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Director, Cloud Infrastructure
Convene Hospitality Group (CHG) operates a global portfolio of lifestyle brands focused on creating places and experiences that bring people together. The company designs, develops, and operates hospitality-driven destinations to host gatherings of all kinds, ranging from small corporate meetings to immersive brand activations and beyond. We love bringing people together in person, and that passion for great experiences extends to our employees as well. If you're interested in creating inspiring moments of connection, consider joining our team.

Director, Cloud Infrastructure

We're hiring a Director of Cloud Infrastructure to join Convene Hospitality Group's (CHG) Technology organization. It's a hands-on role with an AI-native mindset. There are no direct reports today. You’ll lead through the platform, redesigning how we deploy and setting the standards our product and corporate engineering teams build on. You'll also run the cloud, AI, and venue infrastructure under our portfolio of brands, from client-facing experiences to the systems that keep our nearly 40 venues running. This is a rebuild. You design it and you build it.

Today, deployments are manual and happen about once a sprint. That's the starting line. You'll rethink how we ship so that deployments are unlocked, safe, secure, and governed.

You'll have high autonomy and real decision-making power over the tools we use and how we build. We're committed to AWS and will build deeply on it. Most of what sits on top is fair game: CI tooling, pipeline design, orchestration patterns, and source control. A decision like Bitbucket versus GitHub is a live call, and it's yours to make. Legacy migration follows the decisions. You make the call, then you do the move. This role will have a lot of influence.

This is a wide seat. You’ll work across product and corporate engineering, and you’re a big part of how we get to AI-first, spec-driven development.

What You’ll Do:

• Rebuild the deployment path. Own CI/CD end to end: build, release, and rollback. Take us from manual deploys to an automated path.

• Make it safe, secure and governed. Access control, audit trails, secrets management, environment separation, and a rollback path any engineer can execute.

• Make the platform calls. Source control, CI tooling, orchestration, and infrastructure-as-code patterns. Jenkins is what we run today; what we run next is up to you. Decide, document the trade-off, then go forth and migrate.

• Run the AI gateway. Build and operate the layer between our engineers, agents and the models they call: provider routing, key management, rate limits, token metering, and usage logging. Every AI call should be visible, governed, and attributable.

• Enable AI-first, spec-driven development. Build the environments, pipelines and guardrails that let engineers and agents ship with confidence: ephemeral environments, fast feedback, and automated verification.

• Model and manage cloud and AI cost. Forecast what AI systems will cost before we commit and give Finance numbers they can plan against. Keep a standing view of where cloud spend goes and why, and partner with teams to help keep it in check.

• Support in-venue networking applications. Each venue relies on network infrastructure for access control, connectivity, and on-site A/V and production. You’ll give our networking team the visibility to monitor and support the applications that keep those venues running.

• Build the observability layer. Logging, metrics, alerting, and routing on our Loki/Grafana stack, so every failure reaches a named owner.

• Spread what you know and what you do. Coordinate with the product engineers and ensure a level of backup: documented runbooks, a named second operator on every critical path, and dissemination of knowledge and function across product and corporate engineering. Within six months, you can take two weeks off and we can trudge through an emergency without interrupting you.

What We Look For:

• You have 9+ years of experience building and running production cloud infrastructure.

• You're deep on AWS: multi-account structure, networking, IAM, and container orchestration on EKS and/or ECS. You've operated production workloads through incidents, upgrades, and growth.

• You're fluent in infrastructure as code (Terraform or equivalent) and treat infrastructure changes with the same rigor as application code: reviewed, versioned, reproducible.

• You've built or rebuilt a CI/CD pipeline that teams actually use. You know what it takes to move an organization from manual deploys to automated ones, including the trust and process work that comes with it.

• You think about security and governance as design inputs rather than a review gate. Secrets, least privilege, audit trails, environment isolation, and who is allowed to push what, where.

• You’ve run AI systems in production, from the gateway layer (access control, provider routing, cost attribution, observability) to LLM-backed features, including their evaluation, monitoring, and versioning. Experience with MLOps is a plus as our needs grow.

• You can estimate cost and defend the number. You've modeled the spend of an architecture before it was built and adjusted the design when it didn't hold up.

• You're high agency. You set direction without waiting for a spec, make platform decisions with real consequences, and then own the migration. You hold positions firmly, change them on evidence, and leave behind a written trail.

• You’re a problem solver. Application and data teams seek you out for collaboration on architecture, debugging, and trade-off analysis.

• You work in the open and hand things off deliberately. You write the runbook, train the second operator, and measure your success partly by how little depends on you being reachable.

• You explain decisions, risks and trade-offs clearly to engineers, non-engineers, and executives. You make teammates better through code review, pairing, and mentoring.

• You use AI agents for real multi-step work beyond autocomplete, and you verify what they produce against the real system.

Compensation:

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

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Base Salary Range: $180,000 – $220,000

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Total Target Compensation: $198,000 – $242,000 (includes base salary + annual incentive performance bonus)

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

We’re Here For You:

At Convene Hospitality Group, we want you to feel supported in every part of your life. Here’s what you can expect:

• Health & Wellness: Day-one health coverage for you and your family, 24/7 virtual care, emotional well-being support, and fertility & family planning benefits. Because your well-being matters, inside and outside of work.

• Time Off & Balance: Generous PTO, your birthday off (because, of course!), paid parental leave, and a year-end holiday closure to recharge.

• Financial Growth: 401K with company match and support for education, courses, and certifications. We invest in you so you can grow personally and professionally.

• Development & Recognition: Ongoing career growth opportunities plus recognition programs to celebrate milestones.

• Community & Impact: Volunteer and give-back opportunities, and the chance to make a real impact in the work you do.

At Convene Hospitality Group, we believe great teams are built by bringing together people with different backgrounds, perspectives, and experiences. Our values of GRIT (Genuine, Relentless, Integrity, and Teamwork) shape how we show up for each other every day. We want everyone here to feel welcome, supported, and free to be themselves. If you’re excited to grow, learn, and make an impact, we’d love to have you on the team.

Convene Hospitality Group is proud to be an equal opportunity employer. We welcome applicants of all backgrounds, experiences, and perspectives.

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Requirements found

Training Writing Inventory (must)

What this posting asks for

Level: Manager — The title says "Director".

Main responsibilities

Own CI/CD end to end: build, release, and rollback.
Build and operate the layer between our engineers, agents and the models they call: provider routing, key management, rate limits, token metering, and usage …
Build the environments, pipelines and guardrails that let engineers and agents ship with confidence: ephemeral environments, fast feedback, and automated ver…
Support in-venue networking applications.
Build the observability layer.
Coordinate with the product engineers and ensure a level of backup: documented runbooks, a named second operator on every critical path, and dissemination of…

Competencies an interviewer will look for

Technical skill Core
In the posting: “You’ll lead through the platform, redesigning how we deploy and setting the standards our product and corporate engineering teams build on.” · “We're committed to AWS and will build deeply on it.” · “You’ll work across product and corporate engineering, and you’re a big part of how we get to AI-first, spec-driven development.”
Show it by: Names the tools, languages or systems used and how; Explains a technical choice and its trade-off.
Teamwork and collaboration Core
In the posting: “Keep a standing view of where cloud spend goes and why, and partner with teams to help keep it in check.” · “Application and data teams seek you out for collaboration on architecture, debugging, and trade-off analysis.” · “Our values of GRIT (Genuine, Relentless, Integrity, and Teamwork) shape how we show up for each other every day.”
Show it by: Says what they did inside a team, not only what 'we' did; Shows how a disagreement was handled.
Ownership and accountability Core
In the posting: “You'll have high autonomy and real decision-making power over the tools we use and how we build.” · “Own CI/CD end to end: build, release, and rollback.” · “You set direction without waiting for a spec, make platform decisions with real consequences, and then own the migration.”
Show it by: Takes a task from start to finish without being chased; Owns a mistake and what was changed after it.
Planning and organisation Core
In the posting: “We're hiring a Director of Cloud Infrastructure to join Convene Hospitality Group's (CHG) Technology organization.” · “Forecast what AI systems will cost before we commit and give Finance numbers they can plan against.” · “You know what it takes to move an organization from manual deploys to automated ones, including the trust and process work that comes with it.”
Show it by: Shows how priorities were set when everything was urgent; Mentions deadlines met and how.
Data and analysis Core
In the posting: “Logging, metrics, alerting, and routing on our Loki/Grafana stack, so every failure reaches a named owner.” · “Application and data teams seek you out for collaboration on architecture, debugging, and trade-off analysis.” · “This information reflects the anticipated base salary range for this position based on current national data.”
Show it by: Uses a number to describe the situation or the result; Explains what the data showed and what was done with it.
Stakeholder management Core
In the posting: “This role will have a lot of influence.” · “You explain decisions, risks and trade-offs clearly to engineers, non-engineers, and executives.”
Show it by: Shows how they aligned people with different goals; Explains how they handled a 'no' from someone senior.
Communication Supporting
In the posting: “You explain decisions, risks and trade-offs clearly to engineers, non-engineers, and executives.”
Show it by: Adapts the message to the listener; Gives an example of explaining something clearly in writing or speech.
Leadership and mentoring Supporting
In the posting: “You make teammates better through code review, pairing, and mentoring.”
Show it by: Describes setting direction or a standard others followed; Names someone they coached and what changed for them.
Customer focus Supporting
In the posting: “You'll also run the cloud, AI, and venue infrastructure under our portfolio of brands, from client-facing experiences to the systems that keep our nearly 40 …”
Show it by: Puts the customer's need in their own words; Shows a result for the customer, not only for the company.
Attention to detail and quality Supporting
In the posting: “You’ll lead through the platform, redesigning how we deploy and setting the standards our product and corporate engineering teams build on.”
Show it by: Gives an example of an error caught before it caused harm; Names the check or standard they used.

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Practice questions

Tell me about yourself. Dedicated step-by-step practice.
If an interviewer asks something improper How to respond to questions about age, family, origin or health.
Built from this posting (8):
Walk me through a piece of work where you used your strongest technical skill. What exactly did you do? From this posting
Describe a time you worked with another team to deliver something. What was your part? From this posting
Tell me about a task you took from start to finish without anyone asking you to. From this posting
You have three urgent tasks due today and time to finish only two. How do you decide? From this posting
How have you used inventory in your work? Walk me through one real example. From this posting
Tell me about a problem you solved using training. From this posting
Tell me about a time you helped someone on your team get better at their work. From this posting
Tell me about a time you had to explain something complex to someone outside your field. From this posting
This posting reads as Finance & accounting: its questions come first.
Tell me about a time you found an error in a financial report or reconciliation. Finance & accounting
Walk me through how you build a budget or forecast. Finance & accounting
It is the last day of month-end close and a balance will not tie out. What do you do? Finance & accounting
Describe a time you explained a financial result to a manager outside finance. Finance & accounting
How do you make sure your work holds up in an audit? Finance & accounting
Tell me about an analysis that saved money or found revenue. Finance & accounting
Three urgent requests arrive during close. How do you decide the order? Finance & accounting
Describe a finance process you made faster or more reliable. Finance & accounting
You find that the inventory count does not match the system. What do you do?
Describe a time you handled an upset customer or colleague.
Tell me about a time you had several deadlines at once. How did you decide what to do first?
Give an example of a mistake you caught before it caused a problem.
Tell me about a time you taught someone how to do something.
Describe a time you took the lead without being asked.
Tell me about a time you had to explain something complicated in simple terms.
Describe a process you improved.
Do you have any questions for us?
Why do you want to work here?
Why is there a gap in your employment? Difficult question
Why did you leave your last job? Difficult question
Why are you changing careers? Difficult question
What is your greatest weakness? Difficult question
What are your salary expectations? Difficult question
You seem overqualified for this role. Why do you want it? Difficult question
Improper-question practice: How old are you? / Do you have children? / Where are you from originally?
A customer is angry about a delay you did not cause. What do you do?
How do you keep track of many open customer requests?
Tell me about a time you could not give a customer what they wanted.
Tell me about a time a shipment or delivery went wrong.
How do you make sure safety rules are followed on a busy shift?
Two managers ask you to book the same room at the same time. What do you do?
How have you used spreadsheets in your work?
Tell me about a time you had to enter or check a lot of data accurately.
Tell me about a sale or agreement you are proud of.
A prospect says your price is too high. How do you respond?
How do you keep your pipeline organised?
Tell me about a technical problem you solved on your own.
You find a bug right before a release. What do you do?
Walk me through how you would check whether a report's numbers are right.