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Requirements found

Inventory Onboarding Logistics Jira Budgeting Negotiation Scheduling

What this posting asks for

Level: Manager — The title says "Director".

Main responsibilities

• Lead our global IT team.
• Develop and support the team, establish clear ownership and service expectations, and translate business priorities into an actionable IT roadmap.
• Own the employee IT experience.
• Lead the administration and continuous improvement of Freshservice , including ticketing, the service catalog, approvals, inventory, knowledge management, an…
• Manage identity and access.
• Maintain reliable access approval and provisioning workflows between Freshservice, Okta, and connected applications.
• Manage relevant DNS, domain, and certificate requirements, including work with Cloudflare, AWS, GCP .
• Deliver Network TaaS launch readiness.
• Own facility setup and IT readiness for new launches, from sourcing telecommunications providers and infrastructure contractors to overseeing onsite installa…
• Ensure access to company applications reflects each launch’s staffing and operational requirements.

Competencies an interviewer will look for

• Technical skill Core
  In the posting: “Manage relevant DNS, domain, and certificate requirements, including work with Cloudflare, AWS, GCP .” · “Commercially minded, with experience managing budgets, negotiating with suppliers, and improving software and hardware spending.” · “A clear communicator who builds strong working relationships across Operations, Engineering, Information Security, People, Finance, and other business teams.”
  Show it by: Names the tools, languages or systems used and how; Explains a technical choice and its trade-off.
• Ownership and accountability Core
  In the posting: “Develop and support the team, establish clear ownership and service expectations, and translate business priorities into an actionable IT roadmap.” · “Own the employee IT experience.” · “Lead implementations, migrations, and consolidation projects with clear support and administrative ownership.”
  Show it by: Takes a task from start to finish without being chased; Owns a mistake and what was changed after it.
• Leadership and mentoring Core
  In the posting: “As Director of IT & Infrastructure , you’ll lead the team, systems, and infrastructure that keep our employees connected and our operations moving.” · “This role combines excellent people leadership with hands-on technical expertise.” · “A hands-on technical leader who can move comfortably between coaching a team, planning a deployment, troubleshooting an integration, and managing a vendor es…”
  Show it by: Describes setting direction or a standard others followed; Names someone they coached and what changed for them.
• Planning and organisation Core
  In the posting: “Develop and support the team, establish clear ownership and service expectations, and translate business priorities into an actionable IT roadmap.” · “Own IT budget planning and tracking, vendor relationships, commercial negotiations, renewals, and license optimization.” · “A hands-on technical leader who can move comfortably between coaching a team, planning a deployment, troubleshooting an integration, and managing a vendor es…”
  Show it by: Shows how priorities were set when everything was urgent; Mentions deadlines met and how.
• Stakeholder management Core
  In the posting: “Balancing an entrepreneurial spirit with a pragmatic approach to problem-solving, you will serve as a key stakeholder in building the reliable services our t…” · “Own IT budget planning and tracking, vendor relationships, commercial negotiations, renewals, and license optimization.” · “A hands-on technical leader who can move comfortably between coaching a team, planning a deployment, troubleshooting an integration, and managing a vendor es…”
  Show it by: Shows how they aligned people with different goals; Explains how they handled a 'no' from someone senior.
• Problem solving Core
  In the posting: “Balancing an entrepreneurial spirit with a pragmatic approach to problem-solving, you will serve as a key stakeholder in building the reliable services our t…” · “A hands-on technical leader who can move comfortably between coaching a team, planning a deployment, troubleshooting an integration, and managing a vendor es…”
  Show it by: Describes a real problem, the options considered and the one chosen; Shows how the cause was found, not just the fix.
• Communication Core
  In the posting: “Maintain recovery procedures, system documentation, and backup ownership for critical services.” · “A clear communicator who builds strong working relationships across Operations, Engineering, Information Security, People, Finance, and other business teams.”
  Show it by: Adapts the message to the listener; Gives an example of explaining something clearly in writing or speech.
• Teamwork and collaboration Core
  In the posting: “Oversee platforms including Google Workspace, Slack, Jira, and Confluence, Freshservice, Iru and more , and partner with business owners on departmental syst…” · “Partner with Information Security to implement controls across IT-managed systems, support audits and access reviews, and address control gaps.”
  Show it by: Says what they did inside a team, not only what 'we' did; Shows how a disagreement was handled.
• Data and analysis Supporting
  In the posting: “Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data…”
  Show it by: Uses a number to describe the situation or the result; Explains what the data showed and what was done with it.
• Attention to detail and quality Supporting
  In the posting: “Establish hardware standards and oversee device deployment, management, support, inventory, purchasing, logistics, replacement, and secure disposal for a”
  Show it by: Gives an example of an error caught before it caused harm; Names the check or standard they used.

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