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Practising for the listing Starlink Account Manager (Canadian Federal). Its requirements are filled in below. When you have an answer you like, paste it with your CV in Career Mirror to see which of the job's skills it shows.

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Starlink Account Manager (Canadian Federal)
SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.

STARLINK ACCOUNT MANAGER (CANADIAN FEDERAL)

Starlink, our revolutionary satellite constellation, is delivering low-latency broadband internet around the world. The Account Management team serves as the point of contact for customers from contract signature, through successful activation, ensuring all contract terms are fulfilled while and identifying new opportunities to generate business with enterprise customers. Prior to contract signature, the team will have a key role in ensuring that the commitments we make are ones we can successfully execute to.

In the past year, the Starlink team has signed contracts with customers who will deploy high speed internet at a pace and for use cases previously not possible. The team has designed the product to be self-service, and we need to similarly evolve our team and systems to enable large enterprises to manage Starlink themselves, minimizing humans-in-the-loop. Our ideal candidate is a self-starter that has a passion for making customers deliriously happy, supporting excellent teams, and managing complex cross-functional projects.

RESPONSIBILITIES:

• Act as the primary point of contact for a robust portfolio of assigned federal government customers and own the interface from contract signature onwards (onboarding, ongoing account management, and long-term retention/growth of the relationship and revenue) with emphasis on:

• Delivering impeccable customer service, including efficient acknowledgement and resolution of issues

• Building relationships to identify requirements and manage expectations

• Collecting, communicating, and championing customer feedback internally to influence and steer programmatic and technical development required to maintain and grow enterprise business

• Retaining and growing the value of accounts

• As an extreme owner of assigned accounts, identify and successfully communicate readiness levels, requirements, schedules, and risks to realize forecasted revenue on or ahead of schedule

• Serve as the team’s internal expert in the federal and civilian government vertical in specific regions, shaping strategic direction and routinely leading high-impact commercial decision-making within the vertical and region in partnership with other teams

• Autonomously identify, design, and lead implementation of new processes and system improvements that will broadly accelerate growth for customers or enable the internal team to scale rapidly

BASIC QUALIFICATIONS:

• Bachelor's degree; OR high school diploma/equivalency certificate and 5+ years of professional business development, operations, engineering, or account management experience

• 4+ years of experience in account management, customer success, or business operations

• 1+ years of experience working with government customers

PREFERRED SKILLS AND EXPERIENCE:

• 3+ years of experience working with customers to support a technical product/service

• 3+ years working with Canadian federal or civil government customers

• Significant knowledge or experience in one or more of the following industries: federal, public sector, telecommunications, manufacturing, satellite communications and/or supply chain

• Experience managing multiple complex projects and delivering under tight deadlines and resource constraints

• Experience building long-term and successful customer relationships demonstrating empathy, active listening, and resiliency skills

• Significant technical knowledge of Starlink or telecommunications in at least one key area: satellites, ground network, user terminals, or related technology

• Ability to synthesize multiple unique requirements and suggest smart solutions, products, or features

• Track record of demonstrating sound business judgement, evaluating alternatives, and making recommendations that were adopted and ultimately successful

• Ability to negotiate successfully, especially after a contract is signed

• Excellent written and verbal communication skills, including ability to craft and present professional presentations at all levels

• Ability to manage execution of significant or complex contracts including initial intake, renegotiation of terms, and schedules

ADDITIONAL REQUIREMENTS:

• Must be available to work extended hours and/or weekends as needed to support critical milestones or operations shifts

• Must be willing to travel to other SpaceX offices and customer locations as needed

COMPENSATION AND BENEFITS:

Pay Range:
Level 3: $115,000.00 - $180,000.00

Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.

Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. Employees accrue paid sick leave pursuant to Company policy which satisfies or exceeds the accrual, carryover, and use requirements of the law.
ITAR REQUIREMENTS:

• To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here .

SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Applicants wishing to view a copy of SpaceX’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to EEOCompliance@spacex.com .

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Requirements found

Onboarding Customer Service Scheduling (must) Supply Chain (nice)

What this posting asks for

Level: Manager — The title says "Manager".

Main responsibilities

Act as the primary point of contact for a robust portfolio of assigned federal government customers and own the interface from contract signature onwards (on…
Delivering impeccable customer service, including efficient acknowledgement and resolution of issues
Building relationships to identify requirements and manage expectations
Collecting, communicating, and championing customer feedback internally to influence and steer programmatic and technical development required to maintain an…
Retaining and growing the value of accounts
As an extreme owner of assigned accounts, identify and successfully communicate readiness levels, requirements, schedules, and risks to realize forecasted re…
Serve as the team’s internal expert in the federal and civilian government vertical in specific regions, shaping strategic direction and routinely leading hi…
Autonomously identify, design, and lead implementation of new processes and system improvements that will broadly accelerate growth for customers or enable t…
Bachelor's degree; OR high school diploma/equivalency certificate and 5+ years of professional business development, operations, engineering, or account mana…
4+ years of experience in account management, customer success, or business operations

Competencies an interviewer will look for

Communication Core
In the posting: “Collecting, communicating, and championing customer feedback internally to influence and steer programmatic and technical development required to maintain an…” · “As an extreme owner of assigned accounts, identify and successfully communicate readiness levels, requirements, schedules, and risks to realize forecasted re…” · “Significant knowledge or experience in one or more of the following industries: federal, public sector, telecommunications, manufacturing, satellite communic…”
Show it by: Adapts the message to the listener; Gives an example of explaining something clearly in writing or speech.
Ownership and accountability Core
In the posting: “Our ideal candidate is a self-starter that has a passion for making customers deliriously happy, supporting excellent teams, and managing complex cross-funct…” · “Act as the primary point of contact for a robust portfolio of assigned federal government customers and own the interface from contract signature onwards (on…” · “As an extreme owner of assigned accounts, identify and successfully communicate readiness levels, requirements, schedules, and risks to realize forecasted re…”
Show it by: Takes a task from start to finish without being chased; Owns a mistake and what was changed after it.
Customer focus Core
In the posting: “The Account Management team serves as the point of contact for customers from contract signature, through successful activation, ensuring all contract terms …” · “In the past year, the Starlink team has signed contracts with customers who will deploy high speed internet at a pace and for use cases previously not possible.” · “Our ideal candidate is a self-starter that has a passion for making customers deliriously happy, supporting excellent teams, and managing complex cross-funct…”
Show it by: Puts the customer's need in their own words; Shows a result for the customer, not only for the company.
Planning and organisation Core
In the posting: “As an extreme owner of assigned accounts, identify and successfully communicate readiness levels, requirements, schedules, and risks to realize forecasted re…” · “Experience managing multiple complex projects and delivering under tight deadlines and resource constraints” · “Ability to manage execution of significant or complex contracts including initial intake, renegotiation of terms, and schedules”
Show it by: Shows how priorities were set when everything was urgent; Mentions deadlines met and how.
Stakeholder management Core
In the posting: “Collecting, communicating, and championing customer feedback internally to influence and steer programmatic and technical development required to maintain an…” · “Ability to negotiate successfully, especially after a contract is signed” · “employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, ge…”
Show it by: Shows how they aligned people with different goals; Explains how they handled a 'no' from someone senior.
Teamwork and collaboration Core
In the posting: “Our ideal candidate is a self-starter that has a passion for making customers deliriously happy, supporting excellent teams, and managing complex cross-funct…” · “Serve as the team’s internal expert in the federal and civilian government vertical in specific regions, shaping strategic direction and routinely leading hi…”
Show it by: Says what they did inside a team, not only what 'we' did; Shows how a disagreement was handled.
Technical skill Supporting
In the posting: “OR high school diploma/equivalency certificate and 5+ years of professional business development, operations, engineering, or account management experience”
Show it by: Names the tools, languages or systems used and how; Explains a technical choice and its trade-off.

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Practice questions

Tell me about yourself. Dedicated step-by-step practice.
If an interviewer asks something improper How to respond to questions about age, family, origin or health.
Built from this posting (8):
Tell me about a time you had to explain something complex to someone outside your field. From this posting
Tell me about a task you took from start to finish without anyone asking you to. From this posting
Describe a time you went out of your way to solve a customer's problem. From this posting
You have three urgent tasks due today and time to finish only two. How do you decide? From this posting
How have you used scheduling in your work? Walk me through one real example. From this posting
Tell me about a problem you solved using onboarding. From this posting
Tell me about a time you helped someone on your team get better at their work. From this posting
Walk me through a piece of work where you used your strongest technical skill. What exactly did you do? From this posting
A customer is angry about a delay you did not cause. What do you do?
Two managers ask you to book the same room at the same time. What do you do?
Describe a time you handled an upset customer or colleague.
Tell me about a time you had several deadlines at once. How did you decide what to do first?
Give an example of a mistake you caught before it caused a problem.
Tell me about a time you taught someone how to do something.
Describe a time you took the lead without being asked.
Tell me about a time you had to explain something complicated in simple terms.
Describe a process you improved.
Do you have any questions for us?
Why do you want to work here?
Why is there a gap in your employment? Difficult question
Why did you leave your last job? Difficult question
Why are you changing careers? Difficult question
What is your greatest weakness? Difficult question
What are your salary expectations? Difficult question
You seem overqualified for this role. Why do you want it? Difficult question
Improper-question practice: How old are you? / Do you have children? / Where are you from originally?
How do you keep track of many open customer requests?
Tell me about a time you could not give a customer what they wanted.
You find that the inventory count does not match the system. What do you do?
Tell me about a time a shipment or delivery went wrong.
How do you make sure safety rules are followed on a busy shift?
How have you used spreadsheets in your work?
Tell me about a time you had to enter or check a lot of data accurately.
Tell me about a sale or agreement you are proud of.
A prospect says your price is too high. How do you respond?
How do you keep your pipeline organised?
Tell me about a technical problem you solved on your own.
You find a bug right before a release. What do you do?
Walk me through how you would check whether a report's numbers are right.