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Program Manager, Regulatory Reporting
Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver. Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on building the Waymo Driver—The World's Most Experienced Driver™—to improve access to mobility while saving thousands of lives now lost to traffic crashes. The Waymo Driver powers Waymo’s fully autonomous ride-hail service and can also be applied to a range of vehicle platforms and product use cases. The Waymo Driver has provided over ten million rider-only trips, enabled by its experience autonomously driving over 100 million miles on public roads and tens of billions in simulation across 15+ U.S. states.

The Software Quality Operations (SWQOps) team is at the heart of ensuring the safety, reliability, and quality of the Waymo Driver. Our mission is to build an adaptable and scalable operation, increasingly powered by AI, to deliver the crucial insights necessary to confidently deploy and grow Waymo's autonomous vehicle service.

Why This Team is Essential to Waymo's Success:

Waymo is undergoing unprecedented growth, rapidly expanding into new cities (targeting ~20 new cities by EOY 2026) and launching new vehicle platforms. SWQ Ops plays a critical role in this expansion, making it possible to scale safely and efficiently. The Regulatory Reporting Operations team within SWQ Ops owns the scaled delivery of datasets and methodologies used to evaluate events of regulatory interest and ensure reporting accuracy as Waymo continues to scale. We are on the front lines of:

• De-risking New Deployments: Through meticulous triage of driving and simulated events, issue discovery, and continuous field monitoring, SWQ Ops provides early warnings and critical insights. This "early intervention in RO issue detection" ensures operational resilience and safety, particularly in new and complex environments, which is critical as Waymo enters multiple new cities and ramps up platforms like Ojai.

• Enabling International RO & Market Expansion: Our team is deeply integrated into every stage of Waymo's market entry framework, from initial city evaluation (OK2Plan) to scaling operations (OK2Scale). We provide the necessary data analysis, policy development, and quality assurance to unblock critical milestones, preventing slowdowns in market expansion velocity.

• Data Flywheel: Supporting the development of a single, automated, end-to-end machine learning flywheel for the entire Waymo Driver. A successful flywheel will be the core engine for scaling our technology, enabling faster international expansion, quicker remediation of driving issues, and a significant reduction in the engineering effort required to maintain and improve the driver.

• Driving Engineering Velocity: By handling the vital work of performance evaluation, issue deep-dives, and data set curation, SWQOps collaborates heavily and allows Waymo's Engineering, SysEng, Simulation, and Data Science teams to focus on their core tasks of developing and improving the Waymo Driver.

• Workflow Incubation & Development: Incubating high-impact workflows and ensuring readiness for automation and long-term operational excellence.

You will:

• Drive outcomes for large and complex technical operations programs that span multiple organizations. Develop and drive execution on strategic roadmaps, own forecasting and resource planning.

• Partner with the Regulatory Compliance team to operationalize reporting requirements and be responsible for standing up new workflows and scaling existing workflows to support US and International expansions.

• Define program / workflow KPIs and SLAs. Drive high-quality outcomes through deployments with a global vendor workforce.

• Drive workflow transformation efforts to meet evolving business needs. Partner with Engineering to design, test, and deploy cutting-edge Machine Learning (ML) and Generative AI (Gen-AI) models and tools to drive step-change improvements in issue discovery & detection, triage efficiency, and quality assurance.

• Communicate overall program status, risks and current priorities to executive stakeholders. Drive strategic decisions making across functions.

• Mentor a high-performing team of Technical Specialists, fostering a culture of "quality-first" in a high-velocity environment.

You have:

• Bachelor's degree in technical, legal or business discipline

• 10+ years of experience managing complex, tech-enabled operations and experience working across cross-functional partners (Legal, Product, Engineering, Data Science, Systems Engineering) to drive outcomes

• 5+ years of people management experience

• Experience in Regulatory Compliance, Vehicle Qualification, or similar domains, and ability to assess and operationalize legal reporting requirements

• Proven ability to manage complex technical operations programs, including structuring project plans, identifying dependencies, and driving execution

• Ability to thrive in a high ambiguity, dynamic environment

We prefer:

• Experience working with offshore teams / multiple local operations hubs

• Experience within A / V space

• Increased competency in supporting all phases of the machine learning development lifecycle, from data preparation and training to validation, deployment, and continuous monitoring

• Experience with Lean / Six Sigma process improvement methodologies

In accordance with Washington state law, we are highlighting our comprehensive benefits package, which is available to all eligible US based employees. Benefits for this role include:

• Health, dental, vision, life, disability insurance

• Retirement Benefits: 401(k) with company match

• Paid Time Off: 20 days of vacation per year, accruing at a rate of 6.15 hours per pay period for the first five years of employment

• Sick Time: 40 hours/year (statutory, where applicable); 5 days/event (discretionary)

• Maternity Leave (Short-Term Disability + Baby Bonding): 28-30 weeks

• Baby Bonding Leave: 18 weeks

• Holidays: 13 paid days per year

((Remote jobs only - Please note that Waymo may not be able to employ remotely in all locations. Please speak with your recruiter about your preferred location for remote work when you begin the interview process.))
The expected base salary range for this full-time position is listed below. Actual starting pay will be based on job-related factors, including exact work location, experience, relevant training and education, and skill level. Waymo employees are also eligible to participate in Waymo’s discretionary annual bonus program, equity incentive plan, and generous Company benefits program, subject to eligibility requirements.

Salary Range
$190,000 — $234,000 USD

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Requirements found

Marketing Quality Assurance Compliance (must) Training

What this posting asks for

Level: Manager — The title says "Manager".

Main responsibilities

Drive outcomes for large and complex technical operations programs that span multiple organizations. Develop and drive execution on strategic roadmaps, own f…
Partner with the Regulatory Compliance team to operationalize reporting requirements and be responsible for standing up new workflows and scaling existing wo…
Define program / workflow KPIs and SLAs. Drive high-quality outcomes through deployments with a global vendor workforce.
Drive workflow transformation efforts to meet evolving business needs. Partner with Engineering to design, test, and deploy cutting-edge Machine Learning (ML…
Communicate overall program status, risks and current priorities to executive stakeholders. Drive strategic decisions making across functions.
Mentor a high-performing team of Technical Specialists, fostering a culture of "quality-first" in a high-velocity environment.
Bachelor's degree in technical, legal or business discipline
10+ years of experience managing complex, tech-enabled operations and experience working across cross-functional partners (Legal, Product, Engineering, Data …
5+ years of people management experience
Experience in Regulatory Compliance, Vehicle Qualification, or similar domains, and ability to assess and operationalize legal reporting requirements

Competencies an interviewer will look for

Technical skill Core
In the posting: “The Software Quality Operations (SWQOps) team is at the heart of ensuring the safety, reliability, and quality of the Waymo Driver.” · “A successful flywheel will be the core engine for scaling our technology, enabling faster international expansion, quicker remediation of driving issues, and…” · “Driving Engineering Velocity: By handling the vital work of performance evaluation, issue deep-dives, and data set curation, SWQOps collaborates heavily and …”
Show it by: Names the tools, languages or systems used and how; Explains a technical choice and its trade-off.
Teamwork and collaboration Core
In the posting: “Driving Engineering Velocity: By handling the vital work of performance evaluation, issue deep-dives, and data set curation, SWQOps collaborates heavily and …” · “Partner with the Regulatory Compliance team to operationalize reporting requirements and be responsible for standing up new workflows and scaling existing wo…” · “Partner with Engineering to design, test, and deploy cutting-edge Machine Learning (ML) and Generative AI (Gen-AI) models and tools to drive step-change impr…”
Show it by: Says what they did inside a team, not only what 'we' did; Shows how a disagreement was handled.
Ownership and accountability Core
In the posting: “Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver.” · “The Waymo Driver powers Waymo’s fully autonomous ride-hail service and can also be applied to a range of vehicle platforms and product use cases.” · “The Waymo Driver has provided over ten million rider-only trips, enabled by its experience autonomously driving over 100 million miles on public roads and te…”
Show it by: Takes a task from start to finish without being chased; Owns a mistake and what was changed after it.
Planning and organisation Core
In the posting: “Drive outcomes for large and complex technical operations programs that span multiple organizations.” · “Develop and drive execution on strategic roadmaps, own forecasting and resource planning.” · “Communicate overall program status, risks and current priorities to executive stakeholders.”
Show it by: Shows how priorities were set when everything was urgent; Mentions deadlines met and how.
Data and analysis Core
In the posting: “Our mission is to build an adaptable and scalable operation, increasingly powered by AI, to deliver the crucial insights necessary to confidently deploy and …” · “The Regulatory Reporting Operations team within SWQ Ops owns the scaled delivery of datasets and methodologies used to evaluate events of regulatory interest…” · “De-risking New Deployments: Through meticulous triage of driving and simulated events, issue discovery, and continuous field monitoring, SWQ Ops provides ear…”
Show it by: Uses a number to describe the situation or the result; Explains what the data showed and what was done with it.
Attention to detail and quality Core
In the posting: “The Software Quality Operations (SWQOps) team is at the heart of ensuring the safety, reliability, and quality of the Waymo Driver.” · “SWQ Ops plays a critical role in this expansion, making it possible to scale safely and efficiently.” · “The Regulatory Reporting Operations team within SWQ Ops owns the scaled delivery of datasets and methodologies used to evaluate events of regulatory interest…”
Show it by: Gives an example of an error caught before it caused harm; Names the check or standard they used.
Stakeholder management Core
In the posting: “Drive high-quality outcomes through deployments with a global vendor workforce.” · “Communicate overall program status, risks and current priorities to executive stakeholders.” · “10+ years of experience managing complex, tech-enabled operations and experience working across cross-functional partners (Legal, Product, Engineering, Data …”
Show it by: Shows how they aligned people with different goals; Explains how they handled a 'no' from someone senior.
Leadership and mentoring Core
In the posting: “Mentor a high-performing team of Technical Specialists, fostering a culture of "quality-first" in a high-velocity environment.” · “5+ years of people management experience”
Show it by: Describes setting direction or a standard others followed; Names someone they coached and what changed for them.
Adaptability and learning Core
In the posting: “Our mission is to build an adaptable and scalable operation, increasingly powered by AI, to deliver the crucial insights necessary to confidently deploy and …” · “Ability to thrive in a high ambiguity, dynamic environment”
Show it by: Describes learning something new quickly and using it; Shows a change of plan and how they adjusted.
Communication Supporting
In the posting: “Communicate overall program status, risks and current priorities to executive stakeholders.”
Show it by: Adapts the message to the listener; Gives an example of explaining something clearly in writing or speech.

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