Interview Studio

Requirements found

Marketing (must) Logistics (must) Sales (must)

What this posting asks for

Level: Manager — The title says "Manager".

Main responsibilities

• Lead, hire, and develop a team of Customer Success Managers, Leads, and Specialists across Asia-Pacific and Oceania
• Grow revenue across an existing book of enterprise resellers
• Help the team identify and close opportunities for customers to expand their use of Starlink across hardware, service, data, and products
• Build hardware and service forecasts that leadership can rely on, with a clear view of opportunities and risks across markets
• Develop a clear view of where demand is growing across the region and what is required to turn that demand into revenue
• Work through billing, payment, regulatory, capacity, logistics, product availability, and activation issues when they are blocking growth
• Partner with Sales, Channel Sales, Finance, Tax, Engineering, Operations, Support, and Logistics to move customer opportunities forward
• Align closely with regional Sales and Channel Sales teams so resellers receive a clear and consistent message across markets
• Identify problems that repeat across countries and work with the right teams to solve them at scale
• Build strong coverage and operating discipline across a team working with customers in widely separated time zones

Competencies an interviewer will look for

• Leadership and mentoring Core
  In the posting: “As the Manager, Starlink Customer Success (Asia-Pacific & Oceania), you will lead the team responsible for our enterprise reseller business across Asia-Pacif…” · “This is a player-coach role.” · “You will set clear priorities, coach and develop your team, and hold a high bar for performance.”
  Show it by: Describes setting direction or a standard others followed; Names someone they coached and what changed for them.
• Customer focus Core
  In the posting: “MANAGER, STARLINK CUSTOMER SUCCESS (ASIA-PACIFIC & OCEANIA)” · “Starlink provides high-speed, low-latency internet to customers around the world.” · “As the Manager, Starlink Customer Success (Asia-Pacific & Oceania), you will lead the team responsible for our enterprise reseller business across Asia-Pacif…”
  Show it by: Puts the customer's need in their own words; Shows a result for the customer, not only for the company.
• Planning and organisation Core
  In the posting: “You will set clear priorities, coach and develop your team, and hold a high bar for performance.” · “Ability to prioritize across a large region and distinguish the highest-value commercial opportunities from operational noise” · “Must be available for early mornings, evenings, and occasional weekends to support customers across regional time zones and commercial deadlines”
  Show it by: Shows how priorities were set when everything was urgent; Mentions deadlines met and how.
• Ownership and accountability Core
  In the posting: “You will manage Customer Success Managers, Leads, and Specialists and be accountable for the performance and growth of the existing book.” · “Stay close enough to the work to know when to coach, when to step in, and when to let the team run independently”
  Show it by: Takes a task from start to finish without being chased; Owns a mistake and what was changed after it.
• Technical skill Supporting
  In the posting: “Partner with Sales, Channel Sales, Finance, Tax, Engineering, Operations, Support, and Logistics to move customer opportunities forward”
  Show it by: Names the tools, languages or systems used and how; Explains a technical choice and its trade-off.
• Problem solving Supporting
  In the posting: “Identify problems that repeat across countries and work with the right teams to solve them at scale”
  Show it by: Describes a real problem, the options considered and the one chosen; Shows how the cause was found, not just the fix.
• Communication Supporting
  In the posting: “Clear and direct communicator who can work effectively across different countries, cultures, and customer environments”
  Show it by: Adapts the message to the listener; Gives an example of explaining something clearly in writing or speech.
• Teamwork and collaboration Supporting
  In the posting: “Partner with Sales, Channel Sales, Finance, Tax, Engineering, Operations, Support, and Logistics to move customer opportunities forward”
  Show it by: Says what they did inside a team, not only what 'we' did; Shows how a disagreement was handled.
• Data and analysis Supporting
  In the posting: “Help the team identify and close opportunities for customers to expand their use of Starlink across hardware, service, data, and products”
  Show it by: Uses a number to describe the situation or the result; Explains what the data showed and what was done with it.
• Stakeholder management Supporting
  In the posting: “employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, ge…”
  Show it by: Shows how they aligned people with different goals; Explains how they handled a 'no' from someone senior.

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