Interview Studio

Requirements found

Marketing Inventory Customer Service (must) Scheduling (must) Microsoft Office (must) Training (must)

What this posting asks for

Level: Senior — The title says "Sr".

Main responsibilities

• Confidently repair electro-mechanical issues and perform diagnostics
• Ability to perform advanced EV repairs at partner locations and Service Centers
• Maintain a high knowledge level of high voltage, low voltage, and general electric vehicle systems
• Follow correct repair order documentation procedures, i.e. The Three C's
• Effectively work with the appropriate software suite to properly and completely document all customer vehicle interactions
• Effectively communicate and collaborate with other members of the service team (i.e., advisor, manager, etc.) as well as customers.
• Function as a Service Advisor and perform parts department duties including ordering, returns, and inventory management
• Accurately document client concerns for diagnosis and repair
• Invoice and collect payment
• Perform customer service duties such as answer phones, scheduling appointments (where needed), and calling customers to update them on repair status, or to f…

Competencies an interviewer will look for

• Technical skill Core
  In the posting: “Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing™” approach to the…” · “That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity.” · “We achieve this through deep vertical integration, with design, engineering, and production happening in-house across our global offices and manufacturing fa…”
  Show it by: Names the tools, languages or systems used and how; Explains a technical choice and its trade-off.
• Problem solving Core
  In the posting: “This position would be responsible for traveling to client locations and will be responsible for diagnosing, maintaining and repairing Lucid Motors vehicles …” · “You will demonstrate your passion for sustainable transportation and creatively solve problems in a fast-paced environment.” · “Confidently repair electro-mechanical issues and perform diagnostics”
  Show it by: Describes a real problem, the options considered and the one chosen; Shows how the cause was found, not just the fix.
• Communication Core
  In the posting: “Follow correct repair order documentation procedures, i.e.” · “Effectively communicate and collaborate with other members of the service team (i.e., advisor, manager, etc.) as well as customers.” · “Customer facing experience exhibiting excellent written and verbal communication skills”
  Show it by: Adapts the message to the listener; Gives an example of explaining something clearly in writing or speech.
• Customer focus Core
  In the posting: “This position would be responsible for traveling to client locations and will be responsible for diagnosing, maintaining and repairing Lucid Motors vehicles …” · “Effectively work with the appropriate software suite to properly and completely document all customer vehicle interactions” · “Effectively communicate and collaborate with other members of the service team (i.e., advisor, manager, etc.) as well as customers.”
  Show it by: Puts the customer's need in their own words; Shows a result for the customer, not only for the company.
• Planning and organisation Core
  In the posting: “You will demonstrate your passion for sustainable transportation and creatively solve problems in a fast-paced environment.” · “Perform customer service duties such as answer phones, scheduling appointments (where needed), and calling customers to update them on repair status, or to f…” · “Review appointment schedule to plan travel time and visit duration for mobile services”
  Show it by: Shows how priorities were set when everything was urgent; Mentions deadlines met and how.
• Ownership and accountability Core
  In the posting: “This fixed operation position will work independently as well as a team where you will have the support of the closet service location.” · “Self-sufficient, highly organized and comfortable working independently and as part of a team”
  Show it by: Takes a task from start to finish without being chased; Owns a mistake and what was changed after it.
• Teamwork and collaboration Supporting
  In the posting: “Effectively communicate and collaborate with other members of the service team (i.e., advisor, manager, etc.) as well as customers.”
  Show it by: Says what they did inside a team, not only what 'we' did; Shows how a disagreement was handled.
• Data and analysis Supporting
  In the posting: “Candidate Data Privacy: By submitting your application, you understand and agree that your personal data will be processed in accordance with our Candidate P…”
  Show it by: Uses a number to describe the situation or the result; Explains what the data showed and what was done with it.
• Attention to detail and quality Supporting
  In the posting: “Accurately document client concerns for diagnosis and repair”
  Show it by: Gives an example of an error caught before it caused harm; Names the check or standard they used.

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