Interview Studio

Requirements found

Scheduling Sales (must) Budgeting Inventory Training

What this posting asks for

Level: Manager — The title says "Manager".

Main responsibilities

• Drive the execution of an elevated client experience acting as a brand ambassador - embody brand values, engage customers on the brand and share the stories …
• Lead the sales floor and deliver an excellent customer experience through a customer first mindset to build loyal client relationships
• Assist customers and monitor client interaction with the team and technology, provide in the moment coaching for continuous improvement
• Deliver and maintain extraordinary customer experience NPS scores.
• Lead & train the team in store to ensure consistent deliverables.
• Contribute to Loss Prevention in all areas of the business, set expectations & own training for the store team.
• Ensure facility maintenance, presentation and organization.
• Lead merchandising presentation and concept standards utilizing retail & product reporting to regularly strategize for the customer experience and productivi…
• Ensure the selling floor reflects the brand and concept standards at all times, train support staff and develop talent in visual and digital merchandising
• Own Reviews / Development Plans / Disciplinary Action and Corrective Action for the team

Competencies an interviewer will look for

• Communication Core
  In the posting: “Ensure facility maintenance, presentation and organization.” · “Lead merchandising presentation and concept standards utilizing retail & product reporting to regularly strategize for the customer experience and productivi…” · “Provide performance feedback to ensure growth, change and results Understand current culture and areas for improvement, work with Regional Director for const…”
  Show it by: Adapts the message to the listener; Gives an example of explaining something clearly in writing or speech.
• Teamwork and collaboration Core
  In the posting: “Ability to work in a fast-paced, cross functional team environment setting.” · “The skills to collaborate strategically with cross-functional partners in the pursuit of shared business outcomes” · “We’re a mission-based company with offices in LA, NYC and London, as well as a global retail team, which means you’ll get to collaborate with people all arou…”
  Show it by: Says what they did inside a team, not only what 'we' did; Shows how a disagreement was handled.
• Customer focus Core
  In the posting: “Obsessed with customers and sustainability we use tech to create a unique interaction between our customers, employees, and the Reformation brand.” · “Drive the execution of an elevated client experience acting as a brand ambassador - embody brand values, engage customers on the brand and share the stories …” · “Lead the sales floor and deliver an excellent customer experience through a customer first mindset to build loyal client relationships”
  Show it by: Puts the customer's need in their own words; Shows a result for the customer, not only for the company.
• Planning and organisation Core
  In the posting: “Work Schedule/ Location:” · “Able to work flexible schedule (days, nights, weekends, & holidays if required to meet the needs of the business)” · “To create an optimal balance of sales and service by having the right people, in the right place at the right time through effective scheduling while achievi…”
  Show it by: Shows how priorities were set when everything was urgent; Mentions deadlines met and how.
• Attention to detail and quality Core
  In the posting: “Uphold consistent inventory accuracy and controls in store.” · “Lead merchandising presentation and concept standards utilizing retail & product reporting to regularly strategize for the customer experience and productivi…” · “Ensure the selling floor reflects the brand and concept standards at all times, train support staff and develop talent in visual and digital merchandising”
  Show it by: Gives an example of an error caught before it caused harm; Names the check or standard they used.
• Ownership and accountability Core
  In the posting: “Ownership of operational execution of store to achieve necessary revenue targets while balancing budget and expenses” · “Accountable for hiring, training and development of the store team across all areas of the business.”
  Show it by: Takes a task from start to finish without being chased; Owns a mistake and what was changed after it.
• Data and analysis Core
  In the posting: “Reporting to the Regional Director, essential responsibilities include but are not limited to:” · “Lead merchandising presentation and concept standards utilizing retail & product reporting to regularly strategize for the customer experience and productivi…”
  Show it by: Uses a number to describe the situation or the result; Explains what the data showed and what was done with it.
• Stakeholder management Core
  In the posting: “Provide real-time and weekly feedback on product and sales performance to corporate partners to influence allocations and the success of the business” · “The skills to collaborate strategically with cross-functional partners in the pursuit of shared business outcomes”
  Show it by: Shows how they aligned people with different goals; Explains how they handled a 'no' from someone senior.
• Leadership and mentoring Supporting
  In the posting: “Assist customers and monitor client interaction with the team and technology, provide in the moment coaching for continuous improvement”
  Show it by: Describes setting direction or a standard others followed; Names someone they coached and what changed for them.
• Adaptability and learning Supporting
  In the posting: “Able to work flexible schedule (days, nights, weekends, & holidays if required to meet the needs of the business)”
  Show it by: Describes learning something new quickly and using it; Shows a change of plan and how they adjusted.

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