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Requirements found

Sales Customer Support Supply Chain Training Sql (must) Python (must) Project Management (must) Excel (nice) Tableau (nice) Power Bi (nice) Microsoft Office (nice)

What this posting asks for

Level: Entry level — The posting asks for 1+ years of experience.

Main responsibilities

• Lead initiatives to improve Starlink customer experience and products through technical analysis, cross-functional prioritization, and implementation
• Identify engineering and product defects in Starlink user experience; drive operational improvements to resolve
• Use end-user metrics to uncover drivers of key performance indicators such as customer lifetime value; drive improvements globally and across all hardware an…
• Develop, operationalize, and action on predictive models, identifying customer retention issues and opportunities as well as scoping and implementing changes…
• Collaborate across departments (e.g., engineering, customer support, finance, legal, supply chain) to ensure data integrity and accurate reporting
• Design and execute A/B tests to validate engagement and customer retention improvements
• Provide leadership updates on performance, risks, and opportunities using quantitative and qualitative data
• Document and train on customer retention dashboards and tools; assist with troubleshooting
• Bachelor’s degree in engineering, mathematics, computer science, data science, physics, or other quantitative field
• 1+ years of experience in engineering, manufacturing, product management, operations, consulting, entrepreneurship, or venture capital

Competencies an interviewer will look for

• Technical skill Core
  In the posting: “Identify engineering and product defects in Starlink user experience;” · “Collaborate across departments (e.g., engineering, customer support, finance, legal, supply chain) to ensure data integrity and accurate reporting” · “Bachelor’s degree in engineering, mathematics, computer science, data science, physics, or other quantitative field”
  Show it by: Names the tools, languages or systems used and how; Explains a technical choice and its trade-off.
• Problem solving Core
  In the posting: “drive operational improvements to resolve” · “assist with troubleshooting” · “Strong analytical and problem-solving skills with attention to detail”
  Show it by: Describes a real problem, the options considered and the one chosen; Shows how the cause was found, not just the fix.
• Teamwork and collaboration Core
  In the posting: “Team members are expected to analyze data and provide recommendations and to lead cross-functional decision-making and implementation of the recommendations.” · “Lead initiatives to improve Starlink customer experience and products through technical analysis, cross-functional prioritization, and implementation” · “Collaborate across departments (e.g., engineering, customer support, finance, legal, supply chain) to ensure data integrity and accurate reporting”
  Show it by: Says what they did inside a team, not only what 'we' did; Shows how a disagreement was handled.
• Customer focus Core
  In the posting: “Starlink Growth Business Operations is lean and dynamic, comprised of three subgroups: S&OP (Sales & Operations Planning), Customer Retention, and Analytics.” · “Lead initiatives to improve Starlink customer experience and products through technical analysis, cross-functional prioritization, and implementation” · “Identify engineering and product defects in Starlink user experience;”
  Show it by: Puts the customer's need in their own words; Shows a result for the customer, not only for the company.
• Planning and organisation Core
  In the posting: “Starlink’s Growth Business Operations team combines traditional planning and analysis with broader business decision-making and strategy, directly supporting…” · “Growth Business Operations is embedded in daily operations, supporting both near-term execution and long-term planning.” · “Starlink Growth Business Operations is lean and dynamic, comprised of three subgroups: S&OP (Sales & Operations Planning), Customer Retention, and Analytics.”
  Show it by: Shows how priorities were set when everything was urgent; Mentions deadlines met and how.
• Data and analysis Core
  In the posting: “Starlink’s Growth Business Operations team combines traditional planning and analysis with broader business decision-making and strategy, directly supporting…” · “Team members are expected to analyze data and provide recommendations and to lead cross-functional decision-making and implementation of the recommendations.” · “Lead initiatives to improve Starlink customer experience and products through technical analysis, cross-functional prioritization, and implementation”
  Show it by: Uses a number to describe the situation or the result; Explains what the data showed and what was done with it.
• Attention to detail and quality Core
  In the posting: “Collaborate across departments (e.g., engineering, customer support, finance, legal, supply chain) to ensure data integrity and accurate reporting” · “Design and execute A/B tests to validate engagement and customer retention improvements” · “Strong analytical and problem-solving skills with attention to detail”
  Show it by: Gives an example of an error caught before it caused harm; Names the check or standard they used.
• Communication Core
  In the posting: “Strong written and verbal communication skills, particularly with senior business leaders” · “Ability to work independently and in a team, take initiative, and communicate effectively”
  Show it by: Adapts the message to the listener; Gives an example of explaining something clearly in writing or speech.
• Ownership and accountability Core
  In the posting: “Extreme sense of urgency and ownership” · “Ability to work independently and in a team, take initiative, and communicate effectively”
  Show it by: Takes a task from start to finish without being chased; Owns a mistake and what was changed after it.
• Leadership and mentoring Core
  In the posting: “Starlink’s Growth Business Operations team combines traditional planning and analysis with broader business decision-making and strategy, directly supporting…” · “Provide leadership updates on performance, risks, and opportunities using quantitative and qualitative data”
  Show it by: Describes setting direction or a standard others followed; Names someone they coached and what changed for them.
• Stakeholder management Core
  In the posting: “Demonstrated success driving tangible impact/influencing within a broader organization” · “employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, ge…”
  Show it by: Shows how they aligned people with different goals; Explains how they handled a 'no' from someone senior.
• Adaptability and learning Supporting
  In the posting: “Evidence of exceptional ability, especially within an ambiguous environment”
  Show it by: Describes learning something new quickly and using it; Shows a change of plan and how they adjusted.

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