Interview Studio

Requirements found

Writing Sql Power Bi Customer Support Tableau Recruiting (must) Training

What this posting asks for

Level: Mid level — The posting asks for 3+ years of experience.

Main responsibilities

• Location: Remote. Up to 20% travel. Must be within commutable distance to one of our Hub locations: Scottsdale AZ, Seattle WA, Boston MA, Atlanta GA.
• Reports to: Director, Data Integration and Architecture
• Dashboard and analytics support
• Own customer support tickets for analytics from intake to resolution, logging detailed notes on each interaction
• Modify and enhance existing Power BI dashboards and reports, including adding metrics, visuals, filters, and fields
• Diagnose and fix issues in customer dashboards, data models, and refreshes
• Build new dashboards and reports when requested, using Axon's standard templates and best practices
• Optimize data models and queries for performance and efficiency
• Use AI tools (such as Cursor, Claude, and Gemini) to speed up SQL development, dashboard building, and troubleshooting
• Dashboard monitoring and incident response

Competencies an interviewer will look for

• Technical skill Core
  In the posting: “We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software.” · “We are looking for a Data Analytics Support Engineer who combines Power BI and SQL expertise with hands-on Datastore support to keep customer analytics runni…” · “Reports to: Director, Data Integration and Architecture”
  Show it by: Names the tools, languages or systems used and how; Explains a technical choice and its trade-off.
• Problem solving Core
  In the posting: “If you like getting close to users, solving problems fast, and supporting a mission critical product, this is the role for you.” · “Diagnose and fix issues in customer dashboards, data models, and refreshes” · “Use AI tools (such as Cursor, Claude, and Gemini) to speed up SQL development, dashboard building, and troubleshooting”
  Show it by: Describes a real problem, the options considered and the one chosen; Shows how the cause was found, not just the fix.
• Communication Core
  In the posting: “Axon Records and Axon Standards are changing how law enforcement completes report writing and scene documentation, and the data behind those products is how …” · “Communicate status and resolution to internal stakeholders and customers, and follow up to confirm everything is working” · “Strong ticket management discipline, including prioritization, documentation, and follow-through”
  Show it by: Adapts the message to the listener; Gives an example of explaining something clearly in writing or speech.
• Teamwork and collaboration Core
  In the posting: “Knowledge sharing and collaboration” · “Partner with the Analytics, Datastore, Conversions, and Integrations teams to resolve cross-functional issues” · “Ability to work independently with substantial latitude, as part of a collaborative team”
  Show it by: Says what they did inside a team, not only what 'we' did; Shows how a disagreement was handled.
• Ownership and accountability Core
  In the posting: “Here, you’ll take ownership and drive real change.” · “Intellectual curiosity, autonomy, accountability, and a positive approach” · “Ability to work independently with substantial latitude, as part of a collaborative team”
  Show it by: Takes a task from start to finish without being chased; Owns a mistake and what was changed after it.
• Customer focus Core
  In the posting: “We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.” · “We are looking for a Data Analytics Support Engineer who combines Power BI and SQL expertise with hands-on Datastore support to keep customer analytics runni…” · “Customer requests arrive as support tickets, and you will own them from intake to resolution.”
  Show it by: Puts the customer's need in their own words; Shows a result for the customer, not only for the company.
• Planning and organisation Core
  In the posting: “Life at Axon is fast-paced, challenging and meaningful.” · “This role sits within our Support organization.” · “Strong ticket management discipline, including prioritization, documentation, and follow-through”
  Show it by: Shows how priorities were set when everything was urgent; Mentions deadlines met and how.
• Data and analysis Core
  In the posting: “Axon Records and Axon Standards are changing how law enforcement completes report writing and scene documentation, and the data behind those products is how …” · “We are looking for a Data Analytics Support Engineer who combines Power BI and SQL expertise with hands-on Datastore support to keep customer analytics runni…” · “Most tickets involve enhancing or fixing existing dashboards, with some requests for new ones.”
  Show it by: Uses a number to describe the situation or the result; Explains what the data showed and what was done with it.
• Attention to detail and quality Core
  In the posting: “We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software.” · “Axon Records and Axon Standards are changing how law enforcement completes report writing and scene documentation, and the data behind those products is how …” · “In addition, you will serve as a Datastore support engineer for Records and Standards customers.”
  Show it by: Gives an example of an error caught before it caused harm; Names the check or standard they used.
• Adaptability and learning Supporting
  In the posting: “Intellectual curiosity, autonomy, accountability, and a positive approach”
  Show it by: Describes learning something new quickly and using it; Shows a change of plan and how they adjusted.
• Stakeholder management Supporting
  In the posting: “Communicate status and resolution to internal stakeholders and customers, and follow up to confirm everything is working”
  Show it by: Shows how they aligned people with different goals; Explains how they handled a 'no' from someone senior.

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