Interview Studio

Requirements found

Marketing Sales Onboarding Microsoft Office Salesforce (nice) Training

What this posting asks for

Level: Manager — The title says "Manager".

Main responsibilities

• Partner with AE to support the shared book of business
• Become a subject matter authority on all CarGurus products (Listings Packages & Digital Suite)
• Complete post-sale onboarding for new dealerships and dealership personnel
• Be data-driven in quantifying the value of our service to dealers and identifying opportunities for growth and improved results.
• Educate dealers on how to maximize the value of the CarGurus platform by leveraging tools, reports, and best practices
• When appropriate, work with the customer to follow up on technical, billing, and content issues
• Advance cross-departmental collaboration (Support, Billing, Data Integrity, Product, and Engineering) to convey key issues and promote new insights within th…
• Develop deep and wide-ranging relationships with dealership decision makers and staff, growing our span of influence and the number of CG Champions within th…
• What you’ll bring
• 1–3 years of experience in Account Management, Customer Success, or Client Services, ideally supporting complex or strategic accounts.

Competencies an interviewer will look for

• Teamwork and collaboration Core
  In the posting: “We have a people-first culture that fosters kindness, collaboration, and innovation, and empowers our Gurus with tools to fuel their career growth.” · “AMs work closely with Account Executives (AE) to drive growth within the existing customer base through product upgrades, new product sales, and renewals.” · “Partner with AE to support the shared book of business”
  Show it by: Says what they did inside a team, not only what 'we' did; Shows how a disagreement was handled.
• Customer focus Core
  In the posting: “The market is evolving, and we are too, moving the entire automotive journey online and guiding our customers through every step.” · “The Account Manager (AM) role leads the success, retention, and growth of their book of business throughout the customer lifecycle.” · “AMs work closely with Account Executives (AE) to drive growth within the existing customer base through product upgrades, new product sales, and renewals.”
  Show it by: Puts the customer's need in their own words; Shows a result for the customer, not only for the company.
• Data and analysis Core
  In the posting: “As the primary contact for dealers and dealer groups, AMs are responsible for providing an effective and communicative consultative performance analysis and …” · “Be data-driven in quantifying the value of our service to dealers and identifying opportunities for growth and improved results.” · “Advance cross-departmental collaboration (Support, Billing, Data Integrity, Product, and Engineering) to convey key issues and promote new insights within th…”
  Show it by: Uses a number to describe the situation or the result; Explains what the data showed and what was done with it.
• Adaptability and learning Core
  In the posting: “Adaptability and resilience in a fast-moving, evolving business environment.” · “We reward our Gurus’ curiosity and passion with best-in-class benefits and compensation, including equity for all employees, both when they start and as they…” · “A flexible hybrid model and robust time off policies encourage work-life balance and individual well-being.”
  Show it by: Describes learning something new quickly and using it; Shows a change of plan and how they adjusted.
• Stakeholder management Core
  In the posting: “An AM has a positive relationship with both internal (Account Executives) and external (Dealer Partners) stakeholders.” · “AMs work closely with Account Executives (AE) to drive growth within the existing customer base through product upgrades, new product sales, and renewals.” · “Develop deep and wide-ranging relationships with dealership decision makers and staff, growing our span of influence and the number of CG Champions within th…”
  Show it by: Shows how they aligned people with different goals; Explains how they handled a 'no' from someone senior.
• Technical skill Core
  In the posting: “Advance cross-departmental collaboration (Support, Billing, Data Integrity, Product, and Engineering) to convey key issues and promote new insights within th…” · “CRM experience (e.g., Salesforce) a plus.”
  Show it by: Names the tools, languages or systems used and how; Explains a technical choice and its trade-off.
• Communication Core
  In the posting: “As the primary contact for dealers and dealer groups, AMs are responsible for providing an effective and communicative consultative performance analysis and …” · “Excellent communication skills, with comfort presenting data and recommendations to stakeholders at all levels.”
  Show it by: Adapts the message to the listener; Gives an example of explaining something clearly in writing or speech.
• Planning and organisation Core
  In the posting: “Advance cross-departmental collaboration (Support, Billing, Data Integrity, Product, and Engineering) to convey key issues and promote new insights within th…” · “Strong time management and organizational skills to balance a large, dynamic book of business.”
  Show it by: Shows how priorities were set when everything was urgent; Mentions deadlines met and how.
• Problem solving Supporting
  In the posting: “Strategic problem-solving skills with the ability to analyze data, spot trends, and develop action plans.”
  Show it by: Describes a real problem, the options considered and the one chosen; Shows how the cause was found, not just the fix.

Read from the posting's own words by fixed rules — no AI service. Nothing you paste is sent anywhere or stored.