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Requirements found

Compliance Team Leadership

What this posting asks for

Level: Manager — The title says "Manager".

Main responsibilities

• Manage the stability, performance, security, and availability of Natera’s global enterprise network, including LAN, WAN, SD-WAN, wireless, firewalls, VPN, cl…
• Lead a team of network engineers, providing coaching, prioritization, and technical guidance.
• Execute network operations initiatives aligned with the broader IT infrastructure strategy, including automation, resiliency, lifecycle management, and perfo…
• Serve as an escalation point for high-severity network incidents, coordinating troubleshooting, communication, root cause analysis, and service restoration.
• Remain hands-on with network design, configuration, troubleshooting, optimization, and implementation activities as needed.
• Partner with Information Security on firewall policy management, segmentation, remote access, vulnerability remediation, and secure network architecture prac…
• Support network capacity planning, hardware/software lifecycle refreshes, redundancy improvements, and operational risk reduction efforts.
• Improve monitoring, alerting, and observability practices using tools such as SolarWinds, LogicMonitor, Wireshark, NetFlow, SNMP, and related platforms.
• Ensure network changes follow established change management, documentation, compliance, and operational governance processes.
• Maintain and improve operational KPIs such as uptime, incident volume, MTTR, change success rate, alert quality, and recurring issue reduction.

Competencies an interviewer will look for

• Technical skill Core
  In the posting: “The Senior Manager will partner closely with Infrastructure, Information Security, DevOps, Engineering, and Lab/Business Operations teams to support a secure…” · “Partner with Information Security on firewall policy management, segmentation, remote access, vulnerability remediation, and secure network architecture prac…” · “Support network capacity planning, hardware/software lifecycle refreshes, redundancy improvements, and operational risk reduction efforts.”
  Show it by: Names the tools, languages or systems used and how; Explains a technical choice and its trade-off.
• Problem solving Core
  In the posting: “Serve as an escalation point for high-severity network incidents, coordinating troubleshooting, communication, root cause analysis, and service restoration.” · “Remain hands-on with network design, configuration, troubleshooting, optimization, and implementation activities as needed.” · “Enterprise network operations, troubleshooting, implementation, and support across hybrid cloud and on-premise environments.”
  Show it by: Describes a real problem, the options considered and the one chosen; Shows how the cause was found, not just the fix.
• Communication Core
  In the posting: “Serve as an escalation point for high-severity network incidents, coordinating troubleshooting, communication, root cause analysis, and service restoration.” · “Ensure network changes follow established change management, documentation, compliance, and operational governance processes.” · “Network documentation, standards, change control, incident management, and operational runbooks.”
  Show it by: Adapts the message to the listener; Gives an example of explaining something clearly in writing or speech.
• Teamwork and collaboration Core
  In the posting: “Partner with Information Security on firewall policy management, segmentation, remote access, vulnerability remediation, and secure network architecture prac…” · “Collaborate with cross-functional teams to support business growth, new site deployments, cloud connectivity, application performance, and infrastructure mod…” · “Ability to balance hands-on technical work with team leadership, operational planning, and cross-functional coordination.”
  Show it by: Says what they did inside a team, not only what 'we' did; Shows how a disagreement was handled.
• Ownership and accountability Core
  In the posting: “Natera is seeking a hands-on, highly accountable Senior Manager of Network Operations to be our Austin site lead.” · “Demonstrated ability to coach engineers, set priorities, improve team execution, and maintain accountability.” · “Improve team structure, prioritization, accountability, and day-to-day execution.”
  Show it by: Takes a task from start to finish without being chased; Owns a mistake and what was changed after it.
• Leadership and mentoring Core
  In the posting: “The ideal candidate brings strong technical depth, operational discipline, and people leadership experience.” · “Lead a team of network engineers, providing coaching, prioritization, and technical guidance.” · “Demonstrated ability to coach engineers, set priorities, improve team execution, and maintain accountability.”
  Show it by: Describes setting direction or a standard others followed; Names someone they coached and what changed for them.
• Planning and organisation Core
  In the posting: “Lead a team of network engineers, providing coaching, prioritization, and technical guidance.” · “Support network capacity planning, hardware/software lifecycle refreshes, redundancy improvements, and operational risk reduction efforts.” · “Demonstrated ability to coach engineers, set priorities, improve team execution, and maintain accountability.”
  Show it by: Shows how priorities were set when everything was urgent; Mentions deadlines met and how.
• Data and analysis Core
  In the posting: “Serve as an escalation point for high-severity network incidents, coordinating troubleshooting, communication, root cause analysis, and service restoration.” · “Maintain and improve operational KPIs such as uptime, incident volume, MTTR, change success rate, alert quality, and recurring issue reduction.” · “Strengthen incident response, escalation paths, documentation, and root cause analysis practices.”
  Show it by: Uses a number to describe the situation or the result; Explains what the data showed and what was done with it.
• Attention to detail and quality Core
  In the posting: “This individual will help execute network modernization initiatives, improve observability and incident response, maintain compliance with change management …” · “Ensure network changes follow established change management, documentation, compliance, and operational governance processes.” · “Maintain and improve operational KPIs such as uptime, incident volume, MTTR, change success rate, alert quality, and recurring issue reduction.”
  Show it by: Gives an example of an error caught before it caused harm; Names the check or standard they used.
• Stakeholder management Core
  In the posting: “Support vendor management activities, including technical reviews, support escalations, renewals, and service performance discussions.” · “Support execution of the network modernization roadmap in partnership with the Director of IT Infrastructure and architecture stakeholders.” · “Reporting & Stakeholder Alignment”
  Show it by: Shows how they aligned people with different goals; Explains how they handled a 'no' from someone senior.
• Customer focus Supporting
  In the posting: “Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide.”
  Show it by: Puts the customer's need in their own words; Shows a result for the customer, not only for the company.

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