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Requirements found

Training Sales (must) Onboarding Customer Support Writing Budgeting (must) Recruiting

What this posting asks for

Level: Mid level — The posting asks for 2+ years of experience.

Main responsibilities

• Act as a technical advisor to customers and Ramp’s internal teams while supporting high-value implementations and expansion opportunities by guiding integrat…
• Partner with Customer Activation and Account Management teams to assess customer requirements and propose scalable solutions; particularly involving ERP, HRI…
• Collaborate with onboarding specialists and implementation leads to support technical workstreams (not run them), ensuring faster time-to-value and customer …
• Work with customers to problem-solve technical hurdles and propose effective product implementations for each customer with a deep understanding of the full …
• Participate in technical discovery to understand customer systems and workflows, and recommend best-fit Ramp architecture. This includes when and how to use …
• Be a subject matter expert across our HRIS and Accounting integration partners, partnering with Sales, Product and partners to advocate for integration devel…
• Troubleshoot integration blockers and guide customers through complex configuration decisions without writing code directly
• Contribute to internal documentation and tooling that scales Ramp’s ability to support integration use cases across a growing customer base
• Influence Ramp’s product roadmap by channeling customer pain points and feedback to the Product and Engineering teams
• WHAT YOU NEED

Competencies an interviewer will look for

• Technical skill Core
  In the posting: “You will partner with Post-Sales teams to drive Product, Design and Engineering teams’ roadmaps to evolve Ramp to better serve our customers at scale and off…” · “You will represent Product, Design and Engineering externally and will operate with deep conviction and understanding of Ramp’s technical capabilities.” · “This role is focused on Commercial customers, supporting high-growth companies with standardized financial workflows, core ERP integrations, and repeatable i…”
  Show it by: Names the tools, languages or systems used and how; Explains a technical choice and its trade-off.
• Problem solving Core
  In the posting: “Work with customers to problem-solve technical hurdles and propose effective product implementations for each customer with a deep understanding of the full …” · “Troubleshoot integration blockers and guide customers through complex configuration decisions without writing code directly” · “Exceptional organization and problem-solving skills, with a bias toward action and a high level of ownership”
  Show it by: Describes a real problem, the options considered and the one chosen; Shows how the cause was found, not just the fix.
• Communication Core
  In the posting: “Contribute to internal documentation and tooling that scales Ramp’s ability to support integration use cases across a growing customer base” · “Comfort working with APIs, integration logic, and system architecture and being able to explain those concepts to finance and operations stakeholders” · “Strong communication skills: able to translate complex technical solutions into business value, guide customers toward scalable approaches, and diplomaticall…”
  Show it by: Adapts the message to the listener; Gives an example of explaining something clearly in writing or speech.
• Teamwork and collaboration Core
  In the posting: “You will partner with Post-Sales teams to drive Product, Design and Engineering teams’ roadmaps to evolve Ramp to better serve our customers at scale and off…” · “Partner with Customer Activation and Account Management teams to assess customer requirements and propose scalable solutions;” · “Collaborate with onboarding specialists and implementation leads to support technical workstreams (not run them), ensuring faster time-to-value and customer …”
  Show it by: Says what they did inside a team, not only what 'we' did; Shows how a disagreement was handled.
• Customer focus Core
  In the posting: “The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp.” · “Technical Consultants are on the frontlines working to establish partnerships with Ramp customers, and act as a liaison between customers and our internal te…” · “You’ll be partnering with Customer Activation & Account Management teams to identify, prioritize and build financial solutions for new and existing customers…”
  Show it by: Puts the customer's need in their own words; Shows a result for the customer, not only for the company.
• Planning and organisation Core
  In the posting: “You’ll be partnering with Customer Activation & Account Management teams to identify, prioritize and build financial solutions for new and existing customers…” · “Exceptional organization and problem-solving skills, with a bias toward action and a high level of ownership” · “Thrives in ambiguity and fast-paced environments;”
  Show it by: Shows how priorities were set when everything was urgent; Mentions deadlines met and how.
• Stakeholder management Core
  In the posting: “Be a subject matter expert across our HRIS and Accounting integration partners, partnering with Sales, Product and partners to advocate for integration devel…” · “Influence Ramp’s product roadmap by channeling customer pain points and feedback to the Product and Engineering teams” · “Comfort working with APIs, integration logic, and system architecture and being able to explain those concepts to finance and operations stakeholders”
  Show it by: Shows how they aligned people with different goals; Explains how they handled a 'no' from someone senior.
• Ownership and accountability Core
  In the posting: “At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.” · “Exceptional organization and problem-solving skills, with a bias toward action and a high level of ownership”
  Show it by: Takes a task from start to finish without being chased; Owns a mistake and what was changed after it.
• Adaptability and learning Core
  In the posting: “Thrives in ambiguity and fast-paced environments;” · “adaptable and resourceful as we scale Ramp’s upmarket motion”
  Show it by: Describes learning something new quickly and using it; Shows a change of plan and how they adjusted.
• Data and analysis Supporting
  In the posting: “The problems are high-stakes, data-dense, and unforgiving.”
  Show it by: Uses a number to describe the situation or the result; Explains what the data showed and what was done with it.

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