Interview Studio

Requirements found

Inventory Sales (must) Scheduling Recruiting Training Onboarding Supply Chain

What this posting asks for

Level: Manager — The title says "Manager".

Main responsibilities

• Build the right systems: Set up the systems, behaviors, and processes that set your team and store up for success (e.g., workflow board, cleaning routines).
• Build a customer-first store: Build a community of regulars, handle the complex customer issues with care, and set the standard for exceptional service with …
• Build schedules to demand: Execute the labor targets set by your Operating Manager (OM) and build schedules for your store accordingly, with the right people…
• Manage inventory: Order, receive and count inventory to the store’s needs, manage waste, and resolve variances.
• Build an A* Team
• Develop your team: Grow your baristas and shift leads into future leaders through our training pathways, regular feedback, 1:1s, and coaching.
• Plan & Operate Strategically
• Build and execute your store plan: Create weekly and quarterly plans for your store, push the numbers in the right direction, and report back to your OM.
• Manage time intentionally: Prioritize your own and your team’s time around what matters most, and balance immediate store needs with longer-term priorities.

Competencies an interviewer will look for

• Leadership and mentoring Core
  In the posting: “You'll hire, coach, and develop a high-performing team, creating an environment where Baristas and Shift Leads feel supported, motivated, and empowered to de…” · “Coach the highest standards: Coach your team to execute on the systems you built and on our hospitality standards.” · “Develop your team: Grow your baristas and shift leads into future leaders through our training pathways, regular feedback, 1:1s, and coaching.”
  Show it by: Describes setting direction or a standard others followed; Names someone they coached and what changed for them.
• Customer focus Core
  In the posting: “We’re motivated by the millions of customers we serve across cities, and know that our potential is unlimited.” · “Above all, you'll bring out the best in your people while making every customer experience one worth coming back for.” · “Build a customer-first store: Build a community of regulars, handle the complex customer issues with care, and set the standard for exceptional service with …”
  Show it by: Puts the customer's need in their own words; Shows a result for the customer, not only for the company.
• Planning and organisation Core
  In the posting: “From planning labor and managing inventory to owning performance against key targets, you'll make the decisions that keep your store running smoothly and set…” · “Build schedules to demand: Execute the labor targets set by your Operating Manager (OM) and build schedules for your store accordingly, with the right people…” · “Onboard new hires: Own each new hire’s onboarding journey by pairing them with a trainer, building their training schedule, and monitoring training execution…”
  Show it by: Shows how priorities were set when everything was urgent; Mentions deadlines met and how.
• Attention to detail and quality Core
  In the posting: “In a fast-moving and constantly evolving business, you'll lead from the floor, set the standard for product, hospitality, and operations, and build a culture…” · “Uphold Hospitality Standards” · “Coach the highest standards: Coach your team to execute on the systems you built and on our hospitality standards.”
  Show it by: Gives an example of an error caught before it caused harm; Names the check or standard they used.
• Ownership and accountability Core
  In the posting: “In a fast-moving and constantly evolving business, you'll lead from the floor, set the standard for product, hospitality, and operations, and build a culture…” · “Hold the standards: Monitor our hospitality standards every day on the floor, close performance gaps fast, and hold your team accountable.”
  Show it by: Takes a task from start to finish without being chased; Owns a mistake and what was changed after it.
• Data and analysis Core
  In the posting: “You'll use store KPIs to spot opportunities, turn insights into action, and build clear plans that help your store get better every day.” · “Know your numbers inside out: Digest store KPIs weekly, identify the biggest opportunities and priorities, and translate them into clear actions for your store.”
  Show it by: Uses a number to describe the situation or the result; Explains what the data showed and what was done with it.
• Technical skill Supporting
  In the posting: “Passionate about the product: You have a strong knowledge of specialty coffee, espresso, and equipment and care about delivering consistently high-quality pr…”
  Show it by: Names the tools, languages or systems used and how; Explains a technical choice and its trade-off.
• Problem solving Supporting
  In the posting: “Manage inventory: Order, receive and count inventory to the store’s needs, manage waste, and resolve variances.”
  Show it by: Describes a real problem, the options considered and the one chosen; Shows how the cause was found, not just the fix.
• Communication Supporting
  In the posting: “Excellent communicator: You communicate clearly and effectively, build strong relationships, and know how to align and motivate a team.”
  Show it by: Adapts the message to the listener; Gives an example of explaining something clearly in writing or speech.

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