Interview Studio

Requirements found

Compliance Recruiting Customer Service Onboarding Training Writing (must)

What this posting asks for

Level: Entry level — The posting asks for 1+ years of experience.

Main responsibilities

• Communicate with candidates as needed regarding negative background results received.
• Coordinate and expedite background screen solutions with 3rd party provider(s), to adjudicate all pending candidates with a sense of urgency .
• Collaborate on high growth recruiting efforts by supporting Recruiting and Field People Operations Teams to meet hiring date targets.
• Communicate with candidates throughout the completion of the background check steps to ensure smooth and efficient processing.
• Support hiring and onboarding processes (e.g.administration of pre-employment background check, Driver Qualification File and drug testing processes;
• Help to train and support new team members on processes and procedures.
• Support in other HR projects as assigned and needed.

Competencies an interviewer will look for

• Communication Core
  In the posting: “Communicate with candidates as needed regarding negative background results received.” · “Communicate with candidates throughout the completion of the background check steps to ensure smooth and efficient processing.” · “Ability to support & communicate policy and procedure.”
  Show it by: Adapts the message to the listener; Gives an example of explaining something clearly in writing or speech.
• Customer focus Core
  In the posting: “Today, with 4 million retail customers and counting, Carvana is both the fastest-growing and the most profitable public automotive retailer, and we’re just g…” · “We continue to raise the bar for our customers as we tackle the enormous opportunity still ahead in the largest consumer vertical.” · “Provide above-and-beyond customer service to our internal customers and incoming candidates during the background check process.”
  Show it by: Puts the customer's need in their own words; Shows a result for the customer, not only for the company.
• Planning and organisation Core
  In the posting: “Understand, articulate, and support all of our requirements, policies, regulations, and standards related to background checks across the organization.” · “Superior attention to detail and organizational skills.” · “Access to opportunities to expand your skill set and share your knowledge with others across the organization.”
  Show it by: Shows how priorities were set when everything was urgent; Mentions deadlines met and how.
• Attention to detail and quality Core
  In the posting: “The Coordinator, Background will play an important role on the HR Operations Team at Carvana by performing a number of activities related to the company’s co…” · “Understand, articulate, and support all of our requirements, policies, regulations, and standards related to background checks across the organization.” · “Support hiring and onboarding processes (e.g.administration of pre-employment background check, Driver Qualification File and drug testing processes;”
  Show it by: Gives an example of an error caught before it caused harm; Names the check or standard they used.
• Problem solving Core
  In the posting: “Working here means being part of a team that embraces change, celebrates creative problem solving, and always strives to be better.” · “Troubleshoot candidate access problems, screening issues, questions, and settings with our vendors.”
  Show it by: Describes a real problem, the options considered and the one chosen; Shows how the cause was found, not just the fix.
• Teamwork and collaboration Core
  In the posting: “If you’re driven to grow and make an impact as part of a collaborative team, you’ll fit right in.” · “Collaborate on high growth recruiting efforts by supporting Recruiting and Field People Operations Teams to meet hiring date targets.”
  Show it by: Says what they did inside a team, not only what 'we' did; Shows how a disagreement was handled.
• Data and analysis Core
  In the posting: “Meet and/or exceed key metrics, including adjudication response time and compliance.” · “Consistently able to use ultimate discretion regarding confidential and sensitive personal data.”
  Show it by: Uses a number to describe the situation or the result; Explains what the data showed and what was done with it.
• Adaptability and learning Supporting
  In the posting: “At Carvana, you’ll have the opportunity to take on meaningful challenges, learn quickly, and help shape the future of automotive retail.”
  Show it by: Describes learning something new quickly and using it; Shows a change of plan and how they adjusted.
• Stakeholder management Supporting
  In the posting: “Troubleshoot candidate access problems, screening issues, questions, and settings with our vendors.”
  Show it by: Shows how they aligned people with different goals; Explains how they handled a 'no' from someone senior.

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