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Requirements found

Scheduling (must) Training Sales (must) Compliance

What this posting asks for

Level: Manager — The title says "Manager".

Main responsibilities

• Be the primary point of contact for assigned customers or verticals, to resolve issues, negotiate requirements, coordinate technical and contractual changes,…
• As an extreme owner of assigned accounts, identify and successfully communicate readiness levels, requirements, schedules, and risks to realize forecasted re…
• Utilize technical expertise and industry knowledge to guide customers in achieving high levels of performance in the operation and maintenance of the Starlin…
• Serve as a customer advocate; maintain a positive attitude in a crisis environment, and must have the ability to work independently with minimal direction
• Helps implement airline and aircraft entry into service and growth plans. Providing training and guidance on issues related to operations, sales, installatio…
• Identify, design, and lead implementation of system enhancements and automations to improve the internal and external systems and process interfaces
• Represent Starlink throughout the assigned region by traveling to our partners' offices, regional conferences, and events as required
• Support and develop a proposal to align new efforts with long-term strategic vision and engineering objectives, and to ensure contract requirements are execu…
• Bachelor's degree OR high school diploma/equivalency certificate and 6+ years of professional of account management or sales experience
• 6+ years of professional experience in account management or sales

Competencies an interviewer will look for

• Communication Core
  In the posting: “As an extreme owner of assigned accounts, identify and successfully communicate readiness levels, requirements, schedules, and risks to realize forecasted re…” · “Significant knowledge or experience in commercial and/or business aviation, satellite communications, and program or account management” · “Excellent written and verbal communication skills, including the ability to craft and present professional presentations at all levels”
  Show it by: Adapts the message to the listener; Gives an example of explaining something clearly in writing or speech.
• Ownership and accountability Core
  In the posting: “Our ideal candidate is a self-starter who has a passion for making customers deliriously happy, blazing new trails for Starlink enterprise customers, and rea…” · “As an extreme owner of assigned accounts, identify and successfully communicate readiness levels, requirements, schedules, and risks to realize forecasted re…” · “maintain a positive attitude in a crisis environment, and must have the ability to work independently with minimal direction”
  Show it by: Takes a task from start to finish without being chased; Owns a mistake and what was changed after it.
• Customer focus Core
  In the posting: “The Starlink Enterprise Account Management team serves as the point of contact for Starlink’s growing aviation customers from contract signature through succ…” · “Our ideal candidate is a self-starter who has a passion for making customers deliriously happy, blazing new trails for Starlink enterprise customers, and rea…” · “Be the primary point of contact for assigned customers or verticals, to resolve issues, negotiate requirements, coordinate technical and contractual changes,…”
  Show it by: Puts the customer's need in their own words; Shows a result for the customer, not only for the company.
• Planning and organisation Core
  In the posting: “As an extreme owner of assigned accounts, identify and successfully communicate readiness levels, requirements, schedules, and risks to realize forecasted re…” · “Experience managing multiple complex projects and delivering under tight deadlines and resource constraints” · “Ability to manage execution of significant or complex contracts, including initial intake, renegotiation of terms, and schedules.”
  Show it by: Shows how priorities were set when everything was urgent; Mentions deadlines met and how.
• Stakeholder management Core
  In the posting: “Be the primary point of contact for assigned customers or verticals, to resolve issues, negotiate requirements, coordinate technical and contractual changes,…” · “Represent Starlink throughout the assigned region by traveling to our partners' offices, regional conferences, and events as required” · “employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, ge…”
  Show it by: Shows how they aligned people with different goals; Explains how they handled a 'no' from someone senior.
• Problem solving Core
  In the posting: “Be the primary point of contact for assigned customers or verticals, to resolve issues, negotiate requirements, coordinate technical and contractual changes,…” · “Utilize technical expertise and industry knowledge to guide customers in achieving high levels of performance in the operation and maintenance of the Starlin…”
  Show it by: Describes a real problem, the options considered and the one chosen; Shows how the cause was found, not just the fix.
• Technical skill Supporting
  In the posting: “Support and develop a proposal to align new efforts with long-term strategic vision and engineering objectives, and to ensure contract requirements are execu…”
  Show it by: Names the tools, languages or systems used and how; Explains a technical choice and its trade-off.
• Data and analysis Supporting
  In the posting: “Providing training and guidance on issues related to operations, sales, installations, maintenance, reporting, and reliability”
  Show it by: Uses a number to describe the situation or the result; Explains what the data showed and what was done with it.
• Attention to detail and quality Supporting
  In the posting: “Employees in Washington State accrue paid sick time in compliance with state and federal law.”
  Show it by: Gives an example of an error caught before it caused harm; Names the check or standard they used.

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