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Budgeting Scheduling Onboarding

What this posting asks for

Level: Manager — The title says "Manager".

Main responsibilities

• Own the North America workplace strategy and operating model, aligning office experience with business priorities, headcount planning, and ways of working.
• Translate company and team needs into workplace plans, including capacity, service levels, and programming across all locations.
• Make and drive decisions on workplace standards, policies, and investments, balancing employee experience, cost, and scalability.
• Establish and track key performance metrics (e.g., employee experience, utilization, vendor performance, budget adherence) and drive continuous improvement.
• Provide functional leadership across locations, ensuring consistency while adapting to local needs.
• Develop and implement workplace programs, standards, and initiatives that bring consistency, functionality, and delight to our spaces.
• Ensure offices are operated to foster collaboration, connection, and productivity for a primarily remote workforce.
• Oversee workplace policies, procedures, and service delivery to ensure operational excellence and scalability.
• Manage vendor relationships across workplace services (e.g., facilities, hospitality, office services), ensuring strong performance and cost efficiency.
• Partner cross-functionally with teams such as People, IT, and Finance to deliver holistic workplace solutions.

Competencies an interviewer will look for

• Teamwork and collaboration Core
  In the posting: “Ensure offices are operated to foster collaboration, connection, and productivity for a primarily remote workforce.” · “Partner cross-functionally with teams such as People, IT, and Finance to deliver holistic workplace solutions.” · “Partner with the Senior Manager of Real Estate & Workplace and broader team on workplace and real estate projects, taking hands-on ownership of operational w…”
  Show it by: Says what they did inside a team, not only what 'we' did; Shows how a disagreement was handled.
• Ownership and accountability Core
  In the posting: “Own the North America workplace strategy and operating model, aligning office experience with business priorities, headcount planning, and ways of working.” · “Partner with the Senior Manager of Real Estate & Workplace and broader team on workplace and real estate projects, taking hands-on ownership of operational w…” · “Lead, coach, and empower a distributed Workplace team across North America by providing strong in-person and remote leadership, setting clear priorities and …”
  Show it by: Takes a task from start to finish without being chased; Owns a mistake and what was changed after it.
• Leadership and mentoring Core
  In the posting: “Provide functional leadership across locations, ensuring consistency while adapting to local needs.” · “Lead, coach, and empower a distributed Workplace team across North America by providing strong in-person and remote leadership, setting clear priorities and …” · “Demonstrated success managing and developing distributed teams, with strong remote and in-person leadership skills.”
  Show it by: Describes setting direction or a standard others followed; Names someone they coached and what changed for them.
• Planning and organisation Core
  In the posting: “The People team helps Affirmers cultivate a high-performing, inclusive organization.” · “Own the North America workplace strategy and operating model, aligning office experience with business priorities, headcount planning, and ways of working.” · “Partner with the Senior Manager of Real Estate & Workplace and broader team on workplace and real estate projects, taking hands-on ownership of operational w…”
  Show it by: Shows how priorities were set when everything was urgent; Mentions deadlines met and how.
• Adaptability and learning Core
  In the posting: “Based out of our San Francisco HQ office and reporting to the Senior Manager of Real Estate & Workplace, this role will focus on delivering exceptional workp…” · “Provide functional leadership across locations, ensuring consistency while adapting to local needs.” · “Comfort navigating ambiguity and evolving workplace strategies in a hybrid environment.”
  Show it by: Describes learning something new quickly and using it; Shows a change of plan and how they adjusted.
• Attention to detail and quality Core
  In the posting: “Make and drive decisions on workplace standards, policies, and investments, balancing employee experience, cost, and scalability.” · “Develop and implement workplace programs, standards, and initiatives that bring consistency, functionality, and delight to our spaces.” · “Experience managing vendors and workplace budgets, with a focus on quality and efficiency.”
  Show it by: Gives an example of an error caught before it caused harm; Names the check or standard they used.
• Stakeholder management Core
  In the posting: “Establish and track key performance metrics (e.g., employee experience, utilization, vendor performance, budget adherence) and drive continuous improvement.” · “Manage vendor relationships across workplace services (e.g., facilities, hospitality, office services), ensuring strong performance and cost efficiency.” · “Partner with the Senior Manager of Real Estate & Workplace and broader team on workplace and real estate projects, taking hands-on ownership of operational w…”
  Show it by: Shows how they aligned people with different goals; Explains how they handled a 'no' from someone senior.
• Data and analysis Core
  In the posting: “Based out of our San Francisco HQ office and reporting to the Senior Manager of Real Estate & Workplace, this role will focus on delivering exceptional workp…” · “Establish and track key performance metrics (e.g., employee experience, utilization, vendor performance, budget adherence) and drive continuous improvement.”
  Show it by: Uses a number to describe the situation or the result; Explains what the data showed and what was done with it.
• Communication Supporting
  In the posting: “Strong collaboration and communication skills, with the ability to influence across functions and levels.”
  Show it by: Adapts the message to the listener; Gives an example of explaining something clearly in writing or speech.
• Customer focus Supporting
  In the posting: “Translate company and team needs into workplace plans, including capacity, service levels, and programming across all locations.”
  Show it by: Puts the customer's need in their own words; Shows a result for the customer, not only for the company.

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