently.”
  Show it by: Takes a task from start to finish without being chased; Owns a mistake and what was changed after it.

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