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Global Security Operations Center Manager
Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact

Axon’s Global Security Operations Center (GSOC) is the central operational hub for protecting our people, facilities, executives, operations, and critical business interests around the world. We are seeking an experienced, forward-thinking Sr. Manager to lead the continued evolution of this capability. You will inherit a capable GSOC with a strong operational foundation and take it forward, defining what the function becomes next across people, technology, process, analytics, and data.
You will pair strong real-time operational leadership with a track record of materially advancing a GSOC, command center, emergency operations center, or comparable 24/7 environment. You will work alongside Global Threat Intelligence and in close partnership with Information Security, Executive Protection, and other risk functions to deliver a converged, intelligence-informed security operation.

What You’ll Do

Location: Onsite out of our Scottsdale Headquarters
Reports to: Director, Global Security

Set the Vision

• Establish and execute a multi-year roadmap for the GSOC across people, technology, process, analytics, and data.

• Assess the current operating model, identify gaps and opportunities, and set clear modernization priorities.

• Translate enterprise risk, business growth, and emerging threats into scalable GSOC capabilities.

• Define measurable goals, milestones, and performance indicators that demonstrate operational maturity and business value.

• Evaluate industry best practices and emerging technologies to keep the GSOC modern and highly capable.

Lead the GSOC

• Provide strategic and operational leadership for the 24/7/365 GSOC, ensuring consistent, high-quality monitoring, incident management, communications, escalation, and response.

• Maintain clear standards for shift operations, pass-downs, escalation protocols, documentation, and incident reporting.

• Ensure personnel maintain situational awareness across Axon’s global footprint and deliver timely, actionable information to stakeholders.

• Establish decision rights and escalation thresholds for routine and critical events, with appropriate leadership coverage across all shifts and time zones.

• Develop and maintain policies, playbooks, and standard operating procedures.

Transform Technology and Process

• Lead continuous improvement of the operating model, simplifying, automating, and integrating existing capabilities.

• Optimize physical security, mass notification, incident management, communications, access control, video, and related GSOC technologies, and drive integration between them to improve situational awareness and response speed.

• Develop processes that turn alerts and information into validated, actionable information, escalated to Threat Intelligence for analysis where warranted.

• Build metrics, dashboards, and reporting that show GSOC performance, risk trends, response effectiveness, and business value.

• Apply automation, AI, and analytics where they improve outcomes, keeping technology investments aligned to operational requirements rather than letting technology define the operating model.

• Build scalable processes that support Axon’s continued domestic and international growth.

Lead Through Incidents and Crisis

• Serve as a senior operational leader during significant security incidents, emergencies, and crisis events, ensuring incidents are rapidly identified, validated, escalated, communicated, and managed.

• Coordinate with Global Security leadership and cross-functional partners during major events.

• Support enterprise crisis management, emergency response, business continuity, executive protection, workplace violence prevention, and travel risk programs.

• Develop and run exercises, drills, and simulations, and convert lessons learned into measurable improvements.

Integrate Intelligence, Cyber, and Risk Functions

• Partner with the Global Threat Intelligence to ensure GSOC alerts and observations feed intelligence analysis, and that finished intelligence drives GSOC posture, prioritization, and response.

• Establish joint workflows with Information Security (SOC/CSIRT) for incidents that span physical and cyber domains.

• Build shared escalation criteria, handoff protocols, and a common incident taxonomy across the GSOC in partnership with Threat Intelligence, Information Security, Executive Protection, and Business Continuity.

• Integrate data and tooling where possible (alert feeds, case management, dashboards) to create a shared operating picture across physical and cyber risk.

• Build strong partnerships with Legal, People Operations, Facilities, Communications, and business leaders, and with external law enforcement, emergency services, vendors, and industry peers as appropriate.

Build and Develop the Team

• Lead, coach, and develop GSOC leaders and team members in a 24/7 environment, with clear performance expectations, accountability, and career pathways.

• Build a culture of professionalism, ownership, teamwork, and exceptional service, so team members understand why their work matters to the business.

• Develop succession plans and set training standards that prepare the team for routine and critical events.

• Anticipate future skill requirements and evolve recruiting, onboarding, and development accordingly.

• Represent the GSOC and Global Security professionally with senior executives and external stakeholders.

What You Bring

• Significant and progressive experience in corporate security, global security operations, emergency operations or a comparable operational environment.

• Demonstrated leadership management of a 24/7/365 GSOC, command center, emergency operations center, or similar mission-critical operation.

• Proven record of transforming or materially advancing a GSOC or comparable operation across people, technology, process, and capability, including developing and executing a strategic roadmap.

• Strong knowledge of incident management, crisis response, emergency communications, physical security operations, and security technology, with working knowledge of intelligence and its relationship to operations.

• Experience implementing or integrating security technology platforms to improve operational outcomes.

• Ability to evaluate complex environments, identify capability gaps, set priorities, and execute meaningful change.

• Strong people leadership, with success developing teams and future leaders.

• Ability to develop metrics, analyze trends, and communicate performance and risk to senior leadership.

• Excellent written and verbal communication, including under high pressure; sound judgment and discretion.

• Ability to build cross-functional relationships and influence without relying solely on formal authority.

• Bachelor’s degree or equivalent combination of education and relevant professional experience.

Nice to Have

• Experience leading the transformation or modernization of a global or enterprise-scale GSOC.

• Experience building converged or cross-domain operating relationships between physical security, intelligence, and cyber/information security teams.

• Experience supporting a rapidly growing global organization.

• Experience with threat monitoring, travel risk, executive protection, crisis management, or business continuity.

• Experience with integrated physical security platforms (video management, access control, mass notification, incident management, communications).

• Experience using analytics, automation, or AI in a security operations environment.

• Certifications such as CPP, PSP, CBCP, CEM, or other relevant security, emergency management, intelligence, or leadership credentials.

• Experience presenting security risks, operational performance, and strategic recommendations to executives.

Benefits that Benefit You

• Competitive salary and 401k with employer match

• Discretionary paid time off

• Paid parental leave for all

• Medical, Dental, Vision plans

• Fitness Programs

• Emotional & Mental Wellness support

• Learning & Development programs

• Employee Resource Groups (ERGs)

• And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work.

Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Important Notes

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form . For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.

Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

Phishing alert: Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at https://www.axon.com/careers . If you receive a suspicious offer or outreach from an email address that is not @axon.com , or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to recruitingops@axon.com .

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Requirements found

Training Onboarding (must) Recruiting (must)

What this posting asks for

Level: Manager — The title says "Manager".

Main responsibilities

Maintain clear standards for shift operations, pass-downs, escalation protocols, documentation, and incident reporting.
Ensure personnel maintain situational awareness across Axon’s global footprint and deliver timely, actionable information to stakeholders.
Develop and maintain policies, playbooks, and standard operating procedures.
Lead continuous improvement of the operating model, simplifying, automating, and integrating existing capabilities.
Optimize physical security, mass notification, incident management, communications, access control, video, and related GSOC technologies, and drive integrati…
Develop processes that turn alerts and information into validated, actionable information, escalated to Threat Intelligence for analysis where warranted.
Build metrics, dashboards, and reporting that show GSOC performance, risk trends, response effectiveness, and business value.
Build scalable processes that support Axon’s continued domestic and international growth.
Lead Through Incidents and Crisis
Serve as a senior operational leader during significant security incidents, emergencies, and crisis events, ensuring incidents are rapidly identified, valida…

Competencies an interviewer will look for

Communication Core
In the posting: “Provide strategic and operational leadership for the 24/7/365 GSOC, ensuring consistent, high-quality monitoring, incident management, communications, escala…” · “Maintain clear standards for shift operations, pass-downs, escalation protocols, documentation, and incident reporting.” · “Optimize physical security, mass notification, incident management, communications, access control, video, and related GSOC technologies, and drive integrati…”
Show it by: Adapts the message to the listener; Gives an example of explaining something clearly in writing or speech.
Teamwork and collaboration Core
In the posting: “Coordinate with Global Security leadership and cross-functional partners during major events.” · “Partner with the Global Threat Intelligence to ensure GSOC alerts and observations feed intelligence analysis, and that finished intelligence drives GSOC pos…” · “Build a culture of professionalism, ownership, teamwork, and exceptional service, so team members understand why their work matters to the business.”
Show it by: Says what they did inside a team, not only what 'we' did; Shows how a disagreement was handled.
Ownership and accountability Core
In the posting: “Here, you’ll take ownership and drive real change.” · “Lead, coach, and develop GSOC leaders and team members in a 24/7 environment, with clear performance expectations, accountability, and career pathways.” · “Build a culture of professionalism, ownership, teamwork, and exceptional service, so team members understand why their work matters to the business.”
Show it by: Takes a task from start to finish without being chased; Owns a mistake and what was changed after it.
Leadership and mentoring Core
In the posting: “You will pair strong real-time operational leadership with a track record of materially advancing a GSOC, command center, emergency operations center, or com…” · “Provide strategic and operational leadership for the 24/7/365 GSOC, ensuring consistent, high-quality monitoring, incident management, communications, escala…” · “Establish decision rights and escalation thresholds for routine and critical events, with appropriate leadership coverage across all shifts and time zones.”
Show it by: Describes setting direction or a standard others followed; Names someone they coached and what changed for them.
Planning and organisation Core
In the posting: “Life at Axon is fast-paced, challenging and meaningful.” · “Assess the current operating model, identify gaps and opportunities, and set clear modernization priorities.” · “Partner with the Global Threat Intelligence to ensure GSOC alerts and observations feed intelligence analysis, and that finished intelligence drives GSOC pos…”
Show it by: Shows how priorities were set when everything was urgent; Mentions deadlines met and how.
Data and analysis Core
In the posting: “You will inherit a capable GSOC with a strong operational foundation and take it forward, defining what the function becomes next across people, technology, …” · “Establish and execute a multi-year roadmap for the GSOC across people, technology, process, analytics, and data.” · “Maintain clear standards for shift operations, pass-downs, escalation protocols, documentation, and incident reporting.”
Show it by: Uses a number to describe the situation or the result; Explains what the data showed and what was done with it.
Attention to detail and quality Core
In the posting: “We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software.” · “Provide strategic and operational leadership for the 24/7/365 GSOC, ensuring consistent, high-quality monitoring, incident management, communications, escala…” · “Maintain clear standards for shift operations, pass-downs, escalation protocols, documentation, and incident reporting.”
Show it by: Gives an example of an error caught before it caused harm; Names the check or standard they used.
Stakeholder management Core
In the posting: “Axon’s Global Security Operations Center (GSOC) is the central operational hub for protecting our people, facilities, executives, operations, and critical bu…” · “You will work alongside Global Threat Intelligence and in close partnership with Information Security, Executive Protection, and other risk functions to deli…” · “Ensure personnel maintain situational awareness across Axon’s global footprint and deliver timely, actionable information to stakeholders.”
Show it by: Shows how they aligned people with different goals; Explains how they handled a 'no' from someone senior.
Technical skill Core
In the posting: “We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software.” · “Phishing alert: Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks.”
Show it by: Names the tools, languages or systems used and how; Explains a technical choice and its trade-off.
Customer focus Supporting
In the posting: “We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.”
Show it by: Puts the customer's need in their own words; Shows a result for the customer, not only for the company.

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Practice questions

Tell me about yourself. Dedicated step-by-step practice.
If an interviewer asks something improper How to respond to questions about age, family, origin or health.
Built from this posting (7):
Tell me about a time you had to explain something complex to someone outside your field. From this posting
Describe a time you worked with another team to deliver something. What was your part? From this posting
Tell me about a task you took from start to finish without anyone asking you to. From this posting
Tell me about a time you helped someone on your team get better at their work. From this posting
How have you used onboarding in your work? Walk me through one real example. From this posting
Tell me about a problem you solved using recruiting. From this posting
Describe a time you went out of your way to solve a customer's problem. From this posting
This posting reads as Data analysis: its questions come first.
Tell me about an analysis that changed a decision. Data analysis
Describe a time you found that the data you were given was wrong. Data analysis
A manager asks you for 'the numbers' by tomorrow with no further detail. What do you do? Data analysis
How do you check that a query or spreadsheet you built gives the right answer? Data analysis
What makes a dashboard useful, and how have you built one? Data analysis
Tell me about a time you explained a statistical result to people without a data background. Data analysis
Sales dropped 15% last month. How would you find out why? Data analysis
Describe a new tool or technique you learned to finish a piece of work. Data analysis
Describe a time you handled an upset customer or colleague.
Tell me about a time you had several deadlines at once. How did you decide what to do first?
Give an example of a mistake you caught before it caused a problem.
Tell me about a time you taught someone how to do something.
Describe a time you took the lead without being asked.
Tell me about a time you had to explain something complicated in simple terms.
Describe a process you improved.
Do you have any questions for us?
Why do you want to work here?
Why is there a gap in your employment? Difficult question
Why did you leave your last job? Difficult question
Why are you changing careers? Difficult question
What is your greatest weakness? Difficult question
What are your salary expectations? Difficult question
You seem overqualified for this role. Why do you want it? Difficult question
Improper-question practice: How old are you? / Do you have children? / Where are you from originally?
A customer is angry about a delay you did not cause. What do you do?
How do you keep track of many open customer requests?
Tell me about a time you could not give a customer what they wanted.
You find that the inventory count does not match the system. What do you do?
Tell me about a time a shipment or delivery went wrong.
How do you make sure safety rules are followed on a busy shift?
Two managers ask you to book the same room at the same time. What do you do?
How have you used spreadsheets in your work?
Tell me about a time you had to enter or check a lot of data accurately.
Tell me about a sale or agreement you are proud of.
A prospect says your price is too high. How do you respond?
How do you keep your pipeline organised?
Tell me about a technical problem you solved on your own.
You find a bug right before a release. What do you do?
Walk me through how you would check whether a report's numbers are right.