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Practising for the listing Technical Support Engineer. Its requirements are filled in below. When you have an answer you like, paste it with your CV in Career Mirror to see which of the job's skills it shows.

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Technical Support Engineer
About the Team

The In-Store Technology organization at DoorDash is committed to building products that help restaurants create magical experiences every day. We are a small, but rapidly growing team of engineers, scientists and builders who are on a mission to fundamentally transform the hospitality industry.

About the Role

We're hiring a Technical Support Engineer to manage and solve client support cases by leveraging technology and software to solve problems and maximize productivity and efficiency for our clients. You'll work closely with our engineering team to provide exceptional technical support while becoming a product expert who contributes to our technical knowledge base and support documentation. This role offers the opportunity to work with cutting-edge hospitality technology while directly impacting client success and satisfaction.

This role is remote eligible and we are ideally looking for candidates located within the EST or PST time zone.

You’re excited about this opportunity because you will…

• Manage client support cases on a daily basis and document customer interactions. Handle payments cases from investigation to resolution while owning Payment Processor knowledge and contributing to organizational readiness.

• Partner with internal teams including Product, Engineering, Sales, and Customer Success. Identify and resolve Tier 2 product, feature, and integration issues while providing customer feedback to inform the product roadmap.

• Perform detailed QA of application and customer environment issues. Become a product expert and contribute to our technical knowledge base and support documentation.

• Assist with coding and producing out-of-box and custom client projects. Research, diagnose, troubleshoot and identify solutions to resolve system issues using your technical expertise.

• Provide extraordinary customer experiences with tenacity to drive issues to resolution. Author and administer documents for training and knowledge bases while maintaining strong analytical problem-solving abilities.

We’re excited about you because…

• You have 3+ years of experience in a technical support role with B2B and/or SaaS experience preferred, plus solid understanding of Javascript

• You have knowledge and experience in APIs (required) with payment-focused technical support experience being a plus

• You have experience in JSON, HTML, Python, including the ability to inspect and diagnose issues in web applications, mobile and data-intensive applications

• You have experience using Zendesk, Jira, and Salesforce (a plus) with commitment to providing extraordinary customer experiences

• You have strong analytical, problem-solving ability paired with excellent organizational skills, verbal and written communication, and experience authoring training documentation

Applications for this position are accepted on an ongoing basis.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
Compensation

The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

To learn more about our benefits, visit our careers page here .

See below for paid time off details:

• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.

• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

The national base pay range for this position within the United States, including Illinois and Colorado.
$115,000 — $169,000 USD

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

Notice Regarding Use of AI and Automated Tools: To streamline our hiring process, DoorDash utilizes an automated recruitment tool called Metaview.

How it works: Metaview assists our recruiting team by evaluating job related qualifications and characteristics in connection with hiring. The tool is designed and used to support - rather than replace - human decision-making; trained personnel make final decisions with meaningful human review and oversight, and DoorDash does not use Metaview or other AI-enabled tool in a manner that has the effect of subjecting applicants or employees to discrimination based on any protected characteristic or proxy or for engaging in any protected activity under applicable law.

Data Retention, Privacy & Bias Audit: Data collected during this process is retained in accordance with our Candidate Privacy Policy https://help.doordash.com/en-us/legal/article/ax-privacy-notice and applicable state laws. In compliance with New York City Local Law 144, the independent bias audit summary for Metaview is publicly available for review at https://trust.warden-ai.com/metaview/application-review .

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Requirements found

Sales Training Javascript (nice) Python Salesforce (nice) Zendesk (nice) Jira (nice) Marketing (must) Compliance Logistics Excel Recruiting (must)

What this posting asks for

Level: Mid level — The posting asks for 3+ years of experience.

Main responsibilities

Manage client support cases on a daily basis and document customer interactions.
Handle payments cases from investigation to resolution while owning Payment Processor knowledge and contributing to organizational readiness.
Partner with internal teams including Product, Engineering, Sales, and Customer Success.
Assist with coding and producing out-of-box and custom client projects.

Competencies an interviewer will look for

Technical skill Core
In the posting: “We're hiring a Technical Support Engineer to manage and solve client support cases by leveraging technology and software to solve problems and maximize produ…” · “You'll work closely with our engineering team to provide exceptional technical support while becoming a product expert who contributes to our technical knowl…” · “Partner with internal teams including Product, Engineering, Sales, and Customer Success.”
Show it by: Names the tools, languages or systems used and how; Explains a technical choice and its trade-off.
Problem solving Core
In the posting: “We're hiring a Technical Support Engineer to manage and solve client support cases by leveraging technology and software to solve problems and maximize produ…” · “Handle payments cases from investigation to resolution while owning Payment Processor knowledge and contributing to organizational readiness.” · “Identify and resolve Tier 2 product, feature, and integration issues while providing customer feedback to inform the product roadmap.”
Show it by: Describes a real problem, the options considered and the one chosen; Shows how the cause was found, not just the fix.
Communication Core
In the posting: “You'll work closely with our engineering team to provide exceptional technical support while becoming a product expert who contributes to our technical knowl…” · “Become a product expert and contribute to our technical knowledge base and support documentation.” · “You have strong analytical, problem-solving ability paired with excellent organizational skills, verbal and written communication, and experience authoring t…”
Show it by: Adapts the message to the listener; Gives an example of explaining something clearly in writing or speech.
Customer focus Core
In the posting: “We're hiring a Technical Support Engineer to manage and solve client support cases by leveraging technology and software to solve problems and maximize produ…” · “This role offers the opportunity to work with cutting-edge hospitality technology while directly impacting client success and satisfaction.” · “Manage client support cases on a daily basis and document customer interactions.”
Show it by: Puts the customer's need in their own words; Shows a result for the customer, not only for the company.
Planning and organisation Core
In the posting: “The In-Store Technology organization at DoorDash is committed to building products that help restaurants create magical experiences every day.” · “Handle payments cases from investigation to resolution while owning Payment Processor knowledge and contributing to organizational readiness.” · “You have strong analytical, problem-solving ability paired with excellent organizational skills, verbal and written communication, and experience authoring t…”
Show it by: Shows how priorities were set when everything was urgent; Mentions deadlines met and how.
Teamwork and collaboration Core
In the posting: “You'll work closely with our engineering team to provide exceptional technical support while becoming a product expert who contributes to our technical knowl…” · “Partner with internal teams including Product, Engineering, Sales, and Customer Success.”
Show it by: Says what they did inside a team, not only what 'we' did; Shows how a disagreement was handled.
Ownership and accountability Core
In the posting: “The Covey tool has been reviewed by an independent auditor.” · “In compliance with New York City Local Law 144, the independent bias audit summary for Metaview is publicly available for review at https://trust.warden-ai.c…”
Show it by: Takes a task from start to finish without being chased; Owns a mistake and what was changed after it.
Data and analysis Core
In the posting: “You have experience in JSON, HTML, Python, including the ability to inspect and diagnose issues in web applications, mobile and data-intensive applications” · “Data Retention, Privacy & Bias Audit: Data collected during this process is retained in accordance with our Candidate Privacy Policy https://help.doordash.co…”
Show it by: Uses a number to describe the situation or the result; Explains what the data showed and what was done with it.
Attention to detail and quality Core
In the posting: “That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental…” · “In compliance with New York City Local Law 144, the independent bias audit summary for Metaview is publicly available for review at https://trust.warden-ai.c…”
Show it by: Gives an example of an error caught before it caused harm; Names the check or standard they used.
Adaptability and learning Supporting
In the posting: “For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.”
Show it by: Describes learning something new quickly and using it; Shows a change of plan and how they adjusted.
Stakeholder management Supporting
In the posting: “At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that …”
Show it by: Shows how they aligned people with different goals; Explains how they handled a 'no' from someone senior.

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Practice questions

Tell me about yourself. Dedicated step-by-step practice.
If an interviewer asks something improper How to respond to questions about age, family, origin or health.
Built from this posting (8):
Walk me through a piece of work where you used your strongest technical skill. What exactly did you do? From this posting
Tell me about a difficult problem you solved at work. How did you find the cause? From this posting
Tell me about a time you had to explain something complex to someone outside your field. From this posting
Describe a time you went out of your way to solve a customer's problem. From this posting
How have you used marketing in your work? Walk me through one real example. From this posting
Tell me about a problem you solved using recruiting. From this posting
Describe a time your plans changed suddenly. How did you adjust? From this posting
Tell me about a time you had to get agreement from people who wanted different things. From this posting
This posting reads as Finance & accounting: its questions come first.
Walk me through how you build a budget or forecast. Finance & accounting
How do you make sure your work holds up in an audit? Finance & accounting
Tell me about a time you found an error in a financial report or reconciliation. Finance & accounting
It is the last day of month-end close and a balance will not tie out. What do you do? Finance & accounting
Describe a time you explained a financial result to a manager outside finance. Finance & accounting
Tell me about an analysis that saved money or found revenue. Finance & accounting
Three urgent requests arrive during close. How do you decide the order? Finance & accounting
Describe a finance process you made faster or more reliable. Finance & accounting
How do you keep track of many open customer requests?
Tell me about a time a shipment or delivery went wrong.
How have you used spreadsheets in your work?
Tell me about a sale or agreement you are proud of.
How do you keep your pipeline organised?
Describe a time you handled an upset customer or colleague.
Tell me about a time you had several deadlines at once. How did you decide what to do first?
Give an example of a mistake you caught before it caused a problem.
Tell me about a time you taught someone how to do something.
Describe a time you took the lead without being asked.
Tell me about a time you had to explain something complicated in simple terms.
Describe a process you improved.
Do you have any questions for us?
Why do you want to work here?
Why is there a gap in your employment? Difficult question
Why did you leave your last job? Difficult question
Why are you changing careers? Difficult question
What is your greatest weakness? Difficult question
What are your salary expectations? Difficult question
You seem overqualified for this role. Why do you want it? Difficult question
Improper-question practice: How old are you? / Do you have children? / Where are you from originally?
A customer is angry about a delay you did not cause. What do you do?
Tell me about a time you could not give a customer what they wanted.
You find that the inventory count does not match the system. What do you do?
How do you make sure safety rules are followed on a busy shift?
Two managers ask you to book the same room at the same time. What do you do?
Tell me about a time you had to enter or check a lot of data accurately.
A prospect says your price is too high. How do you respond?
Tell me about a technical problem you solved on your own.
You find a bug right before a release. What do you do?
Walk me through how you would check whether a report's numbers are right.