Interview Studio

Requirements found

Supply Chain Scheduling Compliance Marketing

What this posting asks for

Level: Manager — The title says "Director".

Main responsibilities

• Own the care teams Capacity Planning, Workforce Operations & Analytics operating vision and roadmap
• Design and run the Capacity Planning, Workforce Operations & Analytics operating system
• Own and evolve the operating rhythms, standards, and visibility systems for the department (e.g., forecasting cadences, scheduling and intraday management, d…
• Create and maintain scalable rules for shrinkage, occupancy, and staffing allocation that reduce variation, enable predictable quality, and tie operational d…
• Lead and scale multi‑motion capacity planning and staffing operations
• Own capacity planning and staffing models that support Health Coaching, Cardiometabolic Specialists, Physical Activity Specialists, Behavioral Health, Member…
• Build out new capabilities including Physical Therapy state‑based capacity planning and staffing, integrating licensure and credential constraints into state…
• Lead Licensing and Credential Management for care teams and clinical staff
• Ensure credential status is accurate, compliant, and embedded into capacity and staffing decisions.
• Partner with Clinical, Legal/Compliance, and People teams to build workflows, controls, and data integrations that reduce regulatory risk while enabling flex…

Competencies an interviewer will look for

• Ownership and accountability Core
  In the posting: “This leader will be accountable for end‑to‑end department strategy and execution, translating enterprise and care team goals into clear priorities and operat…” · “Own the care teams Capacity Planning, Workforce Operations & Analytics operating vision and roadmap” · “Own the short term and long term analytics roadmap with the Senior Leadership Team”
  Show it by: Takes a task from start to finish without being chased; Owns a mistake and what was changed after it.
• Leadership and mentoring Core
  In the posting: “Omada is seeking a Senior Director, Capacity Planning, Workforce Operations & Analytics to lead all teams in this department as it scales into a world‑class,…” · “This role includes full department leadership: setting 1–3 year strategic priorities, controlling key cost of revenue and gross margin levers, and leading th…” · “Own capacity planning and staffing models that support Health Coaching, Cardiometabolic Specialists, Physical Activity Specialists, Behavioral Health, Member…”
  Show it by: Describes setting direction or a standard others followed; Names someone they coached and what changed for them.
• Planning and organisation Core
  In the posting: “Omada is seeking a Senior Director, Capacity Planning, Workforce Operations & Analytics to lead all teams in this department as it scales into a world‑class,…” · “This leader will be accountable for end‑to‑end department strategy and execution, translating enterprise and care team goals into clear priorities and operat…” · “Reporting to the VP Operational Excellence, the Senior Director will oversee the centralized department that supports care team capacity planning and staffin…”
  Show it by: Shows how priorities were set when everything was urgent; Mentions deadlines met and how.
• Data and analysis Core
  In the posting: “Reporting to the VP Operational Excellence, the Senior Director will oversee the centralized department that supports care team capacity planning and staffin…” · “Define and maintain a clear operating vision for the department as the “operational brain and data engine” for care teams.” · “Own and evolve the operating rhythms, standards, and visibility systems for the department (e.g., forecasting cadences, scheduling and intraday management, d…”
  Show it by: Uses a number to describe the situation or the result; Explains what the data showed and what was done with it.
• Attention to detail and quality Core
  In the posting: “Own and evolve the operating rhythms, standards, and visibility systems for the department (e.g., forecasting cadences, scheduling and intraday management, d…” · “Create and maintain scalable rules for shrinkage, occupancy, and staffing allocation that reduce variation, enable predictable quality, and tie operational d…” · “Own capacity planning and staffing models that support Health Coaching, Cardiometabolic Specialists, Physical Activity Specialists, Behavioral Health, Member…”
  Show it by: Gives an example of an error caught before it caused harm; Names the check or standard they used.
• Stakeholder management Core
  In the posting: “Own the short term and long term analytics roadmap with the Senior Leadership Team” · “Serve as a trusted advisor to senior leaders on capacity planning, staffing, licensing and credentialing, and analytics strategy, influencing Long Range Plan…” · “Demonstrated ability to influence across levels (manager through executive), align diverse perspectives, and lead significant organizational change in cross‑…”
  Show it by: Shows how they aligned people with different goals; Explains how they handled a 'no' from someone senior.
• Technical skill Core
  In the posting: “Reporting to the VP Operational Excellence, the Senior Director will oversee the centralized department that supports care team capacity planning and staffin…” · “About Omada Health: Omada Health (Nasdaq: OMDA) is reverse engineering the way healthcare is delivered in America, putting the space between doctor visits–wh…”
  Show it by: Names the tools, languages or systems used and how; Explains a technical choice and its trade-off.
• Teamwork and collaboration Core
  In the posting: “Partner with Clinical, Legal/Compliance, and People teams to build workflows, controls, and data integrations that reduce regulatory risk while enabling flex…” · “Partner with senior leaders as the capacity and analytics advisor for care teams”
  Show it by: Says what they did inside a team, not only what 'we' did; Shows how a disagreement was handled.
• Adaptability and learning Core
  In the posting: “Partner with Clinical, Legal/Compliance, and People teams to build workflows, controls, and data integrations that reduce regulatory risk while enabling flex…” · “Flexible Time Off to help you rest, recharge, and connect with loved ones”
  Show it by: Describes learning something new quickly and using it; Shows a change of plan and how they adjusted.
• Problem solving Supporting
  In the posting: “We innovate daily to solve problems, improve processes, and find new opportunities for our members and customers.”
  Show it by: Describes a real problem, the options considered and the one chosen; Shows how the cause was found, not just the fix.
• Customer focus Supporting
  In the posting: “We innovate daily to solve problems, improve processes, and find new opportunities for our members and customers.”
  Show it by: Puts the customer's need in their own words; Shows a result for the customer, not only for the company.

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