Interview Studio

Requirements found

Inventory Training (must) Supply Chain Customer Service Scheduling Recruiting Compliance Sales

What this posting asks for

Level: Manager — The title says "Manager".

Main responsibilities

• Create a motivating and engaging team culture by consistently celebrating, training, coaching, and mentoring your team.
• Create and publish staff schedules according to state and local labor laws
• Review and approve timecards and paid time off requests in a timely manner ensuring your team is paid accurately and on time
• Ensure coffee accreditations are handled on time for new employees in line with company standards
• Work to maintain the very best team engagement scores
• Maintain food and beverage quality standards across your store and ensure recipes are executed accurately and consistently by your team
• Own all ordering, vendor relations, waste management, inventory counts and general compliance of our Inventory Management System
• Ensure the safety, cleanliness and presentation of your location in line with company policies
• Maintain operational excellence achieving company standard scores and above via our auditing platform
• Develop meaningful ties with neighborhood businesses and people to help grow local brand loyalty

Competencies an interviewer will look for

• Customer focus Core
  In the posting: “We’re motivated by the millions of customers we serve across cities, and know that our potential is unlimited.” · “They are accountable for training and developing all team members, leading by example on facilities, product quality, and customer experience, and maintainin…” · “Love for coffee and customer service”
  Show it by: Puts the customer's need in their own words; Shows a result for the customer, not only for the company.
• Planning and organisation Core
  In the posting: “Step in to cover scheduling gaps or time off in the store schedule” · “Create and publish staff schedules according to state and local labor laws” · “Our salary ranges are rooted in the desire to pay competitively relative to our organization size and industry, reflecting just one part of the total compens…”
  Show it by: Shows how priorities were set when everything was urgent; Mentions deadlines met and how.
• Attention to detail and quality Core
  In the posting: “They are accountable for training and developing all team members, leading by example on facilities, product quality, and customer experience, and maintainin…” · “Review and approve timecards and paid time off requests in a timely manner ensuring your team is paid accurately and on time” · “Oversee and validate the quality of training being executed by your Shift Leads, providing feedback and coaching where needed”
  Show it by: Gives an example of an error caught before it caused harm; Names the check or standard they used.
• Communication Core
  In the posting: “Strong interpersonal communication skills” · “Ensure the safety, cleanliness and presentation of your location in line with company policies”
  Show it by: Adapts the message to the listener; Gives an example of explaining something clearly in writing or speech.
• Ownership and accountability Core
  In the posting: “General Managers are central to the success of Blank Street and take full ownership of their four walls.” · “They are accountable for training and developing all team members, leading by example on facilities, product quality, and customer experience, and maintainin…”
  Show it by: Takes a task from start to finish without being chased; Owns a mistake and what was changed after it.
• Leadership and mentoring Core
  In the posting: “Create a motivating and engaging team culture by consistently celebrating, training, coaching, and mentoring your team.” · “Oversee and validate the quality of training being executed by your Shift Leads, providing feedback and coaching where needed”
  Show it by: Describes setting direction or a standard others followed; Names someone they coached and what changed for them.
• Technical skill Supporting
  In the posting: “Strong knowledge of specialty coffee, espresso and equipment is a must”
  Show it by: Names the tools, languages or systems used and how; Explains a technical choice and its trade-off.
• Teamwork and collaboration Supporting
  In the posting: “Recruit super star talent in collaboration with the People Team”
  Show it by: Says what they did inside a team, not only what 'we' did; Shows how a disagreement was handled.
• Stakeholder management Supporting
  In the posting: “Own all ordering, vendor relations, waste management, inventory counts and general compliance of our Inventory Management System”
  Show it by: Shows how they aligned people with different goals; Explains how they handled a 'no' from someone senior.

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