Interview Studio

Requirements found

Sales Marketing Training Onboarding Inventory Supervising Compliance Excel (must) Word (must) Outlook (must) Agile (must)

What this posting asks for

Level: Manager — The title says "Manager".

Main responsibilities

• Develop and execute the brand's retail strategies including customer experience, client relations management, employee performance, and community connectivit…
• Lead team by leveraging company tools, incentives & strategies to support meeting sales goals
• Ensure that the Sales & Operations team exudes ALO's mission and guiding principles to effectively communicate to our visitors who we are, what we do and why…
• Monitor and address performance issues on a timely basis
• Ensure that all staff members adhere to the wardrobe standards for the current season, and always represent the ALO brand.
• Ensure the staff's adherence to all store standards (cleanliness, maintenance, replenishment etc.) on selling floor and back of house
• Maintain Visual Merchandising standards and directives ensuring they are consistently upheld by the store team
• Manage headcount and payroll objectives for the store staff
• Implement tactics to manage and maintain an effective P&L strategy
• Plan for future business needs to continually improve business results

Competencies an interviewer will look for

• Communication Core
  In the posting: “Identify and communicate individual and team training needs.” · “Ensure that the Sales & Operations team exudes ALO's mission and guiding principles to effectively communicate to our visitors who we are, what we do and why…” · “Communicate effectively and efficiently with all levels in the organization, including the executive team”
  Show it by: Adapts the message to the listener; Gives an example of explaining something clearly in writing or speech.
• Ownership and accountability Core
  In the posting: “They are accountable for creating and maintaining a positive and highly productive work environment that aligns with the company's mission.” · “Consistently reinforce company standards and policies and hold staff accountable in partnership with corporate” · “Independent work ethic, time management skills, and personal accountability”
  Show it by: Takes a task from start to finish without being chased; Owns a mistake and what was changed after it.
• Leadership and mentoring Core
  In the posting: “Lead team by leveraging company tools, incentives & strategies to support meeting sales goals” · “Interview, Hire, Train, Direct, Manage, Coach, Develop, Coordinate, Evaluate and discipline direct and indirect reports;” · “direct and manage team to meet or exceed performance behavioral expectations;”
  Show it by: Describes setting direction or a standard others followed; Names someone they coached and what changed for them.
• Customer focus Core
  In the posting: “Develop and execute the brand's retail strategies including customer experience, client relations management, employee performance, and community connectivit…” · “Make informed recommendations for store opportunities that will lead to increased sales, foot traffic and further enhance customer relationships and the over…” · “Impact fitting room conversion ensuring that all clients are attended to in the fitting rooms, that product needs are easily accessible, and sales execution …”
  Show it by: Puts the customer's need in their own words; Shows a result for the customer, not only for the company.
• Planning and organisation Core
  In the posting: “Establish an individual development plan to support professional growth aspirations and talent needs at ALO.” · “Actively fill open positions prioritizing internal colleagues in Customer Experience, Commission and high-level selling areas.” · “Plan for future business needs to continually improve business results”
  Show it by: Shows how priorities were set when everything was urgent; Mentions deadlines met and how.
• Data and analysis Core
  In the posting: “Demonstrate strong business acumen through KPI’s to develop and support business driving strategies” · “Consistently drive and motivate the store team utilizing company performance tools to evaluate, achieve and exceed individual sales goals and store KPIs (Con…” · “Conducts ongoing talent analysis of colleagues and establish career progression plans for key players and positions to result in retention of best talent and…”
  Show it by: Uses a number to describe the situation or the result; Explains what the data showed and what was done with it.
• Attention to detail and quality Core
  In the posting: “They will be responsible for consistently achieving sales & profitability goals, operational objectives, merchandising standards and developing a highly succ…” · “Impact fitting room conversion ensuring that all clients are attended to in the fitting rooms, that product needs are easily accessible, and sales execution …” · “Ensure that all staff members adhere to the wardrobe standards for the current season, and always represent the ALO brand.”
  Show it by: Gives an example of an error caught before it caused harm; Names the check or standard they used.
• Problem solving Core
  In the posting: “address complaints from and resolve problems with colleagues” · “Satisfactorily resolve all customer issues and/or complaints in a timely manner”
  Show it by: Describes a real problem, the options considered and the one chosen; Shows how the cause was found, not just the fix.
• Teamwork and collaboration Core
  In the posting: “Collaborate with cross-functional business partners to support organizational goals” · “Partner with field and corporate leaders to establish effective in-season long term strategies aligned with company initiatives”
  Show it by: Says what they did inside a team, not only what 'we' did; Shows how a disagreement was handled.
• Adaptability and learning Core
  In the posting: “Agile with the ability to handle multiple tasks in a changing environment” · “We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy …”
  Show it by: Describes learning something new quickly and using it; Shows a change of plan and how they adjusted.
• Stakeholder management Core
  In the posting: “Collaborate with cross-functional business partners to support organizational goals” · “Communicate effectively and efficiently with all levels in the organization, including the executive team”
  Show it by: Shows how they aligned people with different goals; Explains how they handled a 'no' from someone senior.
• Technical skill Supporting
  In the posting: “Working knowledge of MS Office (Word, Excel and Outlook)”
  Show it by: Names the tools, languages or systems used and how; Explains a technical choice and its trade-off.

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