Interview Studio

Requirements found

Customer Support Scheduling Customer Service (must) Microsoft Office (nice) Sales (nice)

What this posting asks for

Level: Entry level — The posting asks for 1 years of experience.

Main responsibilities

• Maintain clear, prompt, and professional communication with shippers, receivers, and internal partners regarding appointment confirmations, delays, and sched…
• Collaborate directly with internal and external partners to resolve scheduling issues and prevent delays

Competencies an interviewer will look for

• Customer focus Core
  In the posting: “Customer Support Specialist I is a key contributor to our Brokerage operations division.” · “The primary responsibility is to timely and accurately schedule appointments for customer shipments.” · “Entry Level, 0-1 years of customer service experience”
  Show it by: Puts the customer's need in their own words; Shows a result for the customer, not only for the company.
• Planning and organisation Core
  In the posting: “Schedule: Full Time” · “The primary responsibility is to timely and accurately schedule appointments for customer shipments.” · “Maintain clear, prompt, and professional communication with shippers, receivers, and internal partners regarding appointment confirmations, delays, and sched…”
  Show it by: Shows how priorities were set when everything was urgent; Mentions deadlines met and how.
• Data and analysis Core
  In the posting: “We bring together the technology, people, and transportation capacity they need, using real‑time data from millions of shipments to guide smarter decisions.” · “We collect and process personal data in accordance with applicable data protection laws.” · “For detailed information on how we handle candidate data, please review our Candidate Privacy Notice .”
  Show it by: Uses a number to describe the situation or the result; Explains what the data showed and what was done with it.
• Attention to detail and quality Core
  In the posting: “The primary responsibility is to timely and accurately schedule appointments for customer shipments.” · “Update shipments within the system with accurate appointment times, reference numbers, and facility contact details” · “Detail oriented with a strong focus on accuracy”
  Show it by: Gives an example of an error caught before it caused harm; Names the check or standard they used.
• Communication Core
  In the posting: “Maintain clear, prompt, and professional communication with shippers, receivers, and internal partners regarding appointment confirmations, delays, and sched…” · “Clear and professional oral and written communication skills, including email etiquette”
  Show it by: Adapts the message to the listener; Gives an example of explaining something clearly in writing or speech.
• Stakeholder management Core
  In the posting: “Maintain clear, prompt, and professional communication with shippers, receivers, and internal partners regarding appointment confirmations, delays, and sched…” · “Collaborate directly with internal and external partners to resolve scheduling issues and prevent delays”
  Show it by: Shows how they aligned people with different goals; Explains how they handled a 'no' from someone senior.
• Problem solving Supporting
  In the posting: “Collaborate directly with internal and external partners to resolve scheduling issues and prevent delays”
  Show it by: Describes a real problem, the options considered and the one chosen; Shows how the cause was found, not just the fix.
• Teamwork and collaboration Supporting
  In the posting: “Collaborate directly with internal and external partners to resolve scheduling issues and prevent delays”
  Show it by: Says what they did inside a team, not only what 'we' did; Shows how a disagreement was handled.

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