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What this posting asks for

Level: Not stated — The posting does not state a level or years of experience.

Main responsibilities

• Own the design and evolution of a core part of Ramp's communications platform, from technical design through launch, monitoring, and iteration
• Build and extend integrations with messaging channels and delivery providers, including email, SMS, push, and workplace chat tools such as Slack and Microsof…
• Design delivery workflows that are idempotent, retry safely, and confirm successful delivery, so customers reliably get the messages they need without duplic…
• Build communication preferences and controls that let users and administrators decide what they receive and where
• Make the platform simple and safe for other Ramp engineers to build on, with clear abstractions, strong defaults, and good developer tooling
• Improve the reliability, performance, and observability of the platform as message volume grows
• Drive technical direction for your area and raise the engineering bar through design reviews, code reviews, and mentorship
• WHAT YOU'LL NEED
• Experience designing, building, and operating production backend systems, including APIs, data models, and asynchronous workflows
• A track record of owning a system or product area end to end and shaping its technical direction over time

Competencies an interviewer will look for

• Technical skill Core
  In the posting: “You'll work closely with product, design, and engineering partners across Ramp to make communications faster, more reliable, and easier for every team to bui…” · “Drive technical direction for your area and raise the engineering bar through design reviews, code reviews, and mentorship” · “Strong system design judgment, especially around reliability, idempotency, and correctness in high-volume distributed systems”
  Show it by: Names the tools, languages or systems used and how; Explains a technical choice and its trade-off.
• Communication Core
  In the posting: “Ramp's Communications Platform team builds the shared system that every product team uses to reach customers.” · “You'll take responsibility for an area such as message delivery and channel integrations, communication preferences, or platform reliability and scale, set i…” · “You'll work closely with product, design, and engineering partners across Ramp to make communications faster, more reliable, and easier for every team to bui…”
  Show it by: Adapts the message to the listener; Gives an example of explaining something clearly in writing or speech.
• Ownership and accountability Core
  In the posting: “At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.” · “Own the design and evolution of a core part of Ramp's communications platform, from technical design through launch, monitoring, and iteration” · “A track record of owning a system or product area end to end and shaping its technical direction over time”
  Show it by: Takes a task from start to finish without being chased; Owns a mistake and what was changed after it.
• Customer focus Core
  In the posting: “The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp.” · “Ramp's Communications Platform team builds the shared system that every product team uses to reach customers.” · “The team also supports the conversational experiences that let customers work with Ramp directly from the channels they already use.”
  Show it by: Puts the customer's need in their own words; Shows a result for the customer, not only for the company.
• Teamwork and collaboration Core
  In the posting: “You'll work closely with product, design, and engineering partners across Ramp to make communications faster, more reliable, and easier for every team to bui…” · “Clear communication and a collaborative approach to technical decisions across product, design, and engineering”
  Show it by: Says what they did inside a team, not only what 'we' did; Shows how a disagreement was handled.
• Data and analysis Core
  In the posting: “The problems are high-stakes, data-dense, and unforgiving.” · “Experience designing, building, and operating production backend systems, including APIs, data models, and asynchronous workflows”
  Show it by: Uses a number to describe the situation or the result; Explains what the data showed and what was done with it.
• Attention to detail and quality Core
  In the posting: “Design delivery workflows that are idempotent, retry safely, and confirm successful delivery, so customers reliably get the messages they need without duplic…” · “Product sense: you care about the experience of the people receiving each message, not just the ticket, and you balance speed with quality”
  Show it by: Gives an example of an error caught before it caused harm; Names the check or standard they used.
• Leadership and mentoring Supporting
  In the posting: “Drive technical direction for your area and raise the engineering bar through design reviews, code reviews, and mentorship”
  Show it by: Describes setting direction or a standard others followed; Names someone they coached and what changed for them.
• Planning and organisation Supporting
  In the posting: “Group Retirement Plan with employer match (RRSP + DPSP)”
  Show it by: Shows how priorities were set when everything was urgent; Mentions deadlines met and how.
• Stakeholder management Supporting
  In the posting: “You'll work closely with product, design, and engineering partners across Ramp to make communications faster, more reliable, and easier for every team to bui…”
  Show it by: Shows how they aligned people with different goals; Explains how they handled a 'no' from someone senior.

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