Interview Studio

Requirements found

Scheduling Customer Service Onboarding Team Leadership Training Logistics (must) Supply Chain (nice) Tableau (nice) Sales (nice)

What this posting asks for

Level: Manager — The title says "Director".

Main responsibilities

• Review, analyze, and own all matters related to delivering measurable cost savings and containment to both the customer and Uber Freight.
• Partner with stakeholders to standardize onboarding processes, including systems applications, SOPs, and account governance.
• Support determining eligibility for additional non-committed freight to be awarded to intermodal services and actively champion these awards.
• Lead efforts to hire, develop, retain, and engage a highly productive team through performance management, mentoring, and cross-training.
• Monitor team accountability for key job functions and administer internal performance management reports.
• Collaborate with commercial and client engagement stakeholders to maintain and grow Uber Freight’s business, incorporating the ROI delivered to the customer.
• Build and maintain positive partnerships with carriers, ensuring strict adherence to Uber Freight processes and procedures.

Competencies an interviewer will look for

• Teamwork and collaboration Core
  In the posting: “We are looking for a seasoned leader with deep intermodal knowledge who can champion employee development, foster cross-functional partnerships, and deliver …” · “Partner with stakeholders to standardize onboarding processes, including systems applications, SOPs, and account governance.” · “Engage with the leadership team as business partners to discuss career development, current performance, and cross-functional training opportunities.”
  Show it by: Says what they did inside a team, not only what 'we' did; Shows how a disagreement was handled.
• Leadership and mentoring Core
  In the posting: “Strategic & Financial Leadership” · “Team Leadership & Development” · “Lead efforts to hire, develop, retain, and engage a highly productive team through performance management, mentoring, and cross-training.”
  Show it by: Describes setting direction or a standard others followed; Names someone they coached and what changed for them.
• Customer focus Core
  In the posting: “Overseeing a diverse portfolio of customer accounts, you will be responsible for balancing exceptional customer service and on-time performance with operatio…” · “We are looking for a seasoned leader with deep intermodal knowledge who can champion employee development, foster cross-functional partnerships, and deliver …” · “Review, analyze, and own all matters related to delivering measurable cost savings and containment to both the customer and Uber Freight.”
  Show it by: Puts the customer's need in their own words; Shows a result for the customer, not only for the company.
• Data and analysis Core
  In the posting: “Review, analyze, and own all matters related to delivering measurable cost savings and containment to both the customer and Uber Freight.” · “Strong track record in customer-facing roles, with expertise in establishing, monitoring, and optimizing Standard Operating Procedures (SOPs) and Key Perform…” · “Advanced working knowledge of Tableau or similar data visualization platforms.”
  Show it by: Uses a number to describe the situation or the result; Explains what the data showed and what was done with it.
• Stakeholder management Core
  In the posting: “Partner with stakeholders to standardize onboarding processes, including systems applications, SOPs, and account governance.” · “Engage with the leadership team as business partners to discuss career development, current performance, and cross-functional training opportunities.” · “Collaborate with commercial and client engagement stakeholders to maintain and grow Uber Freight’s business, incorporating the ROI delivered to the customer.”
  Show it by: Shows how they aligned people with different goals; Explains how they handled a 'no' from someone senior.
• Ownership and accountability Core
  In the posting: “Retain ownership of customer service goals and conduct business reviews (creation, development, and presentation).” · “Monitor team accountability for key job functions and administer internal performance management reports.”
  Show it by: Takes a task from start to finish without being chased; Owns a mistake and what was changed after it.
• Planning and organisation Core
  In the posting: “Schedule: Full Time” · “Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 40…”
  Show it by: Shows how priorities were set when everything was urgent; Mentions deadlines met and how.
• Communication Supporting
  In the posting: “Retain ownership of customer service goals and conduct business reviews (creation, development, and presentation).”
  Show it by: Adapts the message to the listener; Gives an example of explaining something clearly in writing or speech.
• Attention to detail and quality Supporting
  In the posting: “Strong track record in customer-facing roles, with expertise in establishing, monitoring, and optimizing Standard Operating Procedures (SOPs) and Key Perform…”
  Show it by: Gives an example of an error caught before it caused harm; Names the check or standard they used.

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